Okaloosa County BOCC — January 20, 2015 — Century Link Maintenance Agreement for 911 Software Support — agenda request

BOARD OF COUNTY COMMISSIONERS AGENDA REQUEST DATE: January 20, 2015 TO: Honorable Chairman and Members of the Board FROM: Dino J. Villani SUBJECT: Century Link Maintenance Agreement for 911 Software Support DEPARTMENT: Public Safety BCC DISTRICT: All STATEMENT OF ISSUE: Approval of the maintenance agreement with Century Link for software support of 911 equipment at all Public Safety Answering Points in Okaloosa County. BACKGROUND: Currently, the 911 answering positions in Okaloosa County are utilizing the Airbus (formerly Cassidian) Patriot Sentinel system and call answering software. The Patriot system is a robust Internet Protocol (IP) based system responsible for handling the proper routing and distribution of 911 calls. The software support on the system is necessary for any software conflicts or usability problems, applying any patches or fixes for the system. The software support also includes virus protection, a vital component for the 911 system. The software support also involves any system software upgrades, call answering upgrades or mapping software upgrades. The software support will cover all 911 equipment - the Patriot mainframe servers, all switches and routers, statistics reporting programs, call handling positions, map synchronization servers, and associated equipment. We did experience a delay with meeting the expiration of this contract, as we attempted to acquire better pricing from the new Public Safety Sales representative from Century Link. The cost for the software support is $88,489.16, and will be paid with budgeted 911 funds. OPTIONS: Approve/Disapprove. RECOMMENDATIONS: Approve the software support maintenance agreement with Century Link. RECOMMENDED BY: APPROVED BY: John Hofstad, County Administrator