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BOARD OF COUNTY COMMISSIONERS
AGENDA REQUEST
DATE: September 16, 2014
TO: Honorable Chairman and Members of the Board
FROM: Dino J. Villani
SUBJECT: EMS Collection Agency Selection and Contract Negotiation
DEPARTMENT: Public Safety
BCC DISTRICT: All
STATEMENT OF ISSUE: Request approval to select PennCredit as the Emergency Medical
Services (EMS) collection agency for delinquent accounts and begin contract negotiations.
BACKGROUND: The contract for the current EMS collection agency expires on September
30, 2014. Professional Adjustment Corporation has provided collections services for Okaloosa
County EMS since October 17, 2000.
The County received proposals from 5 companies to provide EMS collection services. The
selection committee ranked PennCredit as the first choice, followed by Professional Adjustment
Corporation and then LifeQuest Services. PennCredit proposes a fee of 18% for primary
collections and 25% for secondary collections. The County will have the ability to access
account activity online through PennCredit's client portal. The client portal also allows the
County to place accounts on hold for 30 days, submit a payment or adjustment to an account, and
to request cancellation of an account.
OPTIONS: Approve/Disapprove.
RECOMMENDATIONS: Approve the selection of PennCredit as the EMS collection agency
and begin contract negotiations.
RECOMMENDED BY:
APPROVED BY:
Ernie Padgett, County Administrator