Okaloosa County BOCC — July 6, 2016 — Signed SSPP -- Okaloosa County 06 2016 — reading text

PEDESTRIAN AWARNESS MIRROR ADJUSTMENTS & REFERENCE POINTS CLOSED COURSE DAY FOUR: INTRODUCTION TO ADA SENSITIVITY PROFESSIONALISM & CUSTOMER SERVICE CONFLICT & AGGRESSION MANAGEMENT DAY FOUR: (continued) ACCIDENT & EMERGENCY PROCEDURES TSI EMERGENCY PROCEDURES LIFT OPERATIONS SECUREMENT SYSTEMS DAY FIVE: SPECIAL DRIVING CONDITIONS MERGING, LANE CHANGING & PASSING PREVENTING BACKING ACCIDENTS MASTERY TEST ON THE ROAD, SAFE DRIVING SKILL WEEK 2 DAY SIX: PASS TRAINING/ FINAL TEST ON THE ROAD, SAFE DRIVING SKILL DAY SEVEN: ON THE ROAD, SAFE DRIVING SKILL DAY EIGHT: ON THE ROAD, SAFE DRIVING SKILL ON THE ROAD, FINAL ASSESSMENT DAY NINE: CADETING WITH PASSENGERS 19 System Safety Program Plan (SSPP) DAY TEN: CADETING WITH PASSENGERS Training shall be conducted through a combination of classroom and practical testing by a qualified instructor who will evaluate the student’s competency. Training course content, curriculum, testing and outlines of safety related training will be reviewed and monitored by the Director of Safety and Training. Documentation of program(s) plans, course content, lesson plans, and personnel trained, trainer qualifications, and training schedule must be maintained by the local Safety & Training Manager. Safety training will be an ongoing activity conducted on a periodic or as needed basis. All documentation of training and certification of personnel are subject to audit by the Director of Safety and Training shall be included in the semi-annual audit and program. Activities or functions judged to be safety critical may require special training and/or certification. All operators shall receive one announced and one unannounced evaluation by management per year. These evaluations shall be documented and reviewed by General/ Assistant Manager and Safety Manager to identify operators needing retraining or recertification as well as identify hazards in the system, and to provide a layer of quality assurance. 9.1 Refresher Training Company operators shall complete the following refresher training and certification requirements: a. Annual Passenger Assistance Techniques and Sensitivity Training b. Annual Road Test to evaluate the skill of the driver to handle the bus and all associated equipment that the carrier intends to be driven c. Annual Emergency Procedures Training (i.e. accident involvement, vehicle fire, etc.) 9.2 Safety Training In order to implement this SSPP, all company personnel must be familiar with System Safety. Entry level personnel must receive training as soon as practical. All company personnel shall receive training in: a. Hazard identification and resolution 20 System Safety Program Plan (SSPP) b. Emergency Preparedness and Response c. System Safety Program Plan 21 SECTION 10: BUS OPERATOR /DRIVER REQUIREMENTS 10.0 Purpose General / Operations Managers are responsible for ensuring that all reasonable standards of integrity are maintained when recruiting and hiring drivers for the system. This section establishes the requirements, standards and procedures to fulfill the statutory requirements regarding the hiring, training and conduct of these employees. Operational and Driving requirements are maintained per Rule 14-90.006. 10.1 Driver Applicant Requirements General / Operations Managers must ensure that all driver applicants meet all of the minimum following requirements: a. Must be at least 25 years of age and be a licensed driver within the United States for a minimum of three (3) years. b. Must possess a valid Florida driving license of a class permitting the operation of the vehicle to be driven in the system c. Must not have had a suspended or revoked driver’s license within the immediate past two (2) years, except for the administrative suspensions caused by failure to pay child support or failure to maintain PIP insurance on their personal vehicles. d. Must not have had any conviction (at any time) for DWI or DUI, reckless driving, vehicular manslaughter, or any conviction of operating any kind of motorized vehicle under the influence of alcohol or any illegal drug or controlled substance e. Must not have had a chargeable accident within the immediate past three (3) years f. Must not have more than five (5) points against their driving license within the immediate past three (3) years g. Must not have had any felony convictions for any crime against a person (to include but not limited to the attached Florida State Statute listing). h. Must not have had (at any time) any misdemeanor convictions for any crime against a person. All other misdemeanor convictions must not have occurred within three years of date of hire. i. Must read, write, understand, and speak English. 10.2 Driver File Requirements General / Operations Managers must ensure that they have a copy of the following documents on file for each safety sensitive employee, prior to their work assignment: a. Pre-employment Application / Information Sheet (Personnel File) b. A copy of the initial Criminal Background Check (dated within 15 days) c. A copy of the initial Moving Violation Record (MVR), (dated within 15 days) of d. A photocopy of the current driver's license System Safety Program Plan (SSPP) e. Verification of physical exam dated within the immediate past 24 months f. Documentation of the types of vehicles and special equipment that the driver is qualified to operate g. Documentation of drug and alcohol testing results. (D & A Administration File) h. Pre-employment drug test document verifying negative result (D & A Administration File) i. Chain of Custody Form for pre-employment drug test (D & A Administration File) j. Documentation of Drug Abuse and Alcohol Misuse training k. Documentation of Passenger Assistance Training (PAT) l. Documentation of Defensive Driving Course training m. Documentation of Transit Safety and Security Training n. A copy of the Wheelchair Training Acknowledgement Form o. A completed copy of the affidavit of good moral character. p. All training and testing requirements must, at minimum, comply with rules in Chapter 14 -90.004(3)(d) (Training Division File) 10.3 Driver Appearance Company drivers are responsible for presenting themselves to the client and the general public, in a neat and professional manner. All drivers are expected to wear uniforms that are consistent with their service contract agreement. 10.4 Driver Conduct Company drivers are expected to conduct themselves in a professional manner at all times when operating in the system. The following is a sample list of actions specifically prohibited within the system. An employee rule book governing all operations employees contain rules binding upon all employees. a. Drivers are not to smoke, eat or drink in their vehicles. b. Drivers are not to yell or curse in the presence of passengers or other contacts. c. Drivers are not to rush passengers on or off of vehicles. d. Drivers are not to pull away while anyone is near their vehicle. e. Drivers are not to be rude to passengers or other contacts. f. Drivers are not to develop a personal relationship with any client. g. Drivers shall not transport any wheelchair passenger who has not been properly secured with a 4-point tie-down restraint. h. Drivers shall not touch any passenger in an inappropriate way. i. Drivers shall not use a cell phone, when in the presence of a passenger or during the operation of a vehicle. j. Drivers shall wear seatbelts when the vehicle is in operation. k. Drivers shall use the proper vehicle signaling devices (turn signals, emergency flashers) when the vehicle is in operation. 23 System Safety Program Plan (SSPP) 10.5 Driver Duties 1. Drivers are expected to perform their duties in a professional manner at all times and in accordance to all Federal, State, Local laws, rules, regulations and ordinances. Rule 14-90.004 (F.A.C.) requires a wireless communication plan and procedure for safe operations. Company policy bans all distracted driving by all staff, employees and sub-contractors when driving a company vehicle. 2. Drivers who receive notification that their license has been (or will be) suspended, cancelled or revoked are required to notify their Division Manager immediately. 3. Drivers are required to use proper radio procedures when communicating with the dispatch department. 4. Drivers are required to perform daily pre-operational and post operational vehicle inspections, Daily Vehicle Inspection Reports (DVI). 5. Drivers are required to maintain clean and well organized vehicles at all times. 6. Drivers are required to assist clients to ensure their safety and comfort. 7. Drivers are required to collect all fares as required. 8. Drivers are required to report all major and minor vehicle accidents and passenger incidents to their Division Managers at the time they occur. Immediately following the accident or incident, drivers are to complete their statements/reports and forward them to Safety Department. 9. Whether on duty or off, drivers are required to report to their supervisor any traffic accidents in which they are involved and any citations or tickets they receive while operating a company or private vehicle. 10.6 “On Duty” and “Off Duty” Chapter 14-90 defines “On Duty” and “Off Duty” status of drivers as follows: 1. “On Duty” means the status of the driver from the time he or she begins work, or is required to be in readiness to work, until the time the driver is relieved from work and all responsibility for performing work. “On Duty” includes all time spent by the driver as follows: i. Waiting to be dispatched at bus transit system terminals, facilities, or other private or public property, unless the driver has been completely relieved from duty by the bus transit system. ii. Inspecting, servicing, or conditioning any vehicle. iii. Driving. iv. Remaining in readiness to operate a vehicle (stand-by). 24 System Safety Program Plan (SSPP) v. Repairing, obtaining assistance, or remaining in attendance in or about a disabled vehicle. 2. “Off-Duty” means any time the driver is not on duty,