Okaloosa County BOCC — January 20, 2015 — ROCKWELL CONTRACT DOC — reading text

LISTEN. THINK. OKALOOSA COUNTY WATER & SEWER SOLVE. Jeff Keith OKALOOSA COUNTY WATER & SEWER 1808 LEWIS TURNER BLVD FORT WALTON BEACH, FL 32547-1284 Thank you for your interest in TechConnectS™ Support programs. By selecting Rockwell Automation’s world-class support, you add a virtual team of more than 350 industrial automation specialists to your design and maintenance staff. Whether you need help installing, configuring and maintaining equipment and software, obtaining current software updates, diagnosing and fixing operating problems, or performing basic programming tasks, we deliver the tools and answers you need to increase operational efficiency and minimize the cost of unplanned events. TechConnect Service Levels: System Support: With system support, your calls are routed to a specialized group of technical support engineers who are trained to support your overall Rockwell Automation control system. You receive a dedicated, single point of contact who will own the ticket from start to finish and follow up to ensure your issue has been resolved. In addition, you gain access to a monthly series of Webinars to stay up-to-date on new products and offerings. 24x7x365 upgrade option extends coverage thru after-hours,weekends and holidays. Product Support: Receive unlimited access to Rockwell Automation technical support engineers for real-time phone and electronic support. With deep knowledge of our hardware, software and legacy products, and remote desktop technology, our engineers can help you install, configure and maintain equipment and software, obtain software updates, diagnose and fix operating problems and perform basic programming tasks. Assess the knowledge of your work force and build your tailored training plan with an expert online consultant using Training Advisor. With the purchase of a TechConnect Support contract, your business location is entitled to one manager/administrator license for the length of the TechConnect Support contract. 24x7x365 upgrade option extends coverage thru after-nours,weekends and holidays. Self-Assist Support: If you are an experienced engineer with deep understanding of Rockwell Automation products, you may prefer to address your own support needs. Self-Assist provides you with downloadable software updates and access to the Rockwell Automation Support Center, including "Submit Questions" email support. A TechConnect quote for the products you have chosen to support follows this letter. To order, contact your local Rockwell Automation sales office or authorized distributor. Upon purchasing a TechConnect program, you will receive updates on all supported licenses (if not already at the latest revision); and a comprehensive Welcome Kit that includes complete agreement details, contract information wallet cards and equipment stickers, users guide, a report of supported, registered software, and information on obtaining the Technical Reference Library on DVD. For more information about Rockwell Automation services, visit http://www.rockwellautomation.com/services/remote/ ' Software updates are made available on disc for select products. Page 1 The information contained in this document consists of technical, commercial and/or financial information which is confidential and proprietary to Rockwell Automation, Inc. This information is furnished in confidence and with the understanding that it may not be disclosed to third parties or reproduced or used, in whole or in part, for any purpose other than evaluation of this document. The recipient agrees to return the document to Rockwell upon request. Copyright © 2010 Rockwell Automation, Inc., All Rights Reserved Rockwell @ Allen-Bradley - Rockwell Software Aufomation LISTEN. THINK. OKALOOSA COUNTY WATER & SEWER SOLVE. TechConnect Support Options WELCOME KIT Essential support agreement information / Support authorization number / Local support telephone number /User guide SOFTWARE MAINTENANCE I Self-Assist Software update downloads Support | " , ONLINE SUPPORT CENTER ACCESS Knowledgebase tech notes / Interactive forums / Product notifications / Manage service tickets / Submit questions via email REAL-TIME, PRODUCT-LEVEL PHONE SUPPORT Standard product and programming software / Telephone and live chat support available in more than 20 languages Product Support® TRAINING ADVISOR An online assessment tool to help you determine the knowledge of your work force and to build a tailored training plan SOFTWARE MAINTENANCE Il Software update media / Emergency software replacement REAL-TIME, SYSTEM-LEVEL SUPPORT Standard product and programming software / Advanced software / Proactive followup / Single-point resolution REMOTE DESKTOP TROUBLESHOOTING Remote connection to your system, allowing Rockwell Automation engineers access troubleshoot issues collaboratively GENIUS WEBINARS Extend and apply knowledge gained via access to on-demand library of online technical seminars | REAL-TIME APPLICATION-LEVEL SUPPORT | Designated support team / Dedicated telephone and email / Documentation and code familiarization / Application knowledge management / Periodic performance reviews SURVEILLANCE AND ALARMING AND DATA ARCHIVING Device and/or process monitoring and alarming at Rockwell Automation facility or remotely / Access to historical data for troubleshooting APPLICATION-LEVEL ADMINISTRATION Emergency backup / Performance tuning / Guaranteed field service call-out * Optional 24x7x365 upgrade NOTE: You may select different Tech(onnect Support service levels for different areas of your plant or application. Please consult your local Rockwell Automation sales representative or distributor for details. Page 2 The information contained in this document consists of technical, commercial and/or financial information which is confidential and proprietary to Rockwell Automation, Inc. This information is furnished in confidence and with the understanding that it may not be disclosed to third parties or reproduced or used, in whole or in part, for any purpose other than evaluation of this document. The recipient agrees to return the document to Rockwell upon request. Copyright ® 2010 Rockwell Automation, Inc., All Rights Reserved Rockwe'l @ Allen-Bradiev - Rockwell Software AAUITOmMmation %EJ&E OKALOOSA COUNTY WATER & SEWER SOLVE. TechConnect Support Quotation Quote Number: 3800235492 Date Quoted: 12/3/114 Quote Expires: 02/01/15 Customer: Appointed Distributor: OKALOOSA COUNTY WATER & SEWER Curt Vance 1808 LEWIS TURNER BLVD STUART C IRBY CO FORT WALTON BEACH, FL 32547-1284 5208 SYCAMORE DRIVE Approved: John Hofstad, County Administrator Dated Support Start Date: 12/03/2014 Support Expiration Date: 12/02/2015 Contracts List Item Product Qty Notes Typical DS PGC ListPrice Sell Net (Ea) Ext Net Delivery Mult TechConnect 1/9800-DC8AUTOD 1 PN-C46426 F7| 693 $7,800.00 09| $7,020.00| $7,020.00 Automation Control Hardware, Product Support, 8-5, M-F 2|9800-DCBABDRIVD 1 PN-C46375 F7 693 $3,030.00 0.9 $2,727.00 $2,727.00 Drives Control Hardware, Product Support, 8-5, M-F 9800-DCBAPP 1 PN-C46414 F7 $457.00 0.9 $411.30 $411.30 Application Software, Product Support, 8-5, M-F w 419800-DC8HMICOM 1 PN-C47017 F7 $204.00 0.9 $183.60 $183.60 HMI Software, Product Support, 8-5, M-F Page 3 The information contained in this d t consists of technical, commercial and/or financial information which is confidential and proprietary to Rockwell Automation, Inc. This information is furnished in confidence and with the understanding that it may not be disclosed to third parties or reproduced or used, in whole or in part, for any purpose other than evaluation of this document. The recipient agrees to return the document to Rockwell upon request. Copyright ©® 2010 Rockwell Automation, Inc., All Rights Reserved Rockwe Il @ Allen-Bradlev - Rockwell Software AAUITOmMation %JEHTIE]? OKALOOSA COUNTY WATER & SEWER SOLVE. Product Qty Notes Typical DS PGC List Price Sell Net (Ea) Ext Net Delivery Mult *Grand Total Net: $10,341.90 Multi-Year Option Multi-Year Option - Fixed Price 3-Year Contract One-Time Payment or Billed Annually - Single PO for 3-Year Amount Required $31,025.70 Attached to this quote is a list of software packages registered to this site and covered by this support agreement. The above quoted price(s) is based on that list. During the term of this support agreement (including any Multi- Year term), Rockwell Automation reserves the right to periodically review the list of supported products registered to this site, and to make commensurate adjustments to the above quoted price(s) by way of supplemental billings in the event there are significant additions to the number of support products. All prices are quoted in local currency. Prices and other commercial terms of sale are suggested only if support agreement is purchased through the local authorized Rockwell Automation distributor. *Important: For support agreements that are renewed following their expiration date: e Ifacontract renews within 60 days of expiration, Rockwell Automation will back date the support agreement regardless of whether service was used. e Ifacontract renews more than 60 days after expiration, Rockwell Automation will not back date the support agreement but will instead use the actual date as the new “start’ date, regardless of whether service was used. ~ The customer will be charged a 30% reinstatement fee. - Ifthe customer's TechConnect support agreement has never included support for the product family in question, then the commercial “waive reinstatement” program applies for the respective packages. For software packages that are removed from support and later reinstated, often referred to as ‘frozen’ and ‘unfrozen’, a 1.3 multiplier will be applied to each individual serial number, excluding Automation, Drives and Motion family products. Page 4 The inft i ined in this d t consists of technical, commercial and/or financial information which is confidential and. proprietary to Rockwell Automation, Inc. This information is fumished in confidence and with the understanding that it may not be disclosed fo third parties or reprodiuced or used, in whole or in part, for any purpose other than evaluation of this document. The recipient agrees to refum the document to Rockwell upon request. Copyright © 2010 Rockwell Automation, Inc., All Rights Reserved Roc kwe“ Allen-Bradley - Rockwell Software SAUITOMation %IE{}—[EJE OKALOOSA COUNTY WATER & SEWER SOLVE. Important: This quote is for TechConnect technical support. The entitlements of the program are detailed in the accompanying letter. Page 5 The information contained in this document consists of technical, commercial and/or financial information which is confidential and proprietary to Rockwell Automation, Inc. This information is furnished in confidence and with the understanding that it may not be disclosed to third parties or reproduced or used, in whole or in part, for any purpose other than evaluation of this document. The recipient agrees to retum the document to Rockwell upon request. Copyright® 2010 Rockwell Automation, Inc., All Rights Reserved Roclawell @ Allen-Bradiey - Rockwell Software AAUITOMation LISTEN. OKALOOSA COUNTY WATER & SEWER THINK, SOLVE. TechConnect Support Quotation Quote Number: 3800235492 Date Quoted: Quote Expires: Customer: Appointed Distributor: OKALOOSA COUNTY WATER & SEWER Curt Vance 1808 LEWIS TURNER BLVD STUART C IRBY CO FORT WALTON BEACH, FL 32547-1284 5208 SYGAMORE \ RIVE Approved: % &32 John Hofstad, County Administrator Dated (8 ‘ ’ LT 19 Software Listing The following packages have been included in quote 3800235492 Software Listing Report Product Description Status | Install Count 9800-DCBAUTOD [Automation Control Hardware 26 9324-RLO300ENE 4 1012508858 RSLogix 500 Standard Edition Software 1 1012508859 RSLogix 500 Standard Edition Software 1 1012488894 RSLogix 500 Standard Edition