Okaloosa County BOCC — January 20, 2015 — ROCKWELL CONTRACT DOC

LISTEN. THINK. OKALOOSA COUNTY WATER & SEWER SOLVE. Jeff Keith OKALOOSA COUNTY WATER & SEWER 1808 LEWIS TURNER BLVD FORT WALTON BEACH, FL 32547-1284 Thank you for your interest in TechConnectS™ Support programs. By selecting Rockwell Automation’s world-class support, you add a virtual team of more than 350 industrial automation specialists to your design and maintenance staff. Whether you need help installing, configuring and maintaining equipment and software, obtaining current software updates, diagnosing and fixing operating problems, or performing basic programming tasks, we deliver the tools and answers you need to increase operational efficiency and minimize the cost of unplanned events. TechConnect Service Levels: System Support: With system support, your calls are routed to a specialized group of technical support engineers who are trained to support your overall Rockwell Automation control system. You receive a dedicated, single point of contact who will own the ticket from start to finish and follow up to ensure your issue has been resolved. In addition, you gain access to a monthly series of Webinars to stay up-to-date on new products and offerings. 24x7x365 upgrade option extends coverage thru after-hours,weekends and holidays. Product Support: Receive unlimited access to Rockwell Automation technical support engineers for real-time phone and electronic support. With deep knowledge of our hardware, software and legacy products, and remote desktop technology, our engineers can help you install, configure and maintain equipment and software, obtain software updates, diagnose and fix operating problems and perform basic programming tasks. Assess the knowledge of your work force and build your tailored training plan with an expert online consultant using Training Advisor. With the purchase of a TechConnect Support contract, your business location is entitled to one manager/administrator license for the length of the TechConnect Support contract. 24x7x365 upgrade option extends coverage thru after-nours,weekends and holidays. Self-Assist Support: If you are an experienced engineer with deep understanding of Rockwell Automation products, you may prefer to address your own support needs. Self-Assist provides you with downloadable software updates and access to the Rockwell Automation Support Center, including "Submit Questions" email support. A TechConnect quote for the products you have chosen to support follows this letter. To order, contact your local Rockwell Automation sales office or authorized distributor. Upon purchasing a TechConnect program, you will receive updates on all supported licenses (if not already at the latest revision); and a comprehensive Welcome Kit that includes complete agreement details, contract information wallet cards and equipment stickers, users guide, a report of supported, registered software, and information on obtaining the Technical Reference Library on DVD. For more information about Rockwell Automation services, visit http://www.rockwellautomation.com/services/remote/ ' Software updates are made available on disc for select products. Page 1 The information contained in this document consists of technical, commercial and/or financial information which is confidential and proprietary to Rockwell Automation, Inc. This information is furnished in confidence and with the understanding that it may not be disclosed to third parties or reproduced or used, in whole or in part, for any purpose other than evaluation of this document. The recipient agrees to return the document to Rockwell upon request. Copyright © 2010 Rockwell Automation, Inc., All Rights Reserved Rockwell @ Allen-Bradley - Rockwell Software Aufomation LISTEN. THINK. OKALOOSA COUNTY WATER & SEWER SOLVE. TechConnect Support Options WELCOME KIT Essential support agreement information / Support authorization number / Local support telephone number /User guide SOFTWARE MAINTENANCE I Self-Assist Software update