Okaloosa County BOCC — June 2, 2015 — MARUTI PROPOSAL LETTER & BUDGET — reading text

Management & Operation of Transit Services OKALQOOSA COUNTY TRANSIT Response to Request For Proposal: GM 18-15 March 2015 Maruti Fieet & Management, LLC 4355 Highway Avenue | Jacksonville, FL. 32254 Toll Free: 1-866-678-0222 | Office: 1-904-387-1477 | Fax: 1-904-387-1493 maruti @ marutitransit.com www.marutitransit.com Aprit 1, 2016 : . Ms. Zan Fedorak Okaloosa County Purchasing Department 602-C North Pear| Street Crestview, FL 32536 RE: Request for Proposal for Transit Services Dear Ms. Fedorak, Maruti Fleet & Management, LLC (Maruti) is pleased to present our proposal for the operation of the Transit Services in Okaloosa County, Florida Maruti is uniquely qualified to be the provider of these services, as an experienced transportation provider that is also a certified woman owned and minority owned disadvantaged business enterprise (DBE). Maruti provides transit services to the Central Florida Transit Authority {Lynx) and The Jacksonville Transportation Authority {JTA) as well as passenger shuttle transportation services to Walt Disney World {Disney Magical Express) — ane of the most demanding customers in the country and Fixed Route services in Lake County, Florida. We also provide Tram Services at Ft. Lauderdale Airport, and Paratransit Services at Palm Beach as well as NEMT Services in San Antonio, TX and Corpus Christi, TX. Maruti has the knowledge, resources, experienced team, and understanding to meet or exceed OCT’s needs and expectations. With this proposal, you will find a complete and comprehensive response to the counties RFP requirements backed by a fundamental understanding of not only what has been required by the RFP, but also what the Authority expects and desires of its Fixed Route and Paratransit service provider. We not only speak to meeting the requirements, we have put systems and experts in place to ensure that we will exceed your needs. From our vantage point, we perceive the greatest challenge facing Okaloosa County’s service is balancing the increase of costs due to the increased demand for the services and providing high quality services. Because of these challenges, it is critical that the authority partners with a professional responsive and responsible company that is willing to grow and change as the local environment does and provides a realistic approach to cost containment without sacrificing service delivery. Our efforts, as described in our proposal, will focus on gathering on-time performance, passengers per vehicle hour productivity data with a focus in providing safe and reliable service. Our business as a transportation provider to multiple contracts in Florida and Texas, as well as our affiliations in APTA, COMTO, CTAA, the Florida Transit Association and the Transportation Disadvantaged Commission gives us a broad understanding of the industry, trends and best practices as well as resources. Maruti’s experience, understanding and resources make it a leader for positive change, rather than follow a monolithic company uninterested in providing any more than the contract requires. Maruti will identify several local Small/ Minority companies to partner and supplement required services under this contract. Maruti has chosen to establish businesses here, not only because we have expectations of a contract, but also because we believe in the Okaloosa community and its people and want to serve it with the best transportation services it deserves. Combined, we offers 100% DBE, and local participation for this contract. You will find throughout our proposal that we have included new ideas to provide a world class services. We will raise quality assurance to a new level by providing trained and professional employees. We have also enhanced our training program to include more sensitivity training, and will be employing a consumer advocate, who routinely uses the system, as a service liaison to advise us of problems they perceive with the service operations and offer recommendations from a passenger perspective on how we can improve our services. In summary, Maruti Fleet & Management, LLC has included in the proposed pricing model the following that will ensure our commitment to the OCT is complete. ' e Maruti Fleet & Management, LLC will provide all drivers and staff with an attractive compensation and benefit package that will allow us to attract and retain quality employees. ¢ Road supervisor coverage during all hours of operation driving Compliant ADA-Equipped vehicles to assist in maintaining on-time performance and improve customer service in the event of breakdowns, traffic, cancellations, etc. . e Partnership with area Community- Colleges and Vocational Schools to develop an internship program to develop local transit talent. s Passenger Recognition program supporting our passengers’ positive efforts. In addition, Maruti is presenting a comprehensive proposal that addresses the goals established in “The 2013-2014 Strategic Plan” and demonstrates Maruti’s commitment to the county’s strategic priorities. This proposal will outline Maruti’s operating plan and methodologies that will assist OCT in achieving the established goals and ultimately aligning services delivery to achieve the agency’s Mission and Vision. MARUTI IS A PROCESS IMPROVEMENT TECHNOLOGY TRANSPORTATION PROVIDER PARTNER WHO WILL HELP YOU ACHIEVE YOUR GOALS Maruti Fleet & Management, LLC is the only private transportation provider that has adopted Process Improvement Technology as its business and management philosophy. Process Improvement Technology is a methodology that looks to combine the best of both lean and the Six Sigma approaches. These are two different business improvement methodologies that have become popular due to the many documented successful implementations. We will discuss this in detail in our Business Model. We believe that our business model and approach of Process Improvement Technology will ensure that OCT is able to achieve its goals. Maruti is excited to partner with the county in providing exceptional transportation services to the residents of the county and surrounding communities. With the selection of Maruti as your new service provider you will be selecting a company that has proven itself as a true community partner with the knowledge and understanding of the needs of county residents. Maruti is offering a tailored approach with the understanding that comes from currently and successfully serving passengers with transportation services in similar cities in Florida and Texas. Maruti Fleet & Management, LLC is serving as the prime contractor for this proposal and remains available to answer any further questions, or to discuss our proposal in further detail. Please feel free to contact: Mr. Eduardo Carrion Vice President 4533 Highway Ave. Jacksonville, FL 32254 Tel: (210) 793-6557 Fax: (904) 387-1493 eduardo.carrion@marutitransit.com As you will see from our proposal, Maruti is the best choice to provide the service based on our experience in providing similar services, but most importantly because of our extensive knowledge of the needs of OCT and the residence of the county and our ability to not only meet the challenges and requirements but to exceed them. Sincerely, ! Edliardo Carrion Vice President Maruti Fleet & Management, LLC B S T ESEEY NEFAAICL FLEET & MANAGEMENT .. «~~ Tab 2 - Budget Maruti is pleased to provide the cost proposal for Okaloosa’s Transit Service contract. Below you will find the cost breakdown for Fixed Route and Paratransit services as requested in the RFP. In addition, we have provide a total cost for year one of the contract. We believe that our pricing is competitive and realistic. Operator Wages {tax/ Benefits) $496,442 $5561,451.00 Admin Staff Wages $410,989 & Al Other Fees $29,403 8 Office Supplies $1,5632.00 $3,064.00 Operating Supplies $850.00 $1,700.00 Uniforms $3,543.16 $6,003.16 hol $1,882.69 $3,260.19 30 $37,636.00 $67.039.00 Management Fee $38,495 $40,521.18 $139,016.50 Hourly Rate As requested in the RFP, Maruti is providing a price of $35,000 as an option for a case-worker. Marutiis willing to discuss in detail the expected duties and responsibilities of this position and explore additional options. 26