Okaloosa County BOCC — June 2, 2015 — MARUTI PROPOSAL LETTER & BUDGET

Management & Operation of Transit Services OKALQOOSA COUNTY TRANSIT Response to Request For Proposal: GM 18-15 March 2015 Maruti Fieet & Management, LLC 4355 Highway Avenue | Jacksonville, FL. 32254 Toll Free: 1-866-678-0222 | Office: 1-904-387-1477 | Fax: 1-904-387-1493 maruti @ marutitransit.com www.marutitransit.com Aprit 1, 2016 : . Ms. Zan Fedorak Okaloosa County Purchasing Department 602-C North Pear| Street Crestview, FL 32536 RE: Request for Proposal for Transit Services Dear Ms. Fedorak, Maruti Fleet & Management, LLC (Maruti) is pleased to present our proposal for the operation of the Transit Services in Okaloosa County, Florida Maruti is uniquely qualified to be the provider of these services, as an experienced transportation provider that is also a certified woman owned and minority owned disadvantaged business enterprise (DBE). Maruti provides transit services to the Central Florida Transit Authority {Lynx) and The Jacksonville Transportation Authority {JTA) as well as passenger shuttle transportation services to Walt Disney World {Disney Magical Express) — ane of the most demanding customers in the country and Fixed Route services in Lake County, Florida. We also provide Tram Services at Ft. Lauderdale Airport, and Paratransit Services at Palm Beach as well as NEMT Services in San Antonio, TX and Corpus Christi, TX. Maruti has the knowledge, resources, experienced team, and understanding to meet or exceed OCT’s needs and expectations. With this proposal, you will find a complete and comprehensive response to the counties RFP requirements backed by a fundamental understanding of not only what has been required by the RFP, but also what the Authority expects and desires of its Fixed Route and Paratransit service provider. We not only speak to meeting the requirements, we have put systems and experts in place to ensure that we will exceed your needs. From our vantage point, we perceive the greatest challenge facing Okaloosa County’s service is balancing the increase of costs due to the increased demand for the services and providing high quality services. Because of these challenges, it is critical that the authority partners with a professional responsive and responsible company that is willing to grow and change as the local environment does and provides a realistic approach to cost containment without sacrificing service delivery. Our efforts, as described in our proposal, will focus on gathering on-time performance, passengers per vehicle hour productivity data with a focus in providing safe and reliable service. Our business as a transportation provider to multiple contracts in Florida and Texas, as well as our affiliations in APTA, COMTO, CTAA, the Florida Transit Association and the Transportation Disadvantaged Commission gives us a broad understanding of the industry, trends and best practices as well as resources. Maruti’s experience, understanding and resources make it a leader for positive change, rather than follow a monolithic company uninterested in providing any more than the contract requires. Maruti will identify several local Small/ Minority companies to partner and supplement required services under this contract. Maruti has chosen to establish businesses here, not only because we have expectations of a contract, but also because we believe in the Okaloosa community and its people and want to serve it with the best transportation services it deserves. Combined, we offers 100% DBE, and local participation for this contract. You will find throughout our proposal that we have included new ideas to provide a world class services. We will raise quality assurance to a new level by providing trained and professional employees. We have also enhanced our training program to include more sensitivity training, and will be employing a consumer advocate, who routinely uses the system, as a service liaison to advise us of problems they perceive with the service operations and offer recommendation