Okaloosa County BOCC — July 11, 2017 — amendment — reading text

charge. Airbus DS Communications will make every effort to accommodate change requests from our customers. However, consideration must be given to costs associated with change requests made with less than the required notice. Airbus DS Communications reserves the right to determine how the customer requested schedule change for Airbus DS Communications provided Field Services impacts the cost and availability of the Field Services. Airbus DS Communications Field Services are scheduled in several ways. After submitting a purchase order that includes Field Services, the customer can: « schedule Field Services through the assigned Airbus DS Communications Project Manager. « schedule Field Services through the assigned Airbus DS Communications Project Coordinator. « schedule Field Services directly with the resource manager. = schedule Field Services in accordance with the process identified in the project plan or associated statement of work, as applicable. Once a Field Service has been scheduled, changes must be requested through the same channel as initially scheduled. Customers who have any questions about who they should contact to schedule Airbus DS Communications Field Services or how to make changes to previously scheduled Field Services should contact Airbus DS Communications at (951) 719-2100. 2. TYPES OF CHANGES Airbus DS Communications recognizes that there are many factors that drive Field Service schedule changes. The most common types of changes have been divided into three categories: Category 1: Changes that result from non-Airbus DS Communications controlled milestones and are considered a billable schedule change: + Missed milestone delivery of configuration, material or services. « Changes in availability of key personnel (not to include Airbus DS Communications personnel). + Customer or channel requested configuration, installation, or feature changes. Category 2: Changes that result from non-Airbus DS Communications controlled milestones and may, in Airbus DS Communications's sole discretion, be considered a billable schedule change: « Operational commitments that result in disruption of the planned schedule. « Failure of channel provided equipment or materials during the implementation process. « Acts of God (weather, disaster, efc.). Category 3: Changes that result from Airbus DS Communications controlled milestones and are not considered a billable schedule change: = Missed Airbus DS Communications milestone delivery of configuration, material or services. « Changes in availability of key Airbus DS Communications personnel. « Failure of equipment or materials provided by Airbus DS Communications during the implementation process. Airbus DS Communications reserves the right to determine if any Category 1 or 2 schedule change that occurs after the Notice Period for the scheduled Field Service has a cost impact on Airbus DS Communications, and consequently may be eligible for the applicable schedule change service fee. AIRBUS DS Communications | home of VESTA® @ AIRBUS Quote Date: 04/28/2017 Quote No.: DIR68929A DEFENSE & SPACE Site No.: 104161 Account No.: N/A Field Service Cancellation Policy Okaloosa County ECC 3. SERVICE FEES FOR TRAINING SCHEDULE CHANGES Airbus DS Communications Factory Training Student cancellations for classes given at one of our factory training facilities will be accepted within the Notice Period without penalty. After that time, cancellations and “no shows” are subject to a service fee not to exceed 50% of the student's class tuition. Customer Site Training Scheduled class cancellations for classes given at the customer site will be accepted within the Notice Period without penalty. After that time, class cancellations are subject to a service fee not to exceed 50% of the total class fee. This applies to all student seats reserved for the cancelled class at the customer site. 4. SERVICE FEES FOR FIELD SERVICE SCHEDULE CHANGES (NON-TRAINING) Customer requested changes to Field Engineering, Project Management, Systems Verification Testing, Meridian Implementation and other non-training related Field Services will be accepted within the Notice Period without penalty. Any change requests outside the Notice Period will be subject to a service fee. A requested schedule change received after the Notice Period is subject to a service fee up to but not greater than 50% of the usual and customary Airbus DS Communications labor charge for 5 days of service. The service fee will not be considered by Airbus DS Communications to be a purchase of additional resource time, and will be attributed to the project only as a schedule change service fee. If additional resource time becomes necessary to accommodate the Airbus DS Communications project deliverables, they must be purchased by the customer at the quoted Field Service rate. 5. FIELD SERVICE RESOURCE LEAD TIMES Airbus DS Communications Field Service resources shall be scheduled according to staff availability and standard lead times, which average six to eight weeks. Only those Field Services purchased will be provided. Special requests shall be considered on a case-by-case basis. Such requests include: + Modifications to an existing implementation schedule. « Shortened lead time for service requests. + Non-standard business days or hours of operation. + Any other factor which may contribute to unanticipated project related costs. Unless otherwise stated, Field Services and on-site training will be performed during the normal business hours of 8:00 AM to 5:00 PM local time.