Okaloosa County BOCC — August 12, 2014 — reading text

pump station to divert OCWS sewer flow from NVRSB to the Arbennie Pritchett WRF. This will consolidate flows and reduce overall wastewater treatment cost for the flows from our East County Service Area (Bluewater Bay area). Project will also eliminate Rocky Bayou Lift Station, Post Office Lift Station, and miles of 14” aging, sewer force main.  Ft. Walton Beach 36” Force Main (construction) – joint project with the City of Ft. Walton Beach to install a 36” ductile iron force main on Roberts Blvd. the Ft. Walton Beach Golf Course, and Denton Blvd. to replace 3 critical, aging force mains feeding the Arbennie Pritchett Water Reclamation Facility (WRF).  Emerald Breeze Lift Station and Collection System (design & construction) - joint project with Developer and Eglin to provide sewer infrastructure to the new Holiday Inn at Emerald Breeze and to divert existing sewer flow into the new system for increased expansion capacity for the Island.  Highway 98 Flyover relocation (construction) - FDOT fast tracked the design and construction of the Highway 98 Flyover project at Hurlburt Field. As a result, 1,300 feet of our existing16 inch water main was relocated in a short amount of time to accommodate the project and FDOT's schedule.  Repaired 819 water line breaks, an average of 2.24 leaks a day.  Repaired 565 sewer line breaks, an average of 1.54 breaks a day.  Performed 84 water taps.  Performed 64 sewer taps.  Exercised 1,778 water main valves.  Exchanged 1,580 ¾’’ water meters.  Repaired 60 manholes.  Responded to 594 after-hours calls, an average of 11.42 calls a week (does not include turn-ons or turn- offs).  Repaired 16’’ water main on Brooks Bridge after it had been damaged by a barge.  Increased the total of mainline sewer cleaning by 39,569 ft.  Completed 3,303 work orders (excludes work orders for large projects or water and sewer taps). PROGRAM GOAL: To be on call and ready to perform any repair to any facet of the Okaloosa County Water & Sewer Systems’ service area at any time 24/7/365. To handle all projects undertaken in a professional manner with a minimal amount of service disruption to our customers. Packet Pg. 29 KEY OBJECTIVES: 1. Ensure budgetary, personnel, customer service and purchasing functions comply with County policies and procedures. 2. Preserve and protect ageing infrastructure to provide quality of service to customers. 3. Maintain and extend the useful life and utility of County facilities. 4. Ensure the preservation and safe operation of all work related equipment. 5. To provide routine and preventative maintenance for the system. 6. To provide emergency response capabilities to prevent all but short term interruptions to service and prevent system losses or environmental damage. 7. To maintain and improve key components of the Water & Sewer infrastructure. The following projects are planned for Fiscal Year 2015:  Bob Sikes Elevated Water Tank New Mains (design) – a second elevated water tank near the Bob Sikes Industrial Park would provide for increased storage, reliability, and redundancy for the potable water and fire suppression systems. This project is partially funded by a Northwest Florida Water Management District grant.  Marlowe Area Water System Improvements (design) – provide new, larger water mains to the area and fire hydrants to provide increased fire protection and ensure the reliability of the system.  Brooks Bridge Water Main Repair or Replacement (design & construction) – install a second water supply line to Okaloosa Island (or repair the broken bore, if at all possible), which would then serve as the primary water source to Okaloosa Island (and main on bridge would serve as backup).  Diversion of the OCWS portion of Sewer flow to Niceville-Valparaiso Regional Sewer Board Plant (design & construction) – Construct a new force main and pump station to divert OCWS sewer flow from NVRSB to the Arbennie Pritchett WRF. This will consolidate flows and reduce overall wastewater treatment cost for the flows from our East County service area. The East County Repump Station is planned to be constructed in FY2014-FY2015 and the East County Transmission Main (approx. 6.7 miles) is planned to be constructed in FY2016. Project will also eliminate Rocky Bayou Lift Station, Post Office Lift Station, and miles of 14” aging, sewer force main.  Newcastle Area Water System Improvements (construction) – provide new, larger water mains to the area and fire hydrants to provide increased fire protection and ensure the reliability of the system. This project is partially funded by a Florida Department of Economic Opportunity Community Development Block Grant.  Camp Rudder Force Main & Lift Station (construction) – provide sewer service to Camp Rudder via 1 master lift station and approximately 8.6 miles of piping. This project will divert all wastewater flows from Camp Rudder to the Arbennie Pritchett WRF.  Meigs-Seminole Lift Station (construction) – replace the aging and undersized Meigs-Seminole Lift Station, which pumps all the wastewater from Bluewater Bay to the Niceville-Valparaiso Regional Sewer Plant. Poquito Bayou Water Main & Force Main Bores (construction) – replace the aging, deteriorated mains under Poquito Bayou with new directional bores. Packet Pg. 30  PERFORMANCE MEASURES: Actual Estimated Adopted Performance Measures FY12/13 FY13/14 FY14/15 Miles of Sewer main / Maintenance Personnel 561/7 566/7 570/7 Miles of Water main / Maintenance Personnel 726/9 728/9 730/9 Input Number of new sewer taps 64 70 80 Number of new water taps 84 100 110 Dollar value - new sewer taps $456,307 $459,000 $500,236 Output Dollar value - new water taps $165,990 $320,400 $352,423 Feet/Miles of sewer lines cleaned 206,024/39 230,000/44 250,000/47 Efficiency Number of main breaks repaired – Water 819 880 910 Effectiveness Number of main breaks repaired – Sewer 565 600 625 Valves maint 1,778 800 2,000 Number of work orders (excludes taps & projects) 3,303 3,600 3,700 Man hours per work order 3.45 3.30 3.25 Packet Pg. 31  BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: PHYSICAL ENVIRONMENT DEPARTMENT/PROGRAM: WATER & SEWER ENTERPRISE FUND/ADMINISTRATION (I.T., CUSTOMER SERVICE, FINANCE & SUPPLY) PROGRAM DESCRIPTION: This program is responsible for the administrative functions of the department. Responsibilities include accounting, billing, customer service, debt collection, IT, SCADA, logistics, project and maintenance costing, contract and grant administration, personnel functions, and budget administration. REVENUE: The Water & Sewer enterprise fund receives all revenue through monthly customer billings, capacity expansion charges and related ancillary charges for use of both the Water and Sewer systems within the Okaloosa County service area. The funds customer base is currently in excess of 36,000 water service and 33,000 sewer service connections both residential and commercial. EXPENDITURES: Expenditures Budget FY12 FY13 FY14 FY15 Category Actual $ Actual $ Original $ Approved $ Personal Services 1,491,495 1,508,718 1,930,510 1,943,210 Operating Expenses 4,081,894 3,180,120 2,617,786 2,578,525 Capital Outlay 805,140 1,245,190 3,082,630 5,061,852 Debt Service 973,684 1,041,285 2,181,237 2,219,207 Other 0 399,988 4,555,317 4,448,075 Total 7,352,213 7,375,301 14,367,480 16,250,869 HISTORICAL STAFFING SUMMARY: Category FY12 FY13 FY14 FY15 Full-time 29 30 31 31 Part-Time 0 0 0 2 Relief 0 0 0 0 Total 29 30 31 33 Packet Pg. 32 MAJOR ACCOMPLISHMENTS LAST YEAR:  Improve the reliability of SCADA by established a new IP network. This includes building an Allen Bradley HMI Platform to view the IP sites and starting the first phase which was to replacing the existing serial PLC’s at lift stations, tanks, and wells in Mid County (unincorporated Crestview) and East County (Bluewater Bay area) with IP PLC’s.  Installed virtual environment for the SCADA network within Water & Sewer to replace out dated servers. Continue green movement that decreases the number of physical servers needed.  Continued to promote green options including e-billing and e-payments resulting in a reduction in the number of paper bills mailed each month.  Continue to provide multiple options for payment of water & sewer bills including on line and via the IVR (Integrated Voice Response) system. Including on line check payments.  Maintained an extremely low level of bad debt write offs (below 1% of revenue).  Established a phone queue which allows calls to be helped in the order they were received in.  Completed installation/implementation of barcoding system in the logistics warehouse to streamline perpetual inventory counting and control (value in excess of $1.5 million). PROGRAM GOAL: To provide the administrative support necessary to operate these “back office” services, including all OCWS purchasing and inventory. To provide excellent customer service to our rate payers through all available means, including face to face, via telephone or internet. To also provide a high level of “internal customer service” as it relates to other departments within the water & sewer fund. KEY OBJECTIVES: 1. Replace equipment that is past its useful life to prevent wasted man hours and poor customer service due to equipment failures and time needed to repair the equipment. 2. Ensure budgetary, personnel, customer service and purchasing functions comply with County policies and procedures. 3. Maintain and extend the useful life and utility of OCWS IT & SCADA infrastructure. 4. Reduce overall per capita consumption through the promotion and utilization of conservation