Okaloosa County BOCC — July 26, 2016 — County Warning Point PBB

BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: PUBLIC SAFETY DEPARTMENT/PROGRAM: 911 COMMUNICATIONS DIVISION/CWP DISPATCH PROGRAM PROGRAM DESCRIPTION: This program consists of a 911 Communications Division Chief; 4 Communications Supervisors, a QA Training Officer and 10 full-time Communications Technicians. The Fire and EMS Dispatch Program under the Department of Public Safety is responsible for dispatching emergency calls for 17 fire departments and EMS in all parts of Okaloosa County, requesting assistance from appropriate agencies, providing life safety information to responders, providing various notifications to the State and other County Departments or contracted agencies, and assisting with 311 inquiry requests. This program also provides county- wide radio system services and infrastructure for Fire and EMS response agencies. REVENUE: County Warning Point is funded within the General Fund. Supporting revenue of the General Fund are ad valorem taxes, communications service tax, local business tax, permits and fees, state shared revenue, charges for services, judgments and fines, miscellaneous revenue and transfers from other funds. MAJOR ACCOMPLISHMENTS LAST YEAR:  Dispatched 25,973 EMS and 20,156 fire related calls.  Handled 80,836 administrative calls.  Created 31,447 calls in the computer aided dispatch system for Fire and EMS.  Updated and received State approval of State of Florida 911 Public Safety Telecommunicator training program.  Maintained alternate emergency communication sites and backup radio system operations.  Continued training program for Statewide Law Enforcement Radio System radio users.  Maintained dedicated paging/alerting frequency for fire department/EMS notification via fiber optic transport medium.  Maintained radio audio recordings for all emergency calls, providing recordings to public safety agencies and departments.  Maintained generator monitoring system to monitor and maintain required test logs for EOC facility.  Maintained Fire Service Dispatch Contract with Fire agencies.  Maintained VHF radio infrastructure to P-25 capability.  Received the Emergency Medical Dispatch Accreditation from the International Academies of Emergency Dispatch. PROGRAM GOAL: Provide emergency communication services to callers and responders utilizing established protocols, standards while adhering to Florida Statutes 365.171 and 401 and following the State Emergency Medical Services, Law Enforcement, and Florida Fire Service Communication Plans. KEY OBJECTIVES: 1. Ensure dispatching functions according to policy and procedures. 2. Provide quality assurance and improvement practices for division. 3. Monitor, access, and report statistical trends and current conditions for emergency responders and management. 4. To dispatch emergency calls under one minute 95% of the time. 5. To administer Fire Service Dispatch Contract. 6. To develop local Communication Plans and Alternate Emergency Communication Sites.  PERFORMANCE MEASURES: Actual Approved Proposed Performance Measures FY14/15 FY15/16 FY16/17 Number of Trained Dispatchers Input 15 15 15 Number of Fire Calls Dispatched 20,156 20,300 20,444 Output Number of EMS Calls Dispatched 25,973 26,273 26,573 Percentage of calls dispatched 1 minute or less 95% of