Fort Walton Beach — Fiscal Year 2019-20 Adopted Budget — reading text

19,752 $ 44,950 $ - Total State Grants $ - 0.00% $ - $ 19,752 $ 44,950 $ - TOTAL INTERGOVERNMENTAL REVENUE $ - 0.00% 94,707 587 165,761 125,420 1500-361-1000 Interest Income 66,480 -46.99% - - - - 1500-361-3000 Unrealized Gain/(Loss) - 0.00% - - - - 1500-361-4000 Realized Gain/(Loss) - 0.00% $ 94,707 $ 587 $ 165,761 $ 125,420 Total Interest Income $ 66,480 -46.99% 17,898 18,435 18,988 19,571 1500-362-2020 Rental and Lease Income 19,571 0.00% $ 17,898 $ 18,435 $ 18,988 $ 19,571 Total Rents and Royalties $ 19,571 0.00% 8,312 (20,279) 500 1500-364-1000 Sale of Surplus Assets 500 0.00% 3,477 28 9,804 2,000 1500-369-9000 Miscellaneous Revenue 2,000 0.00% $ 11,790 $ 28 $ (10,475) $ 2,500 Total Other Revenues $ 2,500 0.00% $ 124,395 $ 19,051 $ 174,275 $ 147,491 TOTAL INTEREST & OTHER REVENUES $ 88,551 -39.96% - - - - 1600-382-4300 Transfer from Sanitation Fund - 0.00% $ - $ - $ - $ - Total Interfund Transfers $ - 0.00% - - - - 1600-389-9300 Appropriation from Net Assets - 0.00% - - - - 1600-389-9515 Appropriation from Desig. Net Assets (Impact Fees) - 0.00% $ - $ - $ - $ - Total Non-Operating Sources $ - 0.00% $ - $ - $ - $ - TOTAL TRANSFERS IN $ - 0.00% $ 10,269,901 $ 11,007,249 $ 10,931,421 $ 11,120,999 TOTAL FUND REVENUES $ 11,264,818 1.29% 401-Revenues 9/19/2019 10:32 AM 133  401 UTILITIES FUND - 0520 CUSTOMER SERVICE Actual Budget 2018-19 2019-20 % 2015-16 2016-17 2017-18 Adopted Adopted Change Personal Services: 5.50 5.50 5.50 5.50 Number of Funded Employees (FTE's) 5.50 146,916 165,231 152,135 159,253 536-1200 Regular Salaries 162,815 2.24% 54 108 - - 536-1201 Service Awards - 0.00% 108 - - - 536-1202 Incentive/Merit Pay - 0.00% 12,667 - 12,822 14,094 536-1300 Part-Time Wages 15,100 7.14% 77 93 92 500 536-1400 Salaries - Overtime 500 0.00% 8,953 9,036 9,275 9,611 536-2100 FICA Taxes 9,996 4.00% 2,094 2,113 2,169 2,248 536-2101 Medicare 2,338 3.99% 8,069 9,529 17,193 15,068 536-2200 Retirement Contributions 22,529 49.52% 6,922 7,116 5,498 7,467 536-2204 Retirement Contributions - DC Plan 7,570 1.37% 25,187 29,063 24,736 29,073 536-2300 Dental, Life & Health Insurance 39,638 36.34% 273 278 328 330 536-2400 Worker's Compensation 338 2.43% $ 211,322 $ 222,567 $ 224,248 $ 237,642 Total Personal Services $ 260,823 9.75% Operating Expenditures: 128,217 133,100 143,039 131,516 536-3100 Professional Services 132,101 0.44% 17,203 16,744 12,936 14,500 536-3400 Other Services 14,500 0.00% - - - - 536-4000 Travel and per Diem - 0.00% 1,336 1,406 1,495 1,422 536-4100 Communication Services 1,397 -1.76% 53,059 51,491 49,921 58,750 536-4200 Postage 58,750 0.00% 11,891 11,961 11,114 11,961 536-4300 Utilities 10,026 -16.18% 2,812 2,332 2,464 2,600 536-4700 Printing & Binding 2,600 0.00% 1,269 784 1,328 1,216 536-5200 Operating Supplies 1,216 0.00% 499 331 500 600 536-5210 Uniform Expense 600 0.00% 2,046 20 - - 536-5231 Computer Hardware/Software - 0.00% - - - - 536-5500 Training - 0.00% $ 218,332 $ 218,169 $ 222,797 $ 222,565 Total Operating Expenditures $ 221,190 -0.62% 429,654 440,736 447,046 460,207 TOTAL EXPENSES 482,013 4.74% 0520-CustomerSvc 9/19/2019 10:31 AM 134 CUSTOMER SERVICE Share of City Budget $482,013, 1.0% DESCRIPTION Customer Service is responsible for invoicing and receiving customer payments, opening and closing utility accounts, resolving customer inquiries, and collecting receivables. MISSION Provide superior customer service in the administration of utility accounts and receivables. Actual YTD thru 06/30 Budget CURRENT GOALS, OBJECTIVES, & METRICS (FY20) 2015-16 2016-17 2017-18 2018-19 2018-19 2019-20 Provide Accurate Water Meter Consumption Information Accounts with Meter Profile Evaluations Performed 4.0% 4.0% 4.8% 3.0% 2.0% 3.0% Minimize Account Write-Offs Write-Offs as % of Current Year Billing 1.00% 1.00% 0.50% annual measure <1% 1.0% Convert the credit card payment process for utility customers to Sungard/Selectron. The new process will be more efficient and offer the  customer more options for payment methods. This is an ongoing process. FUTURE GOALS (FY21 & FY22)  Revise Customer Service's policies and procedures (ongoing).  Look at updating how addresses have been input in Land Management so we can make them match with the USPS addresses. PRIOR YEAR ACCOMPLISHMENTS (FY19) Evaluated the credit card payment process for utility customers, and determined the most effective and efficient process will be to  recommend contracting with Sungard/Selectron for credit card payment services. 135  403 SANITATION FUND - 1360 SOLID WASTE Actual Budget 2018-19 2019-20 % 2015-16 2016-17 2017-18 Adopted Adopted Change Personal Services: 19.00 19.00 19.00 19.00 Number of Funded Employees (FTE's) 19.00 596,203 641,792 634,036 677,848 534-1200 Regular Salaries 708,817 4.57% 433 271 54 216 534-1201 Service Awards 433 100.46% 541 - - - 534-1202 Incentive/Merit Pay - 0.00% 10,975 10,126 13,068 11,600 534-1400 Salaries - Overtime 11,600 0.00% 10,027 16,294 12,429 18,000 534-1401 Salaries - Overtime Holiday Worked