Okaloosa County BOCC — July 26, 2016 — Systems and Networks PBB — reading text

BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: GENERAL GOVERNMENT DEPARTMENT/PROGRAM: INFORMATION TECHNOLOGY/ SYSTEMS & NETWORKS PROGRAM DESCRIPTION: The Systems and Networks Division is divided into 4 Primary components. Network, Server, and Client Support, and Security. The Network Admin maintains the County Fiber Wide area networks and Local area networks to ensure proper functioning of network topology and routers to enable secure data and voice communication. Server staff configure and maintain Intranet/Email servers, approx. 90 database, file and application servers, Backup and Storage devices. Client Support serves fellow employees, Library staff and Public PC’s through a Helpdesk support system which add up to over 900 clients that continually access various applications. Security personnel will manage firewalls, Certificates, Anti-Virus software, Anti-Spam software and Audit information. REVENUE: Information Systems is funded within the General Fund. Supporting revenue of the General Fund are ad valorem taxes, state shared revenue, licenses, permits, charges for services, interest, other miscellaneous revenue and transfers from other funds. MAJOR ACCOMPLISHMENTS THIS PAST YEAR:  Completed Upgrade of Microsoft Exchange Office to version 2013, continuing moving to Office 2016.  Replaced legacy email devices with Barracuda Load Balancer devices.  Continued to expand current VMWare infrastructure. Replaced/upgraded 4 servers to Windows 2008/12 by physical or virtual means.  Expanded BCC wireless to the County Administration building.  Upgraded the Emerge auto-door lock system to a new Master node and controller.  Network infrastructure moved and rewired complexes and Old bethel RD and TDD.  Moved Human Resources, Risk Management and Purchasing staff to Old Bethel RD complex.  Extended BCC fiber network and VoIP to Guardian Ad Litem. Clients absorbed under County IT support.  Performed major upgrades at EM (WEBEOC), OCPLC (Symphony), and SAN enterprise applications, including Avocent, Support Central, and Sophos. Minor upgrades performed at OCPLC Envisionware products and Reservation consoles.  Implement interfaces for EMS and Fire Departments to receive data from 911 CAD for billing, vehicle locating, and call detail.  Implement EMS cardiac monitoring system collects 12 Lead data from ambulance devices via Wi-Fi, stores on server, to fax or email data to hospitals on request.  Replaced over 40 new Client PC’s and laptops including 911 workstations.  Prepare Head End connections by extending single mode to Clerk of Court network Equipment.  Assist Property Appraiser relocating servers and network out of North Head End to County Admin Bldg.  Replaced hardware for network monitoring software and upgraded application (What’s Up Gold).  Deployed new external DNS server.  Prepare for IT Risk assessment to be conducted through the end of May.  Hired a Security Specialist. PROGRAM GOAL: Provide a secure, reliable network along with skilled, competent, professional and courteous technical support to all Okaloosa County network and application users enabling BCC employees and partners to better serve the citizens of Okaloosa County through efficient technical initiatives. KEY OBJECTIVES: 1. Put in place formal IT security measures and perform audits and tests to ensure the BCC network integrity. 2. Move all Operating Systems to the most current supported for security and performance. 3. Save communication dollars spent by BCC through extending fiber and VoIP to al feasible locations. 4. Reduce phone calls into helpdesk by utilizing Support Central’s application ticket submitting process. 5. Continue to replace legacy network infrastructure to keep up with current technology and security measures. 6. Keep all legacy hardware and software applications current with updates and patches. Replace as necessary. 7. Continue to train staff on all relevant technologies to ensure proper support of the infrastructure. PERFORMANCE MEASURES: Actual Estimated Proposed Performance Measures FY14/15 FY15/16 FY16/17 SAN Helpdesk Ticket Entries 6,839 6,614 7,000 Output SAN Logged Tech Hours per Day 6.7 6.7 7.0 Efficiency Avg. Duration Days of Help Desk Ticket .7 1 .6 Ratio of Helpdesk Tickets to SAN Staff 977 945 900 Effectiveness Percentage of Positive Survey Results 99.0 100 100 Percentage of Server Availability 99 100 100 Percentage of Network Availability 99.9 99 99.5 HISTORICAL STAFFING SUMMARY: Category FY14 FY15 FY16 FY17 Full-time Management & Professional 7 7 8 8 Total 7 7 8 8 EXPENDITURES: Expenditures Budget FY14 FY15 FY16 FY17 FY16/FY17 Increase/ Category Actual Actual Approved Proposed +/- Decrease Personnel Services $460,318 $473,503 $564,590 $556,115 ($8,475) (1.5%) Operating Expenses $124,228 $152,749 $331,959 $379,304 $47,345 14.3% Capital Outlay $164,690 $44,491 $70,000 $120,000 $50,000 71.4% Total $749,236 $670,743 $966,549 $1,055,419 $88,870 9.2% ACCOUNTS: FY15 FY16 FY17 FY16/FY17 Increase/ Code Category Approved Approved Proposed +/- Decrease 10 Salaries & Wages $379,738 $427,777 $441,058 $13,281 3.1% 20 Benefits $90,020 $136,813 $115,057 ($21,756) (15.9%) The decrease is driven by the healthcare elections/opt-out chosen by the employees. 31 Professional Services $20,000 $40,000 $20,000 ($20,000) (50.0%) Provides consulting services for installation of replacement fiber equipment. 40 Travel & Per Diem $1,500 $1,500 $1,200 ($300) (20.0%) 41 Communications Services $4,400 $5,800 $4,800 ($1,000) (17.2%) Reduction is based on current usage trend. 42 Freight & Postage $100 $100 $100 $0 0.0% 44 Rent & Leases $0 $0 $0 $0 0.0% 45 Risk Management Allocation $8,115 $7,703 $7,986 $283 3.7% 46 Repair & Maintenance $249,528 $242,581 $256,435 $13,854 5.7% Provides additional funding for licenses and maintenance of software. 47 Printing & Binding $50 $50 $50 $0 0.0% 49 Miscellaneous Charges $950 $950 $450 ($500) (52.6%) 51 Office Supplies $1,200 $1,200 $1,200 $0 0.0% 52 Operating Supplies $9,016 $29,175 $84,183 $55,008 188.5% Increase is for computer and battery back-up replacements as well as software. 54 Books/Pubs/Subs & Memberships $300 $300 $300 $0 0.0% 55 Training & Education Expenses $2,600 $2,600 $2,600 $0 0.0% 60 Capital Outlay $85,000 $70,000 $120,000 $50,000 71.4% Funding is for fiber equipment replacement and EOC backup network connection firewall. TOTAL $852,517 $966,549 $1,055,419 $88,870 9.2%