Okaloosa County BOCC — July 26, 2016 — Applications Administration PBB

BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: GENERAL GOVERNMENT DEPARTMENT/PROGRAM: INFORMATION TECHNOLOGY/APPLICATIONS & ADMINISTRATION PROGRAM DESCRIPTION: The mission of the Information Systems Department is to create and maintain an information infrastructure that emphasizes data sharing among departments and integrated County computing and network resources as a single enterprise. The Applications Division is the link between the business requirements and technology solutions for application system needs. REVENUE: Information Systems is funded within the General Fund. Supporting revenue of the General Fund are ad valorem taxes, state shared revenue, licenses, permits, charges for services, interest, other miscellaneous revenue and transfers from other funds. MAJOR ACCOMPLISHMENTS LAST YEAR:  Human Resources: Implemented Software changes to the Human Resources App. To allow Administrative Personnel to selectively convert BCC Employees Standard Enrolled Training Courses to the New Training Zone Enrolled Courses.  Risk Management: Provided Software Support by implementing additional features to the Risk Manager App. to programmatically capture Monthly insurance data to aid in the creating of the 1095C IRS forms.  Public Works: Implemented Software changes to the Tool Application to Aid in the functionality of the receiving feature of the Application.  Upgraded W&S, Brackin, and Airport Mitel 3300 to a new system.  Reused the old 3300 Mitel system to install in the new County Administration Building.  Served on the Election committee for the acquisition of the new voting equipment. PROGRAM GOAL: The purpose of the Information Systems Department is to provide and maintain an organized, shared information infrastructure that enables the County to share data, services, and reduce duplication of effort. The management of technology and data in a coherent, organized County-wide effort is necessary to insure limited money, resources, and time are wisely allocated and efficiently utilized to provide effective, efficient government in Okaloosa County. KEY OBJECTIVES: 1. Continue to evaluate and leverage more effective and efficient technologies. 2. Monitor and assess future needs for enhanced data management capability through use of computerized information systems. 3. Ensure budgetary, personnel and purchasing functions comply with County policies and procedures. 4. Provide effective and thorough review of all annual department goals. 5. Provide effective response to County Administrator and County Commission needs and requests. PERFORMANCE MEASURES: Actual Estimated Proposed Performance Measures FY14/15 FY15/16 FY16/17 Work Orders for BCC Departments/Constitutional Offices 2,117 2,237 1,974 Voice over Internet Protocol (VoIP) Phone Installations 130 41 59 Output County Web Page Visits 2,379,772 1,260,908 695,698 Library Co-Op Web Page Visits* 262,894 194,792 0 Efficiency Ratio of Work Orders to Staff 706 744 658 Effectiveness Percentage of Phone Service Availability 99 99 100 Percentage of Full Web Availability 99.1 99.2 99