Fort Walton Beach Council agenda — 10-14-03 regular Council agenda — reading text

Amount Account Description Click2Gov - Electronic Government 30, 842 001- 1500- 519- 6997 BACKUP MATERIAL HTE and the " Supplement to Included with this memo is a copy a letter from SunGard and between Sungard HTE Inc. contract for computer software and license agreement by and payment schedule, contract and City of Fort Walton Beach, Fl. Schedule A-Pricing information on the Click2GovTM Number FTWB- 20030300". Also included is product Customer Information System and the Building Permits System. I will be available at the Council meeting to answer questions. d~ Dominick A. Fiorentino M.I.S. Director Attachments as follows: to contract for computer A copy a letter from SunGard HTE and the Supplement HTE Inc. and City of software and license agreement by and between Sungard and payment schedule, contract Fort Walton Beach, Fl. Schedule A-Pricing Number FTWB- 20030300. Information System ( Utility Product information on the Click2Gov Customer Billing) System and the Building Permits System. Idaf 20f2 A\MEMOS\ MEM02003\ M0310011. DOC I:\ DPT027  rw T..u ", H, GOIfE. it. UCT ~ f'TYi" Ii,~ HeI/4)111 ~ I........ t'~ IettWo'" Click2GovTM for Customer Information System customers the HTE CIIck2Gov for Customer Information System ( CIS) provides your Internet connection using a credit card. ability to pay their utility bills over a secure Customers can also view comprehensive, current account information, billing history, for CIS requires and service and consumption summaries over the Internet.Click2Gov HTE Customer Information System. Cash Receipts is required for payment processing. System Benefits Improves service by giving your customers online access to ' their account information at their convenience - 24 hours a day, 7 days a week. tII"'"..... tI:I~.."":tw. r. WIi 1. . I~ iI"" ..... -'" ..... ~ .... ....... . II ". Provides the ability to compare service consumption over a II :111111111 three- year period to determine usage patterns. 4.... ~ HII..... .......,. Improves efficiency by reducing the time your custemer service 1..."". ..,.':!..-(, . ro" \".. ,.,- . representatives spend answering telephone and in-office inquiries. ' want information access through the Allows you to meet the needs of your cuStomers who Internet. System Features payments. Payment history - View customer payment history, including pending Electronic bill presentment and payment - Enable customers to pay bills online with a major credit card. Customer account information - View customer account information, including account status and balance, last bill sent, and last payment received.  information for each Consumption summary information - Display consumption summary meter, including last reacling, average daily usage, and period usage. the Generate customer consumption graphs by period for Consumption summary graphs - last three years. due date, Customer billing history - View customer billing history, including bill date, balance forward, current charges, and total billed amount. ustomer service summary - View customer service summary information, including the based on the previous 12 service status, the start and stop dates, and the average charge months. amounts. Service summary graphs - Display in graph format the last 12 billing statement that provides a detailed Customer billing statement - View a customer billing reading and charges for a specific bill.  HTE lI: lt.lIl I1' 119'11' l: I.or1'W". 1: pi... Wortt llette,~ Gonr....... Click2GovTM for Building Permits citizens and contractors to complete HTE Click2Gov for Building Permits (DP) enables online, including scheduling the most common steps in the building permit process results. Click2Gov for BP requires the HTE Building inspections and viewing inspection Permits software application. System Benefits Greatly improves access to permit information by I- f .'. ~~ itdin~ PfInmb providing real- time access, Ualdllm 18.....,... 0pIIIRI.- rJ::;~\ allowing citizens and QoN _ .. ~ contractors to perform inquiries PlloIiIl, . Qt I tvDIIIIO I' IJI~ O'Iotil \ III......~......... r..... ~""" r" o. o1ll UWIOI PQM!tI~. < t "' 1> or.fTiI~ 1'_ ft"""'" u_ ' rwt'N' lt directly from the Internet 24 R~ 11ftItI ~...........\ 4II'I' t 1..... 11'.... v ,.,.....~~. J.\., hours a day, 7 days a week. t_... u..... .....".._.....~ ~ om_ ucm.~CINC T" III."" I"'III "'_( I) E\ E> OO~ bmO.,.......,..,.., 1'1...................... Improves customer relations by ill' allowing customers to receive 1Mot