Okaloosa County BOCC — September 2, 2014 — Okaloosa Strategic Plan 2014-2016 — reading text

machine located at the Baker Block Museum. To focus on Spaces we will: Repurpose existing space for new uses Create and enrich dedicated areas for teens, children and community meetings Provide community spaces for interaction, discussion groups, networking, job interviews and exhibits Co-locate some library services in community spaces; maintain the “Library Spot” lending kiosk in Baker and explore additional locations 10 SERVICE Our libraries will be welcoming spaces with exceptional customer service delivered by well-trained staff. We will follow the lead of the customer as we review space, technology needs and collection development. Mary Esther Library staff complete a teamwork exercise during continuing education day. To focus on Service we will: Dedicate an annual continuing education day for Cooperative-wide training and motivational activities Give staff a variety of individual educational opportunities throughout the year Hold staff accountable for understanding and equitably applying service policies Provide training for managers in leading staff for peak performance Solicit customer feedback and use it to improve the way we do business Incorporate ideas from those who don’t use libraries into our planning processes 11 AWARENESS We will explore new and creative ways of marketing to increase visibility of the Cooperative and awareness of our many programs and services. Our goal is for every Okaloosa County citizen to know about – and use – the essential quality of life resources we provide. OCPLC photo booth at Scout-o-rama festival engages youngsters in popular book jacket art. To focus on Awareness we will: Participate in community meetings and share expertise Educate local government agencies about resources and programs that may benefit them, their staff and clients Reach out to the military community as their libraries are downsized Develop “traveling” library displays for special events Target the market of active working adults as an underserved user group Focus marketing to update community perception of what libraries do; communicate value of essential resources for work, education and lifestyle 12  Service Locations and Hours All member libraries are closed on Sundays and federal holidays Robert L. F. Sikes (Crestview) Public Library Monday-Tuesday 10-8 1445 Commerce Drive, Crestview 32539 Wednesday-Thursday 10-6 (850) 682-4432 Friday 8:30-4:30 Director: Jean Lewis Saturday 10-4 Destin Library Monday 9-5 150 Sibert Avenue, Destin 32541 Wednesday 1-5 (850) 837-8572 Tuesday & Thursday 9-8 Director: Jurate Burns Friday 9-6, Saturday 9-1 Fort Walton Beach Library Monday 10-8 185 Miracle Strip Pkwy SE, Ft Walton Beach 32548 Tuesday-Thursday 9-6 (850) 833-9590 Friday 10-5 Director: Patricia Gould Saturday 10-4 Mary Esther Public Library Monday-Thursday 9-6 100 W. Hollywood Boulevard, Mary Esther 32569 Friday-Saturday 9-5 (850) 243-5731 Director: Sheila Ortyl Niceville Public Library Monday closed 206 N. Partin Drive, Niceville 32578 Tuesday & Thursday 9-8 (850) 279-4863 ext. 1500 Wednesday & Friday 9-6 Director: Sheila Bishop Saturday 9-2 Valparaiso Community Library Monday 9-7 459 Valparaiso Parkway, Valparaiso 32580 Tuesday-Thursday 9-6 (850) 729-5406 Friday 9-5 Director: David Weatherford Saturday closed OCPLC Administrative Office 206 N. Partin Drive, Niceville 32578 (850) 609-5102 Coordinator: Vicky Stever Library Spot kiosk at the Baker Block Museum Available 24/7 1307 Georgia Avenue, Baker 32531 13