Okaloosa County BOCC — October 15, 2013 — Airport Skycap and Wheelchair Services_Internal Coord Sheet_Recommendation of Award and Bid Tabs_Contract — reading text

CONTRACT & LEASE INTERNAL COORDINATION SHEET 5 Contract/Lease Number: Tracking Number: 62273 Contractor/Lessee Name: __ 7#A Grant Funded: YES NO.--"| Purpose: Sk yCap Servies Date/Term: _tfaofe fact ev 2, / yr. Cental 1, [GREATER THAN $50,000 Amount: ZA 2. [1] GREATER THAN $25,000 Department: Lax Spard nett 30 $25,000 OR LESS Dept, Monifor Narne: D. Vellint L2-hg | Pocument has been reviewed cind includes any atachmenis or exhibits. Purchasing Review Pr es oD ents are Gye (LL Date: oy CH, x Pure — Director or fle ignee Risk Management Review Appr WIA Date: LAB. | Risk Manager 6 or designee County Altorney Review Appyo elas kitten: . Date: vA ad (2 _! Cobnty Atiorney Following Okaloosa County approvat Contracts & Grants Document has been received: Dofe: Contracts & Grants Manager Okaloosa County Airports State of Florida September 5, 2013 Richard L, Brannon Purchasing Director Okaloosa County Purchasing Department 602-C North Pearl Street Crestview, FL 32536 Reference: Tabulation of Bids and Recommendation of Award Skycap and Wheelchair Services Northwest Florida Regional Airport Dear Mr. Brannon: Per State and Okaloosa County procurement requirements, on Thursday, July 25, 2013 at 3:00 p.m. local time, bids were received at the Okaloosa County office at 302 North Wilson Street in Crestview for the Skycap and Wheelchair Services for the Northwest Florida Regional Airport (VPS). Bids were received from two bidders with Crowne Aviation Services, LLC, as the lowest responsive bidder meeting specifications with the lowest hourly rates inclusive of all overhead, management fees as well as profit. A tabulation of the bids is enclosed herein as an Attachment for your reference. Based on our review of the submittals by the two bidders, Crowne Aviation Services, LLC, appears to be a responsible company with the lowest Total Bid Amount. They have demonstrated proficiency with this type of work by providing wheelchair services at VPS in 2011 and already understand the service requirements and the overall operation as it relates to skycap and wheelchair operations at VPS. We have reviewed the scope of work with Crowne Aviation Services, LLC. and have confirmed their understanding of the project and believe that the bid amount submitted for this service is reasonable for the proposed work, The estimated annual cost for this service is $649,046.65. The term for the service will be for three years with an option to renew for two additional l-year periods. Notwithstanding the County’s final review of the complete bid documents, verification of DBE efforts, and legal review of bid forms, we recommend award of the Skycap and Wheelchair Services to Crowne Aviation Services, LLC. at their bid amount rates listed above. Should you have any questions or require additional information, please do not hesitate to contact us at your convenience. Sincerely, 1701 State Read 85 N Bgllo Air Force Base, Florida 32642-1413 (850) 651-7180 FAX: (950) 851-7164 BID | AP 34-13 BID TABULATION SHEET BID ITEM: SKYCAP & WHEELCHAIR SERVICES FOR NORTHWEST FLORIDA REGIONAL AIRPORT BID DUE DATE: JULY 25, 2023 AT 3:00 P.M. HOURLY RATES: SRYCAP/PORTER WHEELCHAIR SECURITY ESCORT "] SCYCAP/PORTER SERVICES SERVICES SECURITY ESCORT SERVICES BIDDER SERVICES {OVERTIME/HOLIDAY) | WHEELCHAIR SERVICES | (OVERTIME/HOLIDAY) SERVICES {OVERTIME/HOLIDAY) Crowne Aviation Services, LLC, $10.57 $15.86 $13.59 $20.39 $43.59 $20.39 PrimeFlight Aviation Services $14.96 $24,44 $14.96 $0.00 $14.96 $21.44 Crowne Aviation Services, LLC July 24, 2013 The Board of County Commissioners Okaloosa County RE: RFB #: AP 34-13 Dear Board Members: Crowne Aviation Services, LLC is pleased to submit the enclosed bid for Skycap and Wheelchair Services for the Northwest Florida Regional Airport. We will comply and agree to the terms and specifications as stated in the bid packet. Crowne was the wheelchair services provider at VPS for Vision Airlines in the summer of 2011 and we understand the service requirements and the overall operation as it relates to skycap and wheelchair operations at the Northwest Florida Regional Airport. Crowne Aviation Services, LLC was formed in 2008 at the request of the owner of PSM who was at that time providing wheelchair and skycap services in Atlanta and was retiring for health reasons. He came to us to take over his business due to the fact that our management had been involved in the aviation industry since 1988 and had experience in 58 US airports and 33 airports in Europe. We worked with his airline clients and completed a seamless transition of services in February of 2009. Crowne’s core business is to provide “passenger support services” to the aviation industry at domestic locations and our growth and customer satisfaction in the largest volume airport, Atlanta, has been possible because of the excellent reviews and lack of customer service issues that we provide to our clients. Our training is “hands on” and we retrain and update our employees on a regular basis. It is our policy to have an onsite manager who is available to interact and respond to our clients in a timely manner and to have a minimum of a once a month visit from upper management to insure that we are performing above expectations. We have an excellent data collection and storage system that allows us to record and retain data on wheelchair requests that we fill. Our communications are performed on our android and push to talk systems and we have real time tracking of our employees to insure maximum efficiencies. We look forward to presenting our Company and our technology to you in the near future. Sincerely, Sally A. Leonard CEO 1900 Century Place, Suite 100 Atlanta, GA 30345 Telephone 404-389-0460 Fax 404-389-0255 Crowne Aviation Services, LLC July 24, 2013 The Board of County Commissioners Okaloosa County Dear Board Members: Please be advised that as the 100% owner of Crowne Aviation Services, LLC, I have been self-certified as a Woman Owned Business Enterprise with the following airlines: and has an active file with each in their business diversity departments: Delta Airlines United Airlines Southwest Airlines US. Airways Spirit Airlines DAL Global Services Tam also registered with the SBA as a small woman owned business. Sincerely, hilt howd, Sally A. Leonard 1900 Century Place, Suite 100 Atlanta, GA 30345 Telephone 404-389-0460 Fax 404°389-0255 SKYCAP & WHEELCHAIR SERVICES FOR NORTHWEST FLORIDA REGIONAL AIRPORT RFB #: AP 34-13 BIDS DUE: JULY 25, 2013 @ 3:00 P.M. a, — — ee Last Revised — 06/24/2013 Page 0 NOTICE TO BIDDERS Notice is hereby given that the Board of County Commissioners of Okaloosa County, FL, will accept sealed bids until 3:00 p.m. (local time) July 25, 2013, for Skycap & Wheelchair Services for Northwest Florida Regional Airport. Pursuant to copies of bid provisions, bid forms, and specifications may be obtained from the Okaloosa County Purchasing Department, 602-C North Pearl Street, Crestview, FL 32536; 850-689-5960 or they may be downloaded from our website at www.co.okaloosa.fi.us (Departments, Purchasing, Vendor Registration & Opportunities). At 3:00 p.m. (local time), July 25, 2013, the bids will be opened and read aloud. All bids must be in sealed envelopes reflecting on the outside thereof the bidder's name and "Bid on Skycap & Wheelchair Services for Northwest Florida Regional Airport fo be opened at 3:00 p.m., July 25, 2013'. The Board of County Commissioners will consider al! bids properly submitted at its scheduled Bid Opening in the Conference & Training Room #305 located at 302 N. Wilson St, Cresiview, FL 32536. Bids may be submitted in the Conference & Training Room #305, prior to Bid Opening or delivered to the Clerk of Circuit Court, 302 N. Wilson St., #203, Crestview, FL 32536. There is no obligation on the part of the County to award the bid to the lowest bidder, and the County reserves the right to award the bid to the bidder submitting a responsive bid with a resulting negotiated agreement which is most advantageous and in the best interest of Okaloosa County, and to waive any irregularity or technicality in bids received. Okaloosa County shall be the sole judge of the bid and the resulting negotiating agreement that is in its best interest and its decision shall be final. Any bidder failing to mark outside of envelope as set forth herein may not be entitled to have their bid considered. All bids should be adaressed as follows: Clerk of Circuit Court Attn: Gary Stanford Newman C. Brackin Bidg. 302 N. Wilson St. #203 Crestview FL 32536 Richard L Brannon Date Purchasing Director BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY Don Amunds Chairman i OO iT =e Last Revised - 06/24/2013 . Page 1 REQUEST FOR BID TO PROVIDE SKYCAP & WHEELCHAIR SERVICES INTENT: Northwest Florida Regional Airport is seeking bids to perform Skycap & Wheelchair Services as follows: SECTION 1 - SCOPE OF SERVICES a. Baggage Services - Greet departing passengers at the terminal curb fo determine if they wish assistance with their baggage. in the event the passenger desires assistance, load luggage on the appropriate card and transport it from the curb to the appropriate airlines ticket counter for processing. No curbside “check-in” services are provided. Wheelchair Services — When nofified by passengers or airlines, assist passengers who require transport to and from the curb to their airline ticket counter or gate. Those submitting bics are encouraged to explore methods to leverage the personnel to be able to provide the most “wheel chair’ and escort services while minimizing the impact on Baggage Services. SECTION 2 - TERM - The term for these services will be for 3 years with an option to renew for (2) additional 1-year periods. SECTION 3 - CONDUCT ih 2, Personal actions should reflect favorably on both the airport and company. Personnel will remain alert at all times while on shift. Personnel will not carry on unnecessary conversations nor solicit for any services or products. Personne! shall not loiter in the public areas. Personnel will not smoke, eat or drink in public view except in designated areas. Personnel will not use threatening, abusive, or insulting language or behave in a disrespectful manner with anyone while on the premises. Personnel will not accept incentives from anyone or recommend one airport services provider over another. SECTION 4 — RESPONSIBILITIES 1. Report immediately all violations of rules, safety concerns, security breaches, injuries, accidents or unusual occurrences to Airoort Operations. Last Revised - 06/24/2013 Page 2 2, Equipment and podium to be located and stored. 3. Keep work areas free of litter and any potential safety hazards. 4, Know the location of the various airport and tenant locations and basic information. 5. Personne! will be alert to theft attempts and report any suspicious persons or activities to Airport Operations immediately. 6. Personnel will report any unattended baggage, boxes, etc. to Airport Operations immediately. SECTION 5 ~ SAFETY 1, Extreme caution will be exercised when opening and closing vehicle doors/Irunks to avoid injuries and damage to property. 2. Baggage and equipment will not be placed such as to present a tripping hazard or obstacle to vehicle traffic. 3. Personnel are to use only established crosswalks — luggage will not be transported as io block or interfere with airport roadways or pedestrian traffic. 4, Report all emergencies such as fire, traffic accidents, injuries and illness and any altercations to Airport Operations immediately. All employees covered under this contract shall have the background checks necessary to secure the appropriate airport security badge. See Exhibit C. The contractor is responsible for the expenses associated with obtaining employee badges including costs for replacement badges/lost badges as necessary. SECTION 6