Okaloosa County BOCC — March 18, 2013 — reading text

Add a blade chassis with expansion capabilities c) Detail Exchange migration plan, includes email extension of Okaloosafl.com d) Replace backup tape library with disk storage device Goal 3 Support the County mission through Web Based solutions for all County operations Objective To ensure all domains purchased for county needs are owned and managed by BCC Action/Strategies a) Inventory BCC Domains b) Inventory/evaluate DNS c) Consider hosting and supporting multiple domains d) Manage reconstruction of Okaloosafl.com 42 Packet Pg. 329  8.1.b Goal 4 Reduce end of life server and PC hardware expense Objective To reduce servers 30% and replace aging PC’s Action/Strategies a) Continue to move servers to VMware environment b) Move data stores and applications for small departments to consolidated solution Attachment: 2013-2014 Strategic Plan (1428 : Approval of FY 2014 Strategic Plan and Commissioner Priorities) c) Extend the VM solution to a second configuration d) Explore PC desktop virtualization or thin clients where applicable Goal 5 Maintain, replace and add new users and devices to the VOIP system. Evaluate expansion with municipalities. Objective To upgrade existing software and migrate Centrex users to VOIP Action/Strategies a) Plan for new locations b) Develop VLAN design c) Coordinate with Sheriff to ensure efficiency d) Analyze email /voice mail mergence e) Designate Centrex elimination/evaluate SIP Trunk Goal 6 Increase the availability of on-demand geospatial data and support for departments and citizens Objective To increase the performance and functionality of GIS centric web applications Action/Strategies a) Develop and implement GIS centric applications using a common development environment and standardize on the ArcGIS Server platform b) Review current departmental and other county agency address functions and provide strategies for enterprise level improvement. c) Integrate more effectively with 9-1-1 operations and databases. d) Define, design and deliver effective back end database solutions to support critical departmental applications. 43 Packet Pg. 330  8.1.b Goal 7 Maintain Sunshine One Utility locates for the Okaloosa Fiber Optic System Objective To maintain Sunshine One locates Action/Strategies a) Facilitate coordination with Traffic Engineering b) Develop consolidated Sunshine One plan c) Implement Attachment: 2013-2014 Strategic Plan (1428 : Approval of FY 2014 Strategic Plan and Commissioner Priorities) Goal 8 Increase government utilization of the fiber optic network Objective To engage Okaloosa School board and Eglin Air Force base in order to form cost saving partnerships. Action/Strategies a) Meet with Commissioners to discuss Pro/Cons b) Meet with School Board to discuss conceptual design c) Meet with 96 Test Wing to promote diverse opportunities d) Design Implement plan for Shalimar and old Hospital move e)Consider SLA for support of PSAP network migration f)Implement PSAP migration Goal 9 Maintain audio/video equipment for BCC Objective To maintain cameras and web cast equipment for support of county viewers and BCC meetings. Maintain, train users for Minute-Trac Action/Strategies a) Verify audio visual equipment is operational prior to BCC meetings b) Coordinate necessary repairs with vendor C) Support the TDD Goal 10 Support mobile devices and wireless networking Objective To maintain standardized mobile device technology Action/Strategies a) Coordinate with all user departments b) Redefine mobile device usage policy c) Manage mobile devices and wireless networking to provide employee and citizen access to Web based solutions d) Wireless for Water and Sewer Administration 1st and 3rd floors e) Wireless for Crestview Courthouse & Brackin Bldg, 3rd floor. 44 Packet Pg. 331  8.1.b LIBRARY COOPERATIVE Attachment: 2013-2014 Strategic Plan (1428 : Approval of FY 2014 Strategic Plan and Commissioner Priorities) MISSION STATEMENT The Okaloosa County Public Library Cooperative (OCPLC) provides free and easy access to information, ideas, books and technology that enriches, educates and empowers the residents of Okaloosa County. VISION STATEMENT The Okaloosa County Public Library Cooperative will foster the spirit of exploration, the joy of reading, and the pursuit of knowledge for all ages and cultures starting with the very young. It will offer individual enlightenment in every aspect of information and technology in an environment that provides challenge, collaboration, entertainment and welcome for all through proactive service that exceeds customer expectations. OPERATIONS PHILOSOPHY The Okaloosa County Public Library Cooperative values free public access to information resources collected to satisfy all segments of our service area, provided through exceptionally personal and innovative public service. We recognize and respect diversity of cultures, thinking, literacy, learning styles, age, background and talents. We recognize the value of rapidly changing technological, economic, political and social environments and strive to incorporate them as much as possible and appropriate into our library culture and operations. 45 Packet Pg. 332  8.1.b GOALS, OBJECTIVES & STRATEGIES Goal 1 Effectively deliver technology-based information and services Objective 1 To maintain critical technology infrastructure to ensure uninterrupted operations Attachment: 2013-2014 Strategic Plan (1428 : Approval of FY 2014 Strategic Plan and Commissioner Priorities) Action/Strategies a) Replace out-of-warranty server b) Ensure adequate knowledge of library system support personnel through training at vendor conference c) Upgrade software applications to current versions d) Renew software licenses and maintenance agreements Objective 2 To educate customers in finding and utilizing online resources Action/Strategies a) Libraries will offer free computer training for patrons through a variety of group classes, individual tutoring, or spontaneous one- on-one instruction b) Market technology-based services through a variety of media outlets to reach a wide audience Objective 3 To increase number of e-books available to customers Action/Strategies a) Seek grants, donations and sponsorships to raise funds for increased purchases b) Libraries contribute maximum number of free titles to Open Library project c) Investigate alternative e-book providers and service delivery methods d) Reduce expenditures on physical materials to free up funds for e-book purchases Objective 4 To extend library service to upper-north county residents Action/Strategies a) Maintain self-service kiosk at Baker; pay annual service contract fees b) Purchase new books and videos to meet kiosk customer needs c) Target promotional campaign on use of online information resources and e-book service to residents in Baker and Laurel Hill areas d) Conduct needs assessment in Laurel Hill to determine feasibility of self-service kiosk for the community 46 Packet Pg. 333  8.1.b Goal 2 Sustain current level of public services Objective 1 To provide 292 (combined total) hours per week of customer operations in library facilities Action/Strategies a) Advocate for stable and/or increased funding at county and municipal levels b) Automate processes where possible to free staff for public service duties Attachment: 2013-2014 Strategic Plan (1428 : Approval of FY 2014 Strategic Plan and Commissioner Priorities) c) Maximize use of staff time by seeking process efficiencies in routine tasks Objective 2 To deliver customer materials in a timely manner to all library locations. Action/Strategies a) Participate in Florida Navigator interlibrary loan project to allow customer-initiated automated requesting. b) Continue to provide twice-weekly statewide courier delivery for interlibrary loan through Tampa Bay Library Consortium’s Distance Library Learning Initiative (DLLI) service. c) Maintain courier service contract with Okaloosa Public Schools to provide 2-3 deliveries per week (during school terms) between library locations. 47 Packet Pg. 334  8.1.b PUBLIC SAFETY MISSION STATEMENT The Department of Public Safety protects the health, safety, and welfare Attachment: 2013-2014 Strategic Plan (1428 : Approval of FY 2014 Strategic Plan and Commissioner Priorities) of our community by providing: Emergency Medical Service response and transportation of the sick and injured; Emergency Management preparedness, mitigation, response, and recovery activities; operation of the county’s 911 system; dispatching for Fire and EMS; and Beach Safety and water rescue activities. VISION STATEMENT Over the next five years the department of Public Safety will face increased demands for service, funding, space, consolidation, and information challenges. The Department will continue to meet these challenges by embracing new technologies, exploring funding sources, consolidation strategies and cross utilization of personnel to achieve optimum effectiveness and efficiency. OPERATIONS PHILOSOPHY We believe in being helpful, reliable, open, honest, accessible, responsive and well informed. We will solve problems and will pay attention to cost- effectiveness and fiscal responsibility. We have respect for and appreciation of the public and are dedicated to providing the highest quality services for all who live in and visit our community.