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BOARD OF COUNTY COMMISSIONERS
AGENDA REQUEST
DATE: May 20, 2014
TO: Honorable Chairman and Members of the Board
FROM: Dino J. Villani
SUBJECT: Purchase Emergency Police Dispatch Protocol System
DEPARTMENT: Public Safety
BCC DISTRICT: All
STATEMENT OF ISSUE: To purchase and implement Emergency Police Dispatch call taking
protocol system for the Okaloosa County Sheriff’s Office 911 operation.
BACKGROUND: Currently, the County Warning Point utilizes the Emergency Medical and
Emergency Fire Dispatch protocol systems from Priority Dispatch, Corp., for emergency and
non emergency call taking. The protocol system was created to effectively deliver the best
possible level of public care while protecting dispatchers and their centers from liability.
The Police Priority Dispatch protocol system is designed to improve the speed and accuracy of
the caller interrogation process. The protocols cover most if not all of the possible scenarios
encountered in law enforcement call centers and provide a measurable and equalized standard of
law enforcement practice for the public for each call taken. The project includes software,
backup flip card chart sets, project implementation and course certification for the Sheriff’s
Office communications center employees.
The protocol system will allow the Sheriff’s Office to process emergency and non emergency
calls in a standardized process, providing better customer service and life safety instructions.
The cost for the project is $112,656.00. The project would be paid with $60,000 of FY14
budgeted 911 funds and $52,656 of reserve 911 funds.
OPTIONS: Approve/Disapprove.
RECOMMENDATION: Approve the purchase and implementation of the Emergency Police
Dispatch protocol system.
RECOMMENDED BY:
APPROVED BY:
Ernie Padgett, County Administrator