Okaloosa County BOCC — March 3, 2015 — SELECTRON CONTRACT

= Selectron TECHNOLOGIES, INC. PremierPro Support and Maintenance Agreement This Support and Maintenance Agreement (this “Agreement”) is entered into upon commencement of the Service Date between Selectron Technologies, Inc. (“Company”) and Okaloosa County, Florida (“Customer”). For the fees specified below, Company will provide to Customer support and maintenance for the Products, as outlined below and as set forth in Exhibit A, for the term of the Agreement. 1. Term: a) The Term of this Agreement shall commence upon the issuance of the Second Invoice {as that term is defined in the Professional Services Agreement, Exhibit A) of the Company product(s) to which this Agreement relates (the "Products"), and shall end on the last day of the twelfth month. A list of the Products is attached as Exhibit A. b) If this Agreement is entered into after the commencement of the Service Date or subsequent support periods, the Customer will be charged for the entire Term beginning on the Service Date. 2. Renewal: a) The Term of this Agreement will automatically renew for successive terms of one year each unless either party gives written notice of non-renewal prior to thirty (30) days before the end of the then-current term. b} The Customer shall maintain contintious coverage of its support contracts in order to be eligible for telephone support, and other services provided hereunder. If this Agreement is not renewed and the Customer later decides to reinstate support services, the Customer must pay all fees that would otherwise have been paid had this Agreement been renewed without interruption. c) The Customer may request concurrent expiration dates for support agreements purchased at different times of the year. The Customer must work directly with Company to adjust (prorate) their support coverage so the terms of all such agreements expire concurrently. 3. Termination: This Agreement may be terminated by either party upon ninety {90) days written notice to the other party. Upon termination by Company without cause or by Customer for material breach, Company will refund any fees paid for months subsequent to termination. 4. Fees: The Customer shall prepay Company an annual fee for the support services as set forth in Exhibit A. Revised 1/07 5. Support Services: Company shall provide customer support for technical problems that occur when using the Products., This Agreement does not include support of the following items: a) Altered or modified Software not performed by Company. b) Errors caused by the Customer’s negligence, or other causes beyond Company’s reasonable control. c} Version Upgrades of Host or backend database software. d) Direct support for the required Application Program Interface either purchased or procured as part of the integrated solution. e) Enhancements, replacements, or modifications to current versions performed at the Customer’s request and not intended to resolve a product failure, f) Services, support, and configuration of passive fail- over server (unless expressly purchased and listed in Exhibit A). These professional services may be provided based on current published rates for Time and Material or fixed bid quote, Customers with Support Agreements in which all fees are current receive preferred rates for both standard and after hours professional services. Company will directly handte the Customer issues outlined in the following levels of support. 6. Support and Maintenance: The fee for PremierPro Support includes: a. Telephone Support for general use questions during normal business hours (6:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday). Use of Company’s Toll Free Number On-Line technical diagnostic support Software correction upgrades 1 business day relief goal 24 Hours, 7 days per week, 365 days per year support for emergency (system down or inoperable) calls g. Development work necessary to support standard updates to your Host database (i.e. land management