Okaloosa County BOCC — May 4, 2013 — C12-1962-COR — reading text

eating the food for which the County is paying. Sample Tray The first tray off the line, at each meal, is wrapped in plastic food wrap and placed in the freezer for a minimum of 72 hours. Each tray is marked with the date, day and meal information. If any inmate complains of digestive problems related to food service, all trays from the appropriate time period are sent to the Health Department for testing. This procedure greatly reduces inmate litigation. 100 i~ ‘4 ADE tay, fe Management, Inc. FOOD SERVICE EVALUATION ABL Management's evaluation of our Food Service Programs is completed by our District Managers and our Quality Control Directors when they conduct on-site quality control checks and Quality Control System Audits at each facility on a regularly scheduled basis. Our clients evaluate our Food Service Programs with the Food Service Report that is sent every quarter to the assigned liaison at each facility. The report is returned directly to the Chairman of ABL Management, Inc., Mr. John D. Appleton. Also, we request that the Food Service Director be invited to attend the Department's Managers Meeting and the Classification Meeting. For evaluation of the Food Service Program by the inmates, this is obtained by feedback from the Jail Staff at the Manager's Meeting and the Classification Meeting. Also, we have a "Sample Meal Quality Assessment Form" that could be implemented by the Jail Administration. 101 SAMPLE MEAL QUALITY ASSESSMENT FORM We would like to hear any of your suggestions/comments you may have regarding our Food Service Operation. Please answer all questions as truthfully as possible. Please be specific. 1. How is our service? EXCELLENT VERY GOOD GOOD POOR COMMENT: 2. Quantity and quality of food being served? EXCELLENT VERY GOOD GOOD POOR COMMENT: 3. What is your personal preference of food you would like to see? COMMENT: 4. What is your least desirable food? COMMENT: 5. What food would you like to see more of and less of? COMMENT: 6. What items if any come up short on your tray? COMMENT: 7. Is food being served Hot / Cold when applicable? COMMENT: 8. Are meals being served on time and trays picked up in a timely manner? COMMENT: 9. Taste and appearance of food being served? EXCELLENT VERY GOOD GOOD POOR COMMENT: 102 |] SAMPLE MEAL QUALITY ASSESSMENT FORM (Continued) 10. Are your trays/cups clean at each meal? COMMENT: 11. How does your beverage taste and what would you like to see more of / less of? COMMENT: 12. | What meal do you enjoy most of all? Breakfast Lunch Dinner Please indicate below any other suggestions you might have that would help us to better serve you. Please be specific. From the office of the Food Service Director, Thank you. 103 The report is returned directly to the Chairman, President and CEO of ABL Management, Inc., Mr. John D. Appleton and is his way of assuring client satisfaction. i> The following Food Service Report is sent every quarter by the Poni ABL Management, Inc. Corporate Office to the assigned liaison. i ee Management, A ™ FOOD SERVICE REPORT PRESIDENT LISTENS To: Facility: Date: PRODUCT QUALITY = Exceeds Expectations Meets Expectations Needs Improvement” MENU SELECTION Exceeds Expectations Meets Expectations Needs Improvement* SERVICE Exceeds Expectations Meets Expectations Needs Improvement* SANITATION Exceeds Expectations Meets Expectations Needs Improvement* EMPLOYEE COOPERATION Exceeds Expectations Meets Expectations Needs Improvement* *COMMENTS ARE APPRECIATED. Signature: Date: Thank You! Please return to: John D. Appleton, Chairman, President and CEO @ ABL Management, Inc. P.O. Box 40486 Baton Rouge, LA 70835-0486 104 Abi i> fa Management, a ™ EQUIPMENT ABL Management, Inc. understands that the Okaloosa will furnish to ABL Management, Inc. the existing inventory of equipment in the Jail Kitchens for use by ABL Management, Inc. during the term of the Agreement. All such equipment shall remain the property of the Okaloosa. ABL Management, Inc. and the Facility Director shall jointly conduct an initial inventory of the equipment provided by the Facility Director assessing both the quantity and condition of such equipment, as well as any serial and/or model numbers. Unless otherwise, expressly note, it shall be presumed that ABL Management, Inc. accepts the equipment as initially inventoried, as in good working order and sufficient for the purpose of performing this Agreement. At the end of the contract term or upon termination, ABL Management, Inc. shall return all equipment in good condition, normal wear and tear expected. ABL Management, Inc. and the Facility Director shall jointly conduct a _ closing inventory, documenting additions and deletions from the initial inventory and condition of the equipment. Any equipment purchased by ABL Management, Inc. outside the scope of this Agreement for use at the Okaloosa Correctional Facility must have the prior, written approval of the Facility Director. Any such equipment shall remain the property of ABL Management, Inc. when purchased by ABL Management, Inc. Okaloosa shall be responsible for the replacement of all capital equipment. On a quarterly basis, ABL Management, Inc. shall report to the Facility Director on the status and condition of the equipment. Such report shall state with specificity, ABL Management, Inc.'s recommendations for equipment additions and/or replacement. ABL Management, Inc. shall use its contractor’s recommendations for procurement. Okaloosa and Facility Director shall make the final determination for purchase of any and all equipment. 105 i> 4A f alee cr ; Management, ‘ez SMALLWARES AND SUPPLIES ABL Management, Inc. shall maintain an adequate supply of trays and smallware for the efficient operation of the Okaloosa Correctional Facility at ABL Management, Inc.'s expense. The Facility Administrator shall approve smallware purchases for Okaloosa. Replacement smallwares and trays shall be at the expense of ABL Management, Inc. ABL Management, Inc. will be the owner and shall provide all supplies, disposable spoons (when required for isolation or security trays), all paper products, i.e., hats, aprons, plastic wrap, bags, chemicals and all food and beverage items and food inventories used for this Agreement. 106 i~ AD i> ie Management, Inc. EQUIPMENT CARE AND MAINTENANCE With our many years, experience in correctional and institutional food service, ABL Management, Inc. recognizes the critical need for a preventive maintenance program for equipment. All of our staff is thoroughly trained in the use of the equipment they will be operating. Also, preventive maintenance is included in our on- going In-Service training and our Operational Manual. 107 P ABL Management, Inc. operates our Food Service Programs to RP Bw maximize cost savings. In an effort to increase the cost savings for J ) Management, Inc. | CONSERVATION > COST SAVINGS > Okaloosa County and ABL Management, Inc., we will train our Food Service Personnel in energy conservation. Examples of this training and our commitment to Energy Conservation are: Following the Energy Star Program Guidelines. Properly training employees to bring minor repairs to the Food Service Director's attention before they become major repairs. Refrain from turning all the equipment on when they first walk in the door. This should be done on an as needed basis. Turning equipment off when not in use. Checking circuit breakers on equipment before requesting the Maintenance Department We also found that a savings to our clients goes hand in hand with savings to ABL Management, Inc. Example: By turning the temperature down on deep fryers during slow periods saves electricity and prolongs the life of cooking oils. 108 f ‘ — Management, a ™ SANITATION ABL Management, Inc. will be responsible for cleaning and housekeeping in the food preparation, kitchens and inmate/officer break rooms, washroom and service and storage areas and will keep such areas in a clean and sanitary condition and in conformity with all applicable federal, state and local regulations and requirements. ABL Management, Inc. agrees to submit to inspection by the Facility Director and by the County, State Health Department or other similar County, State or Federal agencies upon the request of the Facility Director. ABL Management, Inc. will be responsibie for proper removal of trash and garbage from the facilities to receptacles located adjacent to the kitchen; this may include utilization and installation of paper recycling apparatus. ABL Management, Inc.'s Food Service Director shall participate in periodic facility inspections with the Facility Director or his/her designee. ABL Management, Inc. will establish hazardous chemical logs and comply with all hazardous substances/chemicals. ABL Management, Inc. shall require all supervisory employees on all shifts to have Federal, State or County Food Service Sanitation Certification when required by any such agency. ABL Management, Inc. will not dispose of grease in drains. Grease will be disposed of in accordance with local health codes and an independent hauler, at ABL Management, Inc.’s expense, shall accomplish the collection and removal of grease. SANITATION STANDARDS ABL Management, Inc. ensures that Sanitation Standards are maintained by our Sanitation Procedures and our Daily and Weekly Food Service Sanitation Inspection Check Lists. An on-site inspection is done two (2) times a day by food service staff, followed by an inspection by the Food Service Director. The Daily and Weekly Inspection Check Sheets are posted and there is a daily follow-up. PROCEDURES FOR PROVIDING SAFE, SANITARY AND SECURE, FOOD SERVICE MANAGEMENT ABL Management's "Procedures for Providing Safe, Sanitary and Secure Food Service Management" are included in and incorporated into, our Quality Assurance Program, Employee Training Program and In-Service Training for Food Service Employees, Food Service Security and Safety Program. All of the above are included in this proposal. In addition, we have included a copy of our Weekly Food Service Sanitation Inspection Form, which is utilized by our Food Service Director at each unit where we provide the food service program. 109 ABL Management, Inc. WEEKLY FOOD SERVICE SANITATION INSPECTION INSPECTED BY: DATE: NEEDS IMMEDIATE ATTENTION UNSATISFACTORY SATISFACTORY ABOVE SATISFACTORY EXCELLENT COMMENTS EXTERIOR Entrances 1. Front Door 2. Rear Doors and Windows 3. Walkways . Maintenance 1. Paint 2. Windows 3. Walls 4. Roof Interior Dishwasher Room Floors Ceiling Dishwasher & Equipment Odor Vermin Control yop po jm fo Lighting . Serving Line Steam Tables Beverage Aisle Tray Rack Silverware Dispenser Ceiling Grill & Exhaust Fans Vents SIN JO 1 PA [O@ [h I= Vermin Control Kitchen Area Floors Tables Walls Ceiling Odor Vermin Control Grills SIN JO [Ee [OO [NM I= Ovens 9. Sinks 10. Ice Machine 11. Cooking Pots 12. Baking Area 110 ABL Management, Inc. WEEKLY FOOD SERVICE SANITATION INSPECTION INSPECTED BY: DATE: NEEDS ABOVE IMMEDIATE | UNSATISFACTORY | SATISFACTORY EXCELLENT | COMMENTS ATTENTION SATISFACTORY D. Rest Rooms 1. Odor Walls Ceiling Floors Fixtures Supplies NO Jo [A [oe pp Entrance Hallway 8. Vermin Control E, Break Area 1. Floors Walls Ceiling Benches Lighting m for [> joo jh Odor 7._ Odor Control F. Food Service Director's Office — Floors Walls Ceiling Windows Furniture > Jor |B [oo jr _ Neatness \s) G._Dry Storage Room Floors Walls Ceiling Odor pe fo | [= Vermin Control 6. Arrangement H, Freezer 1._ Entrance 2. Temperature 3. Floors 4. Ceiling |___5, Walls 6. Odor 7. Neatness 111 ABL Management, Inc. WEEKLY FOOD SERVICE SANITATION INSPECTION INSPECTED BY: DATE: NEEDS ABOVE IMMEDIATE | UNSATISFACTORY | SATISFACTORY | garigeactory | EXCELLENT | COMMENTS ATTENTION |,