Okaloosa County BOCC — May 4, 2013 — C12-1962-COR — reading text

sanitation with extensive experience in management and standards compliance. Recognized as a decisive team leader with excellent analytical, evaluating and writing skills with proven ability to work well with individuals at all levels. Strong inter-personnel and performance management skills. Experience: MGT of America, 2009 - Present Independent Contractor, Compliance Inspector Serve as a compliance inspector responsible for observing conditions of detention facilities housing Immigration and Customs Enforcement (ICE) detainees. Perform comprehensive analysis of operational effectiveness, efficiencies and adherences to ICE’s National Detention Standards. Duties include: interviewing staff and detainees, reviewing policy and procedures, and observing day-to-day operations. Responsible for compiling data and preparing detailed reports reflecting operational compliance in accordance with ICE requirements. Present written and oral findings to higher level management. The Nakamoto Group Inc., 2008 - 2009 Compliance Monitor Served as a compliance monitor on company’s contract with Immigration and Customs Enforcement (ICE). Monitored and assessed the day-to-day operations of detention facilities using ICE’s National Detention Standards. Conducted weekly briefings and prepared comprehensive reports detailing deficiencies noted with suggested corrective actions. Interacted with government officials and facility staff on a daily basis, providing assistance as a Subject Matter Expert. Federal Bureau of Prisons, 1984-2008 Washington, D.C., Central Office and various Federal Prisons National Food Service Program Coordinator Provided administrative and technical support for nation wide system of 106 federal prison food service operations. Assisted in the development and implementation of national policies, procedures and guidelines. Coordinated procurement, utilization and distribution of food service supplies to assist programs in feeding one hundred and sixty-five thousand inmates nation wide. interacted daily with corporate management, national and local suppliers as well as other government agencies in the development of business relationships. Coordinated development and implementation of national cost containment initiatives. Developed standardize specifications used in national menus. Administered distribution in excess of one hundred million pounds of food. Coordinated procurement of food items for cost savings in excess of 45 million dollars. Microsoft Office, Word, Excel and PowerPoint proficient. 34 Federal Bureau of Prisons, 1980-1984 Oxford, WI, El Reno, OK and Otisville, NY Food Service Supervisor and Assistant Food Service Administrator Education: University of Missouri, Columbia, Missouri Bachelor of Agriculture: Food Service and Lodging Management , 1972-1977 Honors: Outstanding Food Administrator of the Year Superior Program Review, Operational Audits and Performance Evaluations National Staff Training Center Associate Instructor 35 Dia ao ee Management, a | ~ DISTRICT MANAGER District Managers are responsible for visiting each facility in his/her region on a regularly scheduled basis and conducting an on-site quality check and review. During these visits, every facet of the operation is reviewed and checked. As ABL Management's Corporate Liaison, the District Manager will meet with the Facility Administrator (or his/her designee) to discuss the food service operation and review the program reports. The client's concerns will be discussed with the Food Service Directors. The District Manager will support the Food Service Director and have the authority to make decisions and initiate change. DUTIES AND RESPONSIBILITIES INCLUDE: > Ensuring each unit meets its budget. > Maintaining good client relations. > Ensuring our personnel's success and advancement and implementing a management development program at each unit. > Reviewing the Weekly Operating Report for each unit, identifying problem areas, planning corrective actions with Food Service Director and following up to make sure the corrective actions are taken. > Supervised, but unannounced, quarterly auditing each unit to ensure financial reporting is correct, inventory is secure and service practices are followed. > Meeting quarterly with all employees in each unit. > Conducting semi-annual reviews of Unit Directors. > Participating in inventory with Unit Directors on a regular basis. > Confirming that all Unit Directors are observing proper portion control procedures. > Supervising and coordinating new account start-up and installation. 36 RESUME OF QUALITY CONTROL SANDRA MCDOWELL EXPERIENCE: 1999-Present 1994-1999 1993-1994 1991-1993 1989-1991 Education: 1977-1978 1982-1984 1984-1986 ABL Management Inc.- Baton Rouge, LA Quality Control Audit the demands of the food service operation and displays a thorough knowledge of correctional food service techniques, and personnel policy and procedures. Perform duties such as accounts payable\ accounts receivable, interacting with client and suppliers to resolve any issues at accounts. Correctional Food Service Management - Phoenix, AZ Food Service Director Responsibilities included training and supervising civilian and inmate labor to provide the best possible food service; other responsibilities included overseeing all matters relating to payroll, employee work scheduling and providing safe food handling training to staff and inmate workers. ARAMARK - Philadelphia, PA Food Service Director ARA/Szabo Correctional Food Service - Dandridge TN Food Service Director Szabo Correctional Food Service - Littleton, CO Assistant Food Service Director Central Piedmont Community College Metropolitian Technical Community College-Culinary Arts University of Nebraska at Omaha 37 Abie f_ i . Management, Inc. QUALITY CONTROL The Quality Control position was created to provide a multi- facetted individual that would report directly to the District Manager or Vice President of ABL Management Inc. Expertise in food production, standard operation procedures, recipe development, training and communication skills are essential. This job requires extensive travel, stays in locations up to three weeks or more and flexibility in terms of hours, days off and working environments. The purpose of the Quality Control person is: Assessment, audit, training, development and implementation. This person provides an additional set of “eyes and ears” to corporate management and is required to evaluate District Manager/Food Service Manager relationships and their effectiveness in fulfilling contract compliance. During the course of each unit visit a District Manager/Quality Control check list will be filled out and a weekly activity report will be submitted to the corporate office and the District Manager over the unit, outlining each day’s activities and accomplishments in the assigned unit. Responsibilities include but are not limited to: 1. Training A. Teach unit managers paperwork to complete weekending requirements ordering, inventory, production, personnel processing, billing and budget. B. Teach Managers how to train supervisors and inmates with documentation. C. Instruct shift supervisors and cooks on how to follow the Standard Operating Procedures for preparation, pull, production, substitution procedures, serving and tray assessment of all menu items. D. Teach Managers and Supervisors how to process, prepare and document Therapeutic diets and snacks. E. Instruct Staff in proper storage and labeling of leftovers, goods received and pre-prep. F. Teach proper sanitation, cleaning and _ closing procedures. G. Instruct District Managers and Supervisors on the Safety Manual and process. 38 i~ ee Management, Inc. QUALITY CONTROL (Continued) 2. Assessment/audit A. B. O Complete a District Manager/Quality Control checklist upon arrival at the unit. Take a weekly inventory and extend the figures to determine accuracy of reported inventories from past weeks. Cost current menu, recommend changes if needed. Analyze high cost areas to determine the problem with recommended solution. Assess the effectiveness of the unit manager in relationship to understanding and ability for the unit for which he/she was assigned. Including, client skills and relationship, employee relationships, training received and understanding of the contract terms. 3. Development A. B. C. Establish par levels and order guides for products. Assist with the Emergency/Contingency plans and make certain they are functional and implemented. Assist in developing the facility SOP with the unit manager and District Manager. Review and assess working recipes recommend adjustments where necessary. Work with District Manager on unit openings and closings as needed. Perform any and all other tasks and assignments as required by ABL Corporate Management. 39 Ab i i~ aes Management, Inc. ABL STAFFING PLANS ABL will provide an experienced food service manager with correctional food service experience or the equivalent who will work in conjunction with the Facility Administrator and sufficient staff to provide an efficient food service operation. ABL Management, Inc. understands that the Food Service Director and all ABL Management, Inc. food service personnel will be required to undergo an extensive background investigation and drug test prior to service in the Okaloosa Correctional Facility. ABL Management, Inc. also understands that the Facility Administrator has the right to approve employment and/or deny access to the facility of any food service employees based on criminal record or breach of security policies and procedures. Procedure Background Check ABL Management, Inc. interviews prospective applicants for employment. For those who pass the interview process, their names and necessary information are submitted to the Okaloosa Correctional Facility for background checks and approval for hiring. Those individuals who pass the background check and are approved are then offered employment. ABL Management, Inc. understands that the contracting agency reserves the right to deny any ABL employee access to the facility who does not meet security clearances or obey established rules and regulations. Final selection of ABL employees shall be at the approval of the Okaloosa Correctional Facility Administrator or designee. If the Food Service Contract is awarded to ABL Management, Inc. we will interview and offer employment to the current food service employees who meet with the approval of the Facility Director and who are interested in working for ABL Management, Inc. Procedure Drug Testing ABL Management, Inc. has a mandatory pre-hire drug testing policy. Our policy includes procedures that include a requirement that employees cooperate in personal or facility searches when there is reason to believe drugs or alcohol are present, when their performance is impaired or when their behavior is erratic. Refusing to cooperate with these procedures may be cause for disciplinary action, including termination. 40 ee Management, 9 Inc. ABL STAFFING CHART ABE a } SAMPLE Schedule ABL Management, Inc. Lenoir County, NC HR! NAME SATURDAY | SUNDAY | MONDAY | TUESDAY |WEDNESDAY| THURSDAY | FRIDAY | TO Food Servie Director OFF OFF 7AM-5PM | 4AM-12:30PM] 4AM-12:30PM | 12PM-8PM | 12PM-8PM | 40 2 | AM Cook 4AM-12:30PM | 4AM-12:30PM | 4AM-12:30PM OFF OFF 4AM-12:30PM | 4AM-12:30PM | 40 3 | PM Cook 11:30 AM-8PM | 11:30 AM-8PM | 11:30 AM-8PM | 11:30 AM-8PM| 11:30 AM-8PM OFF OFF 4 Total Hours 12( Okaloosa County Employee per County Assigned Schedule A RESUME OF PROPOSED FOOD SERVICE DIRECTOR EXPERIENCE: (CONFIDENTIAL) 12/99 — Present ABL MANAGEMENT, INC., Baton Rouge, Louisiana 7/99 — 11/99 7/88 — 6/99 4/77 — 6/88 Food Service Director — Corrections Division Responsible for the administration of the Plan of Operation agreed upon by ABL Management, Inc.