Okaloosa County BOCC — July 29, 2014 — 3-6 Applications & Administration — reading text

BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: GENERAL GOVERNMENT DEPARTMENT/PROGRAM: INFORMATION SYSTEMS/APPLICATIONS & ADMINISTRATION PROGRAM DESCRIPTION: The mission of the Information Systems Department is to create and maintain an information infrastructure that emphasizes data sharing among departments and integrated County computing and network resources as a single enterprise. the Applications Division is the link between the business requirements and technology solutions for application system needs. REVENUE: Information Systems is funded within the General Fund. Supporting revenue of the General Fund are ad valorem taxes, state shared revenue, licenses, permits, charges for services, interest, other miscellaneous revenue and transfers from other funds. EXPENDITURES: Expenditures Budget FY12 FY13 FY14 FY15 Category Actual $ Actual $ Original $ Approved $ Personal Services 405,514 407,757 422,988 430,547 Operating Expenses 115,313 137,028 128,483 153,612 Capital Outlay 0 0 0 0 Other 0 0 0 0 Total 520,827 544,785 551,471 584,159 HISTORICAL STAFFING SUMMARY: Category FY12 FY13 FY14 FY15 Full-time 5 5 5 5 Part-Time 0 0 0 0 Relief 0 0 0 0 Total 5 5 5 5 MAJOR ACCOMPLISHMENTS LAST YEAR:  Iseries400/Users: Upgraded Datagate for Iseries/400 and converted all AVR Classic 4.0 Windows Applications to the new AVR 5.0 Classic and deployed to the necessary users. Also aided in the Software Install for County Users upgrading to Windows 7.  Risk Management: Added features to the ‘Risk/Manager’ Application, during run time, to programmatically create spreadsheets in the designs provided from Symetra to simplify balancing of monthly Insurance reports.   Facility Maintenance: In the beginning stages of the design and development of a Work Order System that interfaces with the existing Project Control System, using the Uniform Building Identification Module.  Converted the Sheriff’s Department over to our Mitel phone system. This conversion of over 180 phones and over 400 voicemail boxes will save the County around $35,000 per year. PROGRAM GOAL: The purpose of the Information Systems Department is to provide and maintain an organized, shared information infrastructure that enables the County to share data, services, and reduce duplication of effort. The management of technology and data in a coherent, organized County-wide effort is necessary to insure limited money, resources, and time are wisely allocated and efficiently utilized to provide effective, efficient government in Okaloosa County. KEY OBJECTIVES: 1. Continue to evaluate and leverage more effective and efficient technologies. 2. Monitor and assess future needs for enhanced data management capability through use of computerized information systems. 3. Ensure budgetary, personnel and purchasing functions comply with County policies and procedures. 4. Provide effective and thorough review of all annual department goals. 5. Provide effective response to County Administrator and County Commission needs and requests. PERFORMANCE MEASURES: Actual Estimated Adopted Performance Measures FY12/13 FY13/14 FY14/15 Full Time Personnel (inc. Director & Exec. Assistant) 5 5 5 Input Total Operating expenditures 535,719 551,471 583,129 Work Orders for BCC Departments/Constitutional Offices 1,428 1,987 2,117 Voice over Internet Protocol (VoIP) Phone Installations 65 53 130 Output County Web page hits 2,692,341 2,013,153 2,379,772 Library Co-Op Web page hits 262,894 Ratio of Work Orders to Staff 476 662 706 Efficiency Effectiveness Percentage of Phone Service Availability 99.3 99.5 99.0 Percentage of Full Web Availability 99.5 98.9 99.1 Percentage of iSeries (AS/400) Server Availability 99.1 99.4 99.0