Okaloosa County BOCC — March 18, 2014 — Research Associate (PT) DRAFT

OKALOOSA COUNTY CLASS DESCRIPTION, 2014 JOB TITLE: RESEARCH ASSOCIATE (PT) TOURIST DEVELOPMENT DEPARTMENT REPORTS TO THE RESEARCH AND DEVELOPMENT MANAGER GENERAL STATEMENT OF JOB Provides public relations, administrative, clerical and data processing support to the Tourist Development Department. SPECIFIC DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS Responds to inquiries and concerns from the public, providing information and resolution. Maintains multiple databases and spreadsheets for external mail fulfillment and tourist industry use, tourism statistics reports and annual visitors guides databases, daily online events calendar and specials information updates, daily telephone and email/mail inquiries, including administrative and staff requests, as needed. Compiles relevant researched statistics and tourist information in the preparation of records, reports, online and printed brochures, bulk mailings, etc. Maintains daily contact with hotels, motels, condos, attractions, restaurants, and state/local government agencies relevant to tourist statistics. Processes and delivers USPS and internal County mail as needed, including visitors guide mailing databases and spreadsheets for fulfillment. Maintains contact with local businesses and groups for the research and preparation of statistics and tourist information, maintaining a complete inventory of brochures and flyers, ordering new and replacement inventory as needed. Assists with TDD Office Calendar input and management; maintaining scheduled updates. Creates, displays and distributes brochures and similar materials relevant to area events and activities. Welcomes visitors to the center, entering sign-in origin data into fulfillment databases for distribution and providing relevant lodging, dining, events, activities and directions to the public in a friendly and helpful manner. Maintains materials and supplies inventory; ordering supplies and equipment as needed. Organizes, sets up and maintains visitors center information displays onsite and offsite, as needed daily and for special events, as needed. Must be able to meet work schedule and attendance standards. Performs related duties as required. MINIMUM TRAINING AND EXPERIENCE High school diploma or GED; supplemented by two (2) years experience in data processing and/or administrative support functions; or an equivalent combination of training and experience that provides the required knowledge, skills and abilities. Experience with Microsoft Word, Access & Excel, Adobe PhotoShop and Form Design preferred. Knowledge of postage machine funds posting preferred. Requires a minimum typing speed of 35 wpm. Must be computer literate and possess a valid driver license. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS Physical Requirements: Must be physically able to operate a variety of machines and equipment including computer, office equipment, telephone, facsimile and copier. Must be able to exert 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, and/or a negligible amount constantly to lift, carry, push, pull or otherwise move objects. May require bending, stooping and twisting. Physical demands are essentially those of sedentary work. Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of documentation and equipment utilized. Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information; includes issuing and receiving assignments, instructions and/or directions. Requires the ability to tactfully and effectively interact with the public and with co-workers. Language Ability: Requires ability to read Standard English, as well as basic technical data, policy and procedure manuals, codes, etc. Requires the ability to prepare forms and reports using prescribed formats. Requires the ability to communicate effectively in Standard English. Requires the ability to communicate with a broad array of individuals from various professional backgrounds. Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of instructions in written and oral form; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to issue and follow verbal and written instructions. Numerical Aptitude: Requires the ability to add and subtract totals, multiply and divide, use decimals and calculate percentages. Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape; identify degrees of similarity in form; and visually read various information. Motor Coordination: Requires the ability to coordinate hands and eyes using office machinery and equipment. Manual Dexterity: Requires the ability to handle a variety of items, equipment, control knobs, buttons, switches, etc. Must have minimal levels of eye/hand/foot coordination. Color Discrimination: Requires the ability to differentiate colors and shades of color. Interpersonal Temperament: Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under stress when confronted with frequent deadlines or peak workloads. Avoids violent behavior and any other type of behavior that could threaten the safety of other employees or the public. Physical Communications: Requires the ability to talk and hear: (talking: expressing or exchanging ideas by means of spoken words; hearing: perceiving nature of sounds by ear). Must be able to hear and understand communications through telephone and radio.