Fort Walton Beach Council agenda — 05-22-2007 regular agenda — reading text

effectiveness and operational efficiency of Cleveland Ohio' s Divisions of Water & Heat, Water Pollution Control, and Airports as well as Auditorium & Stadium, Cemeteries, and Parking operations. Presented the study results as expert witness testimony in a $ 300 million Federal antitrust case. r' Partner- in- Charge of an organizational and operational review of the Montgomery, Alabama Water and Sewer Board. l__ Technical Advisor for development and installation of a Resource Management System in the Sewer Division of the Worcester, Massachusetts Department of Public Works. l: Project Manager for a comprehensive management review of the Polk County, Florida The review resulted in r' Transportation Division in the Department of Public Works. I recommendations for improved organizational structures and increased efficiency and l. effectiveness. Project Director for a management study of the Macon County, North Carolina Departments of l- Building Inspection, Tax, and Land Records, and the Environmental Health Section of the Health Department. The study resulted in recommendations to improve operational r- i I effectiveness, efficiency, and customer service. I l_ Project Director for an organization, management and operational review of the University Park, Texas Public Works Department. County, North Carolina to evaluate the Motor Partner- in- Charge of a project for Mecklenburg Maintenance Department and the Heavy Equipment Maintenance Operation in the Engineering Department. The objective was to assess their effectiveness and efficiency and to determine whether the two units should be consolidated. Project Director on a project for Martinez, California to analyze the City' s vehicle maintenance operations and recommend improvements to increase service levels and reduce costs. in Project Manager for development and implementation a Maintenance Management System the Imperial County, California Department of Public Works. in the Project Manager for development and installation of a Maintenance Management System Seattle, Washington Department of Parks and Recreation. 2-9 ManagementJld' Visory group, Inc.  Fort Walton Beach Proposal Management Evaluations (continued) Port Authority of New York & New Jersey.Analyzed maintenance operations and conducted a maintenance management training workshop for managers and supervisors. The focus was on the information and processes necessary to properly use a newly acquired Computerized Maintenance Management System software package. Partner- in- Charge for development and implementation of a Resource Management System in the Charleston County, South Carolina Department of Public Works Maintenance, the Department of Planning, and the Department of Building Inspection Services. Partner-in- Charge on a project for Aiken, South Carolina. Conducted a management study of the City' s Department of Engineering and Public Works including the organization structure, staffing, management systems, and personnel programs. Project Director for a performance review of the streetlight maintenance functions for Overland Park, Kansas. Also developed unit cost estimates to evaluate the feasibility of contracting out the maintenance work. l- Partner- in- Charge on a project for Pittsburgh, Pennsylvania. Trained and directed a team of for the city analysts in development and installation of a Maintenance Management System 245- employee Department of Parks and Recreation. This included development of a detailed L facility inventory; definition of maintenance tasks and priorities and quality and time standards; and establishment of resource budgeting, scheduling and reporting procedures. Partner- in- Charge of a review of the Fulton County, Georgia procurement system. The goal was to evaluate and recommend improvements in organization and staffing, operating practices and procedures, hardware and software systems, and county procurement ordinances and resolutions. The project included work process mapping, customer and vendor l~ surveys, comparative agency benchmarking, and client brainstorming sessions. Partner- in- Charge of a management systems and operations review of the Cobb County, l. Georgia Water Systems and Revenue Collection Department. The review resulted of workload forecasts, in organization and staffing recommendations and the establishment crew sizes and work standards. l. Partner- in- Charge for development and installation of a Resource Management System in the Savannah, Georgia Finance and Accounting Department and the Residential Refuse Collection Department. Tax Project Director for a management and operations audit of the Gwinnett County, Georgia Assessors Division. Partner- in- Charge for an operational evaluation of the park maintenance functions in the Hialeah, Florida Department of Leisure Services. The evaluation focused on personnel functions, skills, performance standards and staffing levels crew sizes and work scheduling, field equipment and maintenance techniques. Partner-in- Charge for a review of the St. Petersburg, Florida Department of Leisure Services and conceptual design of a Facilities Inventory and Maintenance System. 2- 10 Management)' ld' Visory group, Inc.  Fort Walton Beach Proposal Management Evaluations (continued) Technical Advisor for development and installation of a Resource Management System for the Virginia Beach, Virginia Department of Public Works Highway Division. Project Director on a project for the ITIE University of California. Developed and presented a series of five seminars on Street and Highway Maintenance Management Systems for public work directors, maintenance engineers, etc. from around the state. Consultant on a project for the Bay Area Rapid Transit District ( San Francisco). Determined BART's security requirements related to people, facilities, cash handling, etc. for development of all interim and a long- range security program. Project Manager on a project for Santa Clara County, California. Prepared a training program for Superior Colt/County Clerk non- judicial personnel that included an audio-visual court orientation presentation and a programmed instruction course. Project Director for definition of the education and training needs of all criminal justice r- personnel in a three- county area for a California Criminal Justice Planning Region. Designed a resource delivery system to meet the needs and prepared an implementation plan. Project Director on a project for the Denver, Colorado Police Department. Developed a crime- l- prevention training course, including a 40- hour in- service course and six presentations for roll- call training on closed- circuit television. I Partner- in- Charge for a workflow and work environment analysis of the Friend of the Court l. within the Family Division of the 1 ih Circuit Court in Kent County, Michigan. The project included identification, documentation and evaluation of all workflow processes as well as evaluation of the organization structure, communications, policies and procedures, and staff l morale and productivity. Partner- in- Charge of workload analysis and staffing study for Abbeville County, South a Carolina. The study included the Magistrates Court, Judge of Probate Court, Clerk of Court, and Delinquent Tax Collector. It was conducted in accordance with a County ordinance r. requiring an independent professional assessment whenever additional personnel are i requested. Project Director for a comprehensive management review of the Polk County, Florida Community Services Department that includes the Divisions of Building Inspections, Codes Compliance, Development Services, and Planning. The review resulted in recommendations for improved organizational structures and increased efficiency and effectiveness. Partner- in- Charge for a performance review of the Cleveland County, North Carolina Health Department. Analyzed the organizational structure, staffing, functions, core work processes, and service delivery programs. Conducted interviews, focus group sessions and client surveys and compared the organization structure and major operational issues with peer departments in other counties. M.anagementJlavirory group, Inc. 2- 11  Fort Walton Beach Proposal Management Evaluations (continued) Project Director on a project in Georgetown, Texas. Conducted an economic impact analysis of a proposed $ 900 million Del Webb " Sun City" development. The study scope included City of Georgetown operating and capital improvement funds, additional County and school district property taxes, and the impact on the area' s overall economy. Project Director for an analysis of the impact of a $ 1 billion Del Webb housing community on r- l the services of Beaufort County, South Carolina and development of revenue and expenditure scenarios of the effect on 42 County departments. Consultant for a study of the Imperial County, California Sheriff's Department to determine their future space requirements and developed a plan for a new facility, including block layout diagrams and cost estimates. Project Director on a study for Plumas County, California to determine the level of need and the feasibility of establishing a public transportation system in this rural county. to Partner- in- Charge of a classification and pay Florida School System. study for all employees in the Leon County, Technical Advisor for a management audit of the Ocala, Florida Electric Utilities Department. Partner- in- Charge on a project for Fort Lauderdale, Florida. Trained and directed a team of city analysts in development and installation of a Resource Management System in the clerical l~ functions of the City Manager' s Office and the Utilities Department. Technical Advisor for development of a Resource Management System in the Maintenance