Fort Walton Beach Council agenda — 06-23-2009 special — reading text

those contacted in the course of work. C El Page 2 of 2 Golf Marshal- Description of Duties EXPERIENCE: Some work experience as a golf starter, golf marshal, golf instructor, golf maintenance worker, or a similar classification is desirable. SPECIAL QUALIFICATIONS: Possession of a valid Florida Drivers License. PHYSICAL REQUIREMENTS: Moderate lifting ( 15 to 44 pounds), moderate carrying ( 15 to 44 pounds), reaching above shoulder, use of fingers, both hands required, good near vision, both eyes required, depth perception, distinguishing basic colors, good hearing ( with or without hearing aid), pulling hand over hand, straight pulling, pushing, walking, standing, kneeling, bending, stooping, throwing, driving and operating ( golf carts, etc.). ENVIRONMENTAL CONDITIONS: Works outside in heat, cold, high humidity, dampness or chilliness, dry conditions, in or with noisy conditions, with fumes or gases, with chemicals, with radiant energy, on slippery surfaces, on uneven surfaces, in or with moving objects, with vibrations, working closely with others, working alone. L W. In golfas in life, it's thefollow through that makes the difference. " - Ben Wicks  FORT WALTON BEACH GOLF CLUB MARSHAL COORDINATOR OPERATIONS MANUAL The Marshal Coordinator is responsible for fulfilling the following duties: OVERSEES MARSHALS Monitors the performance of Golf Club Marshals to ensure compliance with the Marshal Operations Manual. Tours the course regularly to ensure maintenance of personal " home" hole( s), assists with cart staging and cart return to the designated cart parking area, etc. Provides corrective instruction to Marshals as needed, and identifies Marshals who are in nonconformance to Golf Club management. Oversees training for new and current Marshals. Provides additional training as needed to ensure compliance with course requirements. Maintains a listing of Marshals, phone numbers, and work schedules. Ensures that Marshals, while volunteering, immediately report any injuries that may occur to them; personally notifies the Golf Club Administrator of any accidents or injuries. Ensures maintenance of assigned hole( s) and continuous maintenance of all par -threes by Marshals. Assists other Marshals by monitoring additional par -four T's as time permits. MARSHAL CANDIDATES Conducts the initial interview of Marshal candidates. Provides an overview of the rules and requirements to each candidate to ensure their full understanding of the Marshal functions. Provides recommendations to Golf Club management with regard to selection of Marshal candidates. NEW MARSHALS Ensures that adequate training is provided to new Marshals. Selects Marshal trainers to ensure morning and afternoon training is provided for each new Marshal by a designated trainer. Monitors conformance and performs check rides with newly assigned Marshals to ensure compliance with golf course requirements and activities. COORDINATION OF REPLACEMENTS, ALTERNATIVES, BACKUPS Maintains a current listing of Marshals and their availability to volunteer. Ensures current phone numbers are available and maintained for contact as needed ( A current listing of Marshals and phone numbers will be maintained in the Marshal Operations Manual located at each course). Ensures adequate training has been conducted for replacements and alternates who are assigned to both the Pines and Oaks course. When a Marshal is unable to secure a replacement, Marshal Coordinator secures a replacement in sufficient time to ensure coverage of any projected absenteeism.  Page 2Of2 Marshal Coordinator Operations Manual Logs and maintains continuity of Marshal functions and assignments. Ensures that alternates are not used in excess. Records the time volunteered by Marshals. Ensures appropriate gold privileges are provided to Marshals based on the amount of time they volunteer and that golf privileges are not abused. Contacts each Marshal prior to monthly Marshal meeting to advise of date, time, and location of meeting to ensure maximum attendance. CHANGES TO THIS OPERATING POLICY MAY OCCUR AND WILL BE PUBLISHED ACCORDINGLY. f 777- 9 7' 7' 7- T' TTT-- TTT* TTT'777TTT- TTT- F1rTT 7TTT TTT-7TTT r 3 . FORT WALTON BEACH GOLF CLUB GOLF MARSHAL OPERATIONS MANUAL The Volunteer Marshal is responsible for fulfilling the following duties: PERSONAL DUTY ATTENDANCE Arrive on time for your assigned shift or duty. Secure_a replacement for any expected absenteeism whenever possible. If unable to report for your shift or find a replacement, please notify your Marshal Coordinator. Contact the designated Marshal Coordinator as far in advance as possible if you are unable to make your scheduled shift. Review the schedule sheets to verify your scheduled shift. Note: The schedule will only be changed due to absences ( scheduled or emergency) and/ or by the applicable course Marshal Coordinator. BASIC AND ESSENTIAL D RESPONSIBILITIES Present a neat appearance and be personable while representing the Golf Club in the performance of duty_ . E While volunteering, immediately report any injuries that may occur to you to the Golf Club Administrator. 41 " Ensure the "flow of play" is as smooth as possible and do not allow slow players to interfere with 4 the flow. Practice and /or lessons are restricted to practice areas unless business is slow or if this type activity has been otherwise authorized by Golf Club management. DO NOT be confrontational with players /customers! Advise of rule, play, or cart violations and move on to other areas of endeavor. If players /customers have a problem with your guidance, depart the area and report the problem or situation to the Golf Club Administrator. Whenever needed, assist the other course ( Pines or Oaks) Marshal in emergency situations including towing of broken carts, on- course injuries, etc. DETAILED RESPONSIBILITIES f Work the course randomly —avoid interference with play, be visible, show the flag often. Do not "ball hawk" —enforce the "no fishing" policy if slowing play. Assist players in recovering lost balls whenever applicable ( from the rough or water) to expedite play. Advise players to repair divots and ball marks as applicable ( if obviously needed). Ensure golf carts are kept at least 30' from all greens and on cart paths where applicable. Exception: Handicapped players displaying handicapped status ( flag or H/ C sign) may be allowed closer. Assist players with advice when/ as needed ( i. e., slow play status, groups of five, lightening in the immediate area, etc.). Page 2 Of 4 Volunteer Marshal Operations Manual DO NOT allow abuse of the golf course, carts, equipment, and Golf Club facilities. DO NOT hassle players, but ensure compliance with the rules. Report maintenance requirements or vandalism as required. Be fair in your assessments and corrective actions; follow -up as needed to ensure rules are enforced to protect the golf course and provide pleasurable play for customers. 4 Be responsible and responsive. Use your status as a Volunteer Golf Marshal wisely. Communicate with players and encourage their feedback. EMERGENCY SITUATIONS Aid and assist, to the best of your ability, in any accidents or incidents that occur on the golf course. DO NOT attempt to correct any life threatening situation. Report it immediately via radio to the starter shop for 911 assistance. Note: Marshals from each, course will assist each other (whether at Pines or Oaks) in guiding medical teams, personnel, or vehicles to the site of the incident or emergency situation. LHOLE MAINTENANCE Par Three Hole Maintenance —All Marshals will assist in maintaining the condition of all par three holes ( from the tee through the green) by ensuring provided sand jugs are full ( or filled as needed) and then sanding divots on the tee, and in the short fairways. Repair ball marks as needed ( if time permits). Specific " Home Hole" Maintenance — Maintain " your" assigned hole from tee through the green during your shift (you can also assist others in care and maintenance of theirs) to include: Sanding ALL tee box and fairway divots. Picking up trash, checking ball washer areas for water and towels. Repairing all ball marks on the greens when/as needed. ( Note: If performed weekly and with the assistance of others, this endeavor will take approximately 30 -45 minutes per week). A.M. MARSHAL (ADDITIONAL DUTIES) Carts: Initially assist the Starter in staging carts from the cart storage area to the active ramp area coordinate number of carts needed). Stage carts accordingly to the designated listing. Check in periodically with the Starter during the morning ( if not called to assist) to ensure sufficient carts are available for use. When assisting, ensure cleanliness of carts. 10 Page 30f4 Volunteer Marshal Operations Manual If cart utilization is slow and carts are no longer needed on the ramp, assist the Cart Attendant in returning carts to the storage area ( Note: Your first responsibility is on- course activities). Water and Cups: Fill the appropriate water jugs with ice and water, then transport to the on- course container. Place and lock in wooden stand. Ensure cup containers are full and place them on the stand with the water jug. Check the jugs and cups prior to the end of your shift and refill as /if needed ( especially during the summer months). Supplies: Pick up supplies ( if necessary) from the Golf Club administrative building at least once during your shift. Check fences on a daily basis and report problems to Golf Club Administrator. I P. M. MARSHAL (ADDITIONAL DUTIES) Carts: Assist ONLY when needed ( i. e., if course is closed early due to rain, lightening, and numerous carts come in at the same time). 4 Assist Golf Club employees in cleaning ( according to current operating instructions) and returning carts to the current designated parking area in the cart storage area. Assist in refueling /recharging carts as /when needed. Ensure all carts are in the cart storage area before departing. Ensure all sand bottles are filled during cleaning process. Water and Cup Containers: Check periodically (especially in summer). At the end of your shift (or designated time) collect all jugs and cup holders. Page 4 Of 4 Volunteer Marshal Operations Manual DISABLED CARTS AND CART ROTATION Disabled Carts: Tow, do not push disabled golf carts from the field into the appropriate cart storage area. Please ensure the cart gear mechanism is in " neutral' position ( straight up between forward and