Okaloosa County BOCC — July 6, 2016 — 2016 Okaloosa County Commissioners Approval

CareerSource Okaloosa Walton (Region 2) Annual Request for Continuation of CareerSource Okaloosa Walton Business Model of Direct Services Required by CareerSource Florida, Inc. As authorized in state legislation, SB428, in June 2008, the Workforce Development Board of Okaloosa and Walton Counties (now CareerSource Okaloosa Walton) requested a waiver from the Governor’s Office and Workforce Florida, Inc. (now CareerSource Florida, Inc.) to adopt the Business Model of Direct Services Provider. That request was granted and on July 1, 2008, the Workforce Development Board of Okaloosa and Walton Counties began to provide Direct Services for all adult and dislocated worker services. Prior to its decision to deliver Direct Services, the Board engaged in deliberations of the pros and cons of the various Business Models. CareerSource Okaloosa Walton Board of Directors continues to give careful attention to separating the role of the Board as a policy-making, oversight body from the management of the day-to-day operations. Specific measures are in place to prohibit having the Board of Directors become a Management of Operations body instead of setting policy and providing guidance and oversight. A process is in place for the agendas of the CareerSource Okaloosa Walton Board of Directors meetings to focus on broad workforce, education, and economic development issues. CareerSource Okaloosa Walton is requesting continued approval from CareerSource Florida for the implemented Waiver to provide Direct Services in Okaloosa and Walton Counties for two primary reasons: (1) Cost Savings, and; (2) Streamlining of Service Delivery. The continued rationale of CareerSource Okaloosa Walton is that cost savings and streamlining of services allows more resources to be allocated to services and more customers to be served. Continued evaluations of the results of the adoption of the Direct Services Model since implementation of Direct Services Delivery in 2008 indicate that both objectives have been met. The Cost Savings annually are estimated at approximately $90,000. The Cost Savings were primarily the result of: • Elimination of extra layer of management salaries (and associated costs; i.e. travel, insurance and cell phones) for an Executive Director, Fiscal Director, and support staff for the Service Provider • Elimination of Costs for duplicate Accounting and Procurement Systems. • Elimination of Overhead costs for operations and management of a Service Provider • Elimination of a Single Audit Act previously required of the Service Provider • Elimination of allowable costs related to support of a governing Board of Service Provider • Reduced Turnover of Staff providing Direct Services (effectiveness and efficiencies) 1 CareerSource Okaloosa Walton Direct Services Model 2016-2019 Streamlining Delivery of Services: The streamlining of the delivery of services has been possible because of a very clear reporting channel which shows that front-line staff report to a Center Manager who is responsible for supervising all staff (Department of Economic Opportunity, CareerSource Okaloosa Walton and partner staff) housed in the Center; the Center Manager reports directly to the Chief Operating Officer (COO) who reports to the CareerSource Okaloosa Walton Executive Director. Administrative/Fiscal support and Technical Assistance/Quality Assurance support the One Stop Operations. Greater efficiencies have also been realized in allowing more flexibility in Support Services and more timely payments to Training Vendors because of expediting payment documentation directly from CareerSource Okaloos