Okaloosa County BOCC — 2013 meeting #1144 (date undetermined) — 3-10 Information Systems — reading text

BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: GENERAL GOVERNMENT DEPARTMENT/PROGRAM: INFORMATION SYSTEMS/Geographic Information System (GIS) Division PROGRAM DESCRIPTION: The purpose of the GIS Division is to plan, organize and manage the construction, operation and maintenance of the Okaloosa County fiber optic network system and associated telecommunications as well as all Geomatics and related technology activities to deliver an organized, shared geospatial-centric information infrastructure that enables our county to manage data and resources using a cost effective county-wide enterprise approach. REVENUE: Information Systems is funded within the General Fund. Supporting revenue of the General Fund are ad valorem taxes, state shared revenue, licenses, permits, charges for services, interest, other miscellaneous revenue and transfers from other funds. EXPENDITURES: Expenditures Budget FY11 FY12 FY13 FY14 Category Actual $ Actual $ Original $ Approved $ Personal Services 561,545 542,006 539,886 540,134 Operating Expenses 61,596 89,405 76,695 92,164 Capital Outlay 1,225 2,565 0 30,000 Reserves 0 0 0 0 Total 624,366 633,976 616,581 662,298 HISTORICAL STAFFING SUMMARY: Category FY11 FY12 FY13 FY14 Full-time 9 8 8 8 Part-Time 0 0 0 0 Relief 0 0 0 0 Total 9 8 8 8 MAJOR ACCOMPLISHMENTS LAST YEAR:  Managed the restoration of three major subsurface fiber optic utility cuts.  Managed the 2013 Okaloosa County Aerial Photography Project to delivery high quality imagery for county operations.  Completed the county permit and inspection system migration to VMware and thin client technology, thus enhancing our datacenter approach and reducing the overall hardware footprint for the county.  Implemented over the counter credit and debit card transactions and began implementation of internet payment transactions for the county permit and inspection system.  Rebuilt the TDC website after existing contract was terminated.  Integrated backend database operations with Property Appraiser office.  Daily administration, management and maintenance of all GIS related hardware, software, over 90 geospatial datasets, over 25 websites, over 210 custom reports and various departmental personnel necessary to keep the enterprise GIS/IT related functions of the County operational and effective. PROGRAM GOAL: The goal of the GIS Division is to provide robust, user friendly access to “on demand” geospatial data and systems for critical government services that affect the citizens of our county and manage the county fiber optic / telecommunications network as a mission critical utility. KEY OBJECTIVES: 1. Continue to leverage key development environments to produce maintainable, highly effective software applications. 2. Create a highly available (HA) GIS/IT infrastructure to insure mission critical applications and data services are available 24x7. 3. Coordinate and facilitate interdepartmental and interagency cooperation to reduce duplication of effort and wasted resources. 4. Work with federal, state and local governments to create and facilitate cost-sharing strategies. 5. Increase access to the county fiber optic network by extending critical infrastructure to more partners. 6. Find ways to more effectively operate and maintain outside plant telecommunication infrastructure. 7. Increase efficiency of current staff by developing better GIS/IT tools to increase fiber optic outside plant operations and maintenance activities to help prevent communication outages due to fiber optic cuts and utility relocates. 8. Increase efficiency with technological innovation. PERFORMANCE MEASURES: Actual Estimated Adopted Performance Measures FY11/12 FY12/13 FY13/14 Full Time Personnel 8 8 8 Total Operating expenditures $647,828 $640,828 $663,250 Input Sunshine One Locate Tickets 3,223 4,028 5,035 RTK GPS Fiber Locates 2,410 1,800 3,000 External Requests for Data and Services 812 1,025 1,100 Processed Basic Geospatial Data Edit 2,500 2,500 3,000 Functions (GIS geospatial data sets) Output Maintain custom reports for various departments 170 200 210 GIS related website hits 62,000 75,000 90,000 Management of geospatial and other mission-critical data 5 6 6.5 sets (in terabytes) Weekly Ratio of Sunshine One Locates to Staff (2) 62 77 97 Efficiency Percentage of Geospatial/Other Mission- Critical Data Set Effectiveness 100 100 100 Availability  OARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: GENERAL GOVERNMENT DEPARTMENT/PROGRAM: INFORMATION SYSTEMS/ Systems and Networks Division PROGRAM DESCRIPTION: The Systems and Networks Division maintains technical communication architecture utilizing both the County Fiber network and Ethernet network to ensure proper functioning of network topology and routers. This Division also configures and maintains the County Internet and Intranet/Email servers, while supporting over 800 clients that continually access the various systems. REVENUE: Information Systems is funded within the General Fund. Supporting revenue of the General Fund are ad valorem taxes, state shared revenue, licenses, permits, charges for services, interest, other miscellaneous revenue and transfers from other funds. EXPENDITURES: Expenditures Budget FY11 FY12 FY13 FY14 Category Actual $ Actual $ Original $ Approved $ Personal Services 453,686 440,649 448,244 466,715 Operating Expenses 79,739 102,489 74,410 122,349 Capital Outlay 1,475 31,079 0 235,000 Reserves 0 0 0 0 Total 534,900 574,217 522,654 824,064 HISTORICAL STAFFING SUMMARY: Category FY11 FY12 FY13 FY14 Full-time 7 7 7 7 Part-Time 0 0 0 0 Relief 0 0 0 0 Total 7 7 7 7 MAJOR ACCOMPLISHMENTS THIS PAST YEAR:  Bring Fiber to the Old Bethel RD location serving Facility Maintenance and County Extension Service Office.  Moved County Extension to new Airport RD location.  Upgrades performed on all major software applications.  Installed Aruba wireless at BCC meeting rooms in Water and Sewer Bldg and at Brackin Bldg in Crestview.  Maintained legacy hardware. PROGRAM GOAL: Provide a secure, reliable network along with skilled, competent, professional and courteous technical support to all Okaloosa County network and application users enabling BCC employees and partners to better serve the citizens of Okaloosa County through efficient technical initiatives. KEY OBJECTIVES: 1. Upgrade disaster recovery plan by replacing tape library with disk backup. 2. Replace Server hardware and provide redundancy by expansion and implementation of second VMWare setup. 3. Replace 200 XP client PC’s. 4. Implement Wireless at the Crestview Courthouse. 5. Keep all legacy hardware and software applications current with updates and patches. Replace if needed. 6. Continue to train staff on all relevant technologies to ensure proper support of the infrastructure. PERFORMANCE MEASURES: Actual Estimated Adopted Performance Measures FY11/12 FY12/13 FY13/14 Full Time Personnel 7 7 7 Input Total Operating expenditures 563,544 522,654 841,451 est SAN Helpdesk Ticket Entries 7,256 7,000 6776 Output SAN Helpdesk Unlogged Calls 985 900 1240 Avg. duration hours of Help Desk Ticket 1.5 1.6 3 Efficiency Ratio of Helpdesk Tickets to SAN Staff 1,209 1,100 968 Effectiveness Percentage of Positive Survey Results 99 99 99 Percentage of Server Availability 98 97 99 Percentage of Network Availability 99.9 99.9 99  BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: GENERAL GOVERNMENT DEPARTMENT/PROGRAM: INFORMATION SYSTEMS (including the Applications Division) PROGRAM DESCRIPTION: The mission of the Information Systems Department is to create and maintain an information infrastructure that emphasizes data sharing among departments and integrated County computing and network resources as a single enterprise. the Applications Division is the link between the business