Okaloosa County BOCC — November 4, 2014 — Systems Specialists Contract - No. & So. Fiber Hubs - FY '15 — reading text

agreement) All of the necessary unscheduled emergency labor to restore, repair or replace the equipment on the list of maintained equipment during System Specialists, !nc. narmal working hours is included. Any material replacement will be invoiced on a preferred pricing basis. c. Comprehensive Coverage: Accepted by: (Not included in this agreement) The labor and material components and parts necessary to restore covered equipment to normal operation are included. These replacements will be of like or current design to prevent system depreciation or obsolescence. Ail work will be performed during System Specialists, Inc. normal working hours. D. 24-Hour Coverage: Accepted by: (Not included in this agreement) This coverage includes back-up emergency services for critical responses on a 7-dayAveek, 24-hourhday basis. OPERATIONAL SUPPORT On a regularly scheduled basis, Systems Specialists, Inc will make recommendations to the owner to improve system efficiency and reliability, or reduce operational costs. A summary of services performed will also be- prepared for custorner review. Sysiems Specialists, inc. The BEST in ENVIRONMENTAL CONTROLS Page 3 of & Systems Specialists, inc. Authorized Representative Barber-Colman, Siebe & Invensys Building Systems, TAC 114 East Wright Street Pensacola, FL 32507 Phone: (850) 472-2147 SYSTEM SUPPORT SERVICES AGREEMENT Fax; (850) 472-2146 As outlined under this proposal, Systems Specialists, Inc., agrees to provide System Support Services for the Facility Management System installed in accordance with the listed drawings or system description: SSI Project #987-S-17 ‘System Application Support Systems Specialists, Inc. agrees to provide recommendations to the customer regarding modifications to the existing system applications for added energy savings, more efficient operation, and further enhanced information and facility management capabilities. Software Revision Upgrades (For Graphical User Interfaces} _ Software upgrades and revisions are not included in this agreement. As applicable, hardware platform upgrade costs, installation material and labor charges of the software upgrades, and additional application engineering required by the upgrade will be presented te the customer or the authorized agent of the customer for approval prior to any releases being Instalied. Area Controller Firmware Upgrades Firmware upgrades of Area Controllers and Network interface Modules are not included in this agreement. As applicable, installation material and labor charges for the firmware upgrades and additional application engineering required by the upgrade will be presented to the customer or the authorized agent of the customer for approval prior to any releases being installed. Database Maintenance Annually, as a minimum, Systems Specialists, Inc. will review all. application software databases and verify that such databases are maintained in accordance with published recommended operating procedures, A complete backup of the most tecently verified databases will be maintained, on file by Systems Specialists, Inc., for emergency backup through telephone modem link up or on sife visit) The customer will provide an aute-dial/auto-answer phone modem connection to the Facility Management System. In addition, 24-hour phone line access will be provided by the customer. Unless specified under the ‘additional services provisions of this agreement, emergency service and phone modem support will be provided on a time and materials basis. Migration Hardware and Software Pricing Preference In the event that the Customer desires to purchase new Graphical User interfaces, LAN Interface Devices, and/or Area Controllers while this agreement is active, the Customer is guaranteed that they will receive a preferential discount on said equipment offered through standard Invensys Environmental Controls pricing schedules. Systems Specialists, inc. The BEST in ENVIRONMENTAL CONTROLS Page 4 of 8 Systems Specialists, Inc. Authorized Representative Barber-Colman, Siebe & Invensys Building Systems, TAC SCHEDULE OF EQUIPMENT 114 East Wright Street Pensacola, FL 32501 Phone: (850) 472-2147 Fax: (850) 472-2146 Equipment Size Qty. Manufacturer Model / Serial No. Coverage Lecation (HP/Tons/BTU’s} ENC-410-1 1 Schneider Niagara y : ; Electric System MNL-20RS3 4 Schneider AHUs Electric Room Temp Sensor 4 Schneider Space Electric. Duct Sensors 3 Schneider AHUs Electric Fan Status CSR 8 Schneider AHUs Electric RIB Relay 12 Schneider AHUs Electric Humidity Sensers 2 Veris AHUs. This is the entire list of maintained equipment as of. July 17, 2009 Page 5 of 8 Systems Specialists, Inc. Authorized Representative . Barber-Colman, Siebe & Invensys Building Systems, TAC MAINTENANCE SERVICES ENTERPRISE NETWORK CONTROLLER 114 East Wright Street Pensacola, FL 32501 Phone: (850) 472-2147 Fax; (850) 472-2146 Service Procedure Function Benefit Recominended Frequency Visual Inspection of Computers Visually inspect and clean all hardware to be and Peripherals free of physical damage, dust and debris, Ensure there are ne impending device failures which can adversely affect system operation. Annually Service Procedure Function Benefit Recommended Frequency Verification of System Operations Verify setup and operation of monitor soreen. Verify setup and operation of EMS report applications. Verify setup and operation of trend reports. Verify setup and operation of archival trend storage reports. Verlly setup and operation of Host console devices. Verify setup and operation of remute site dial-up communications. Verify setup of users, passwords and privilege levels to agreed uport “as builts”. Correct records and/or differences as noted. Verify setup and operation of maintenance time reminder applications. Very operation of print screen documentation capability. communications. Synchronize network clock operations. Verify setup and operation of status log reports. Verify setup and operation of point summary reports, that application programs are performing as designed to produce expected results. Ensures that operational staff has thorough knowledge of system operations and methods, Provides routine testing and verification Semi Annually Service Procedure Function Benefit Recommended Frequency Device Database Backup Provide backup of system databases to hard disk sysiem. Provide hard disk backup of data files to off-site storage location. Provide hard disk backup of data files to on-site storage location. Perform routine disk file maintenance. Ensures on-site PC files are maintained at aperating standard, Ensures accumulated data may be recovered for {ater analysis, Protects total sysiem from catastrophic loss or malicious damage by providing off-site archived storage. Provides an on-site backup of system for fast recovery in event of catastrophic failure. Ensures that disk is organized arid clear of data previously saved fo backup disk. Annually Systems Specialisis, inc. The BEST in ENVIRONMENTAL CONTROLS Page 6 of 8 Systems Specialists, Inc. Authorized Representative Barber-Colman, Siebe & Invensys Building Systems, TAC 114 East Wright Street Pensacola, FL 32501 - Phone: (850) 472-2147 MAINTENANCE SERVICES Fax: (850) 472-2146 MNL-20RS3 Service Procedure Function Benefit Recommended Frequency Verify Controller Database and Compare/verify each LCMVGCM device Database verification ensures DDC Annually Modifications database inatches agreed upon Owner ‘as system operates and performs as bullt’ prints and records. . designed to meet goals for energy reduction and comfort pesformance. \dentify all additions, modifications, and changes fo software sequences, seipoints, Eliminates “creaping decay” of achedules and limits. operational performance caused by non- removal of “temporary” bypasses, etc, Provide assessment report to Owner of impact of all noted changes. Provides Gwner with recommended courses of action to improve performance Update “as built’ records and database over time. storage files with Owner approved changes. Verily Operation of Remote Inifate communications with DDC control Provides continuous check of service Semi Annually Telecommunication Data link to network .. fesponse mechanism. Remote Site Verify alarm dial-out capabilities to service Detects failure of third party data link. contractor, Remote Service Provide routine database backup service of Reduces downtime by having a current Annually ail operating controller databases. database available for replacement. On-Site Service tn the event of catastrophic failure, dawnload Provides an off-site record archiving database to replacement device. depot as protection against catastrophic fallure, theft and malicious damage to Update device database te current operating databases, standards. Check Device Battery Verify proper operation of battery backup. Ensure historical data integrity is: Semi Annually maintained for diagnostic purposes. Visual Inspection Ensure device is not physically damaged. Ensure there are not impending failures Annually Report all damaged components. which can adversely affect system operation and integrity. Systems Specialists, inc. The BEST in ENVIRONMENTAL CONTROLS Page 7 of 8 Systems Specialists, Inc. Authorized Representative Barber-Colman, Siebe & Invensys Building Systems, TAC 114 East Wright Street Pensacola, FL 32501 Phone: (850) 472-2147 MAINTENANCE SERVICES Fax: (850} 472-2146 MNL-20RS3 Service Procedure Function Benefit Recommended Frequency Check Sequence of Mechanical Verify that controlled equipment properly Ensures that system operates as designed Semi annually Operation cycles from full heat to full cool, to provide proper occupant comfort, Heating In Fail Cooling in Spring Check Room Sensor Accuracy Verify operational accuracy of room sensor Ensures comfort of occuparits Is provided Annually within +0.5°F. Check Zone Occupancy Override Verify that controlled systems switch from Ensures after-hours comfort of occupants. Annually Operation unoccupied fo occupled mades. Verifies proper input to after-hours billing programs, : Maximizes energy efficiency of systems by employing scheduled contro! operations, Systems Specialists, inc. The BEST in ENVIRONMENTAL CONTROLS Page Sof 8