Okaloosa County BOCC — July 26, 2016 — Agenda Packet — reading text

Volunteer Hours/FTE Equivalent 762 21,925/11 21,925/11 Total Number of Client Contacts 27,655 27,157 27,157 Output Volunteer Hours Contributed 6,856 992 992 Volunteer Contacts 9,092 3,508 3,508 Program Cost per Client Contact $12.56 $12.92 $12.92 Efficiency Per Capita Cost of Program $1.77 $1.77 $1.77 Client Contacts per FTE (including Volunteers) 3,073 3,395 3,395 Effectiveness Percentage of Clients Adopting Change/Satisfaction 86 86 86 Volunteer Effectiveness (Contacts/Volunteer Hours) 1.19 3.54 3.54 Volunteer Savings to County @ $21.61/hour $145,621 $75,808 75,808 (According to Independent Sector Research) Packet Pg. 105 HISTORICAL STAFFING SUMMARY: Category FY14 FY15 FY16 FY17 Full-time Administrative & Support 2 2 2 2 Full-time Management & Professional 6 6 7 7 Part-time 1 1 1 2 Total 9 9 10 11 EXPENDITURES: Expenditures Budget FY14 FY15 FY16 FY17 FY16/FY17 Increase/ Category Actual Actual Approved Proposed +/- Decrease Personnel Services $276,298 $245,734 $275,733 $294,345 $18,612 6.8% Operating Expenses $48,477 $56,181 $48,232 $45,342 ($2,890) (6.0%) Capital Outlay $0 $0 $27,000 $0 ($27,000) (100.0%) Total $324,775 $301,915 $350,965 $339,687 ($11,278) (3.2%) ACCOUNTS: FY15 FY16 FY17 FY16/FY17 Increase/ Code Category Approved Approved Proposed +/- Decrease 10 Salaries & Wages $240,577 $223,569 $247,926 $24,357 10.9% Increase is due to part-time position funding. 20 Benefits $56,203 $52,164 $46,419 ($5,745) (11.0%) The decrease is driven by the healthcare elections/opt-out chosen by the employees. 40 Travel & Per Diem $11,600 $11,600 $9,600 ($2,000) (17.2%) Reduction is based on historical usage of travel in the County. 41 Communications Services $3,400 $4,200 $3,400 ($800) (19.0%) 42 Freight & Postage $25 $25 $25 $0 0.0% 43 Utility Services $9,250 $5,400 $5,300 ($100) (1.9%) 44 Rent & Leases $100 $500 $501 $1 0.2% 45 Risk Management Allocation $14,153 $6,791 $6,255 ($536) (7.9%) 46 Repair & Maintenance $2,285 $3,998 $5,689 $1,691 42.3% Provides additional funding for vehicle repairs and maintenance. 49 Miscellaneous Charges $200 $400 $200 ($200) (50.0%) 51 Office Supplies $4,000 $4,000 $4,000 $0 0.0% 52 Operating Supplies $3,425 $7,318 $6,372 ($946) (12.9%) 54 Books/Pubs/Subs & Memberships $1,000 $1,500 $1,500 $0 0.0% 55 Training & Education Expenses $1,000 $2,500 $2,500 $0 0.0% 60 Capital Outlay $0 $27,000 $0 ($27,000) (100.0%) Eliminates vehicle replacement funding due to the capital need being fulfilled. TOTAL $347,218 $350,965 $339,687 ($11,278) (3.2%) Packet Pg. 106  BOARD OF COUNTY COMMISSIONERS AGENDA REQUEST DATE: July 26, 2016 TO: Honorable Chairman and Members of the Board FROM: John Hofstad, County Administrator SUBJECT: Veterans Services The attached document provides a Presentation and the Performance Based Budget for Veterans Services. Packet Pg. 107  OKALOOSA COUNTY VETERANS SERVICE OFFICE “To care for him who shall have borne the battle and for his widow, and his orphan” -President Abraham Lincoln Packet Pg. 108 1  VETERANS SERVICE OFFICE  Okaloosa County home of 32,731 Veterans  Disability Compensation/Ancillary Benefits  Veterans Pension  Survivors Death Indemnity Compensation  Survivors Pension  Burial Benefits  Disabled Veterans Transportation  Veterans Outreach  Assist Veteran with Federal, State and County Benefits Packet Pg. 109 2  OKALOOSA COUNTY VETERANS SERVICE OFFICE CLAIMS OTHER ECONOMIC IMPACT 2,500 - Claims submitted 90 – Veterans transportation $9,300,000 90% - Fully developed 47 - Homeless Veterans Includes new and recurring Stand Down revenue along with lump sum 97% - Electronically submitted retroactive payment for claims 160 - Income verifications for and appeals Federal Agencies 80 - Property Tax Exemptions 13 - VA Briefings Packet Pg. 110 3 Packet Pg. 111 4  BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: ECONOMIC ENVIRONMENT DEPARTMENT/PROGRAM: VETERANS SERVICES PROGRAM DESCRIPTION: To provide professional and courteous service to all Veterans and their families consequently improving their quality of life. REVENUE: Veterans Services is funded within the General Fund. Supporting revenue of the General Fund are ad valorem taxes, communications service tax, local business tax, permits and fees, state shared revenue, charges for services, judgments and fines, miscellaneous revenue and transfers from other funds. MAJOR ACCOMPLISHMENTS LAST YEAR:  Streamlined our services to ensure Veterans and their families are receiving their benefits as quickly. This includes using the Fully Developed Claim (FDC) process whenever possible. A Fully Developed Claim can be adjudicated within 3-6 month’s vs. a tradition claim process which takes up to 18-24 months.  Met all security requirements and maintained accreditations for new procedures implemented by the Department of Veterans Affairs to access their Veterans database system. This allows the Veterans Service Officer and Veterans Counselor to verify, review and print documents from the claimant claims folder upon request for property exemptions, taxes, income verifications, and other needs.  Revised documentation to improve training and workshops with Assisted Living Facilities, Health and Rehabilitation Facilities (Nursing Homes) and Home Health Care Agencies Staff. These procedures ensure that timely claims are filed to obtain financial assistance for those who qualify.  Scheduled and coordinated transportation for 90 veterans to the Pensacola VA Medical Facility who has no alternative means to get to appointments. This program is successful due to coordination with volunteer van drivers.  Provided assistance and information to 46 Veterans during the Annual Homeless Stand Down. PROGRAM GOAL: The goal of the Okaloosa County Veterans Affairs Department purpose is aid and assist any Veteran or Veteran’s dependents in presenting claims for and securing such compensation, benefits, and privileges to which they are or may become entitled under any federal or state law or regulation by reason of the Veteran’s service in the Armed Forces of the United States. The offices coordinate and disseminate information on federal, state, county and private veterans’ programs and benefits KEY OBJECTIVES: 1. To effectively and efficiently respond to all client requests 2. Serve all veterans/dependents including shut-ins, assisted care facilities, incarcerated & homeless veterans 3. To maintain an acceptable dollar return to the County from claims submitted for Federal and State benefits 4. Maintain client support and ensure critical needs are met Packet Pg. 112  PERFORMANCE MEASURES: Actual Estimated Proposed Performance Measures FY 14/15 FY 15/16 FY 16/17 Number of Client Contacts (in-offices, phones, email, mail) 9,100 7,800 8,000 Number of outreach