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BOARD OF COUNTY COMMISSIONERS
AGENDA REQUEST
DATE: February 4, 2014
TO: Honorable Chairman and Members of the Board
FROM: Dino J. Villani
SUBJECT: Century Link Maintenance Agreement for 911 Software Support
DEPARTMENT: Public Safety
BCC DISTRICT: All
STATEMENT OF ISSUE: Approval of the maintenance agreement with Century Link for
software support of 911 equipment at all Public Safety Answering Points in Okaloosa County.
BACKGROUND: Currently, the 911 answering positions in Okaloosa County are utilizing the
Cassidian Patriot Sentinel system and call answering software. The Patriot system is a robust
Internet Protocol (IP) based system responsible for handling the proper routing and distribution
of 911 calls.
The software support on the system is necessary for any software conflicts or usability problems,
applying any patches or fixes for the system. The software support also includes virus
protection, a vital component for the 911 system. The software support also involves any system
software upgrades, call answering upgrades or mapping software upgrades. The software
support will cover all 911 equipment - the Patriot mainframe servers, all switches and routers,
statistics reporting programs, call handling positions, map synchronization servers, and
associated equipment.
The cost for the software support is $89,693.03, and will be paid with budgeted 911 funds.
OPTIONS: Approve/Disapprove.
RECOMMENDATIONS: Approve the software support maintenance agreement with Century
Link.
RECOMMENDED BY:
APPROVED BY:
Ernie Padgett, County Administrator