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Helping You to Save Energy and Money
Bernard Johnson – District Marketing Supervisor
Goals & Objectives
• Assist families living in income eligible
neighborhoods by performing a free Energy
Checkup and installing energy conservation
measures at no cost to the customer.
• Educate families on energy efficiency
techniques and best practices.
• Help save money by changing and controlling
energy use behaviors.
• Provide information on additional energy
saving programs offered by Gulf Power.
Eligibility Requirements
• Gulf Power customer
• Reside in the selected
census data block
group
• Meet Department of
Community Affairs low
income criteria of
$10,890 for a single
person and $22,350 for
family of four.
Program Announcement and
Kickoff Invitation Letter
Informing of Visit – Door Hangers
Informing of Visit – Signage
In Your Community Soon
Energy Conservation Measures
• Install Compact Fluorescent Lights (CFLs)
• Install energy saving showerheads and
faucet aerators
• Install light switch and outlet gaskets on
exterior facing walls
• Perform water heater temperature adjustment
• Install water heater pipe insulation
• Provide a refrigerator coil brush
• Install thermometers for refrigerator
Energy Conservation Measures
2012 Stats
ØOkaloosa County Area– Fort Walton Beach, Niceville,
Crestview, Defuniak Springs
ØThree-man crews averaged about 15 installs per day from
March thru July
ØInstall time of 15-30 minutes
Measures Taken
Ø Duct sealing –
ØCheck air flow and duct leakage
ØPut duct system under pressure by performing
Duct Blaster
ØSeal leaks with mastic
Ø HVAC Maintenance –
ØPerform a qualifying algorithm test
ØCheck condition of equipment closet, freon levels
& clean indoor and outdoor coils
ØMake necessary improvements
Progressive Management of America, Inc.
* Serviced 570 of 1000+ Progressive units
500 County HVAC Maint and 995 Duct Sealings
* Community Energy Saver Program
- 1663 units serviced
- $80 worth of energy saving measures installed
- 2,363,968 KWH of combined energy savings
- Combined - $328 per unit of annual savings
Customer Education Handout
Customer Satisfaction
January Performance as Measured by Medallia
Prior Current Total
Number respondents 5 8 38
Overall satisfaction 10 9.9 9.9
Net Promoter Score (NPS) 100 100 94.7
Likelihood to recommend 10 9.9 9.9
Progressive Management of America, Inc.
Progressive Management of America, Inc.
manages over 1,000 apartment units in Okaloosa
County owned by Emerald Coast Housing II, Inc.
and Bayshore Housing Corporation, Non-For-Profit
Housing Corporations.
All resident families must qualify with appropriate
income restrictions.
Progressive Management of America, Inc.
All of these units were purchased between 1992
and 1998 with tax exempt bond financing. As a
result, debt service payments are very high and
everything that can be done to reduce operating
cost for both the resident families and the not-for-
profit owner is a major benefit.
Community Housing of Okaloosa County, LLC
Community Housing of Okaloosa County, LLC, an
affiliate of the Okaloosa CDC, owns 69 units in
Okaloosa County. These units were purchased
with Federal NSP Funds and State SHIP funds. All
resident families must qualify with appropriate
income restrictions.
Summary of Family Program Benefits
Not-For-Profit Housing Corporations
831 South County Resident Families
228 North County Resident Families
1,059 Total Families
46% of the families make less than $29,000/ year
18% of the families make less than $39,000/ year
36% of the families make less than $49,000/ year
Summary of Family Program Benefits
Community Housing of Okaloosa County, LLC
63 North County Resident Families
6 South County Resident Families
69 Total Families
36% of the families make less than $14,000/ year
64% of the families make less than $26,000/ year
Questions & Answers
