Okaloosa County BOCC — March 18, 2013 — 2013-2014 Strategic Plan — reading text

people of Okaloosa County in the areas of agriculture/small farms, family and consumer sciences, horticulture, marine sciences/natural resources and 4-H/youth development. VISION STATEMENT Over the next five years University of Florida’s Okaloosa County Extension Service envisions greater demands for education and information from the citizens we serve. The department will face challenges in areas such as increased and changing population, reduced funding, individual and community economic factors, sustainability and protection of natural resources. These challenges will be met with renewed commitment and innovative solutions to improve efficiency, to achieve optimum effectiveness through continued professional development, to adopt emerging technology and explore alternative funding options. OPERATIONAL PHILOSOPHY We believe in being helpful, reliable, open, honest, accessible, responsive, and well informed. We are problem solvers who believe in teamwork and personal commitment and who pay particular attention to cost- effectiveness and fiscal responsibility. We have respect and appreciation for the public and are dedicated to providing the highest quality services for all who live in and visit our community. 23 GOALS, OBJECTIVES & STRATEGIES Goal 1 Maintain or increase quality educational programs and services using research-based information in response to residents’ needs in a timely, accurate manner Objective To recruit and train 67 new volunteers in support of Extension educational programs and services by October 2015 Action/Strategies a) Conduct training for 30 new Master Gardener volunteers by October 2015 b) Conduct training for 30 new Master Naturalist volunteers by October 2015 c) Increase number of 4-H volunteers from 6 to 8 by December 2013 d) Increase number of Green Industries Best Management Practices volunteer instructors from 5 to10 by October 2014 Objective To increase use of technology to enhance educational delivery by October 2013 Action/Strategies a) Seek funds for purchasing video conferencing equipment by October 2013 b) Train personnel in use of emerging technology by October 2013 c) Maintain social media pages to enhance outreach to Extension clientele by October 2013 d) Offer a minimum of 10 electronically delivered distance learning programs to Extension clientele by October 2014 e) Increase electronic distribution of educational materials such as publications, newsletters, program announcements and news articles Objective To maintain existing programs in the areas of agriculture/small farms, family and consumer sciences, horticulture, marine sciences/natural resources and 4-H/youth development Action/Strategies a) Staff and volunteers will conduct 1,500 educational programs teaching 35,000 citizens by October 2014 b) Annually respond to 16,500 citizen requests for information through telephone calls, emails and office visits c) Teach courses to 300 Green Industry professionals enabling them to earn Continuing Education Units (CEU) necessary to maintain required Florida certification by October 2014 d) Enroll 450 youth in 4-H clubs and teach an additional 1,600 through other delivery methods by October 2014 e) Provide 400 diagnostic on-site visits to clientele and perform 800 in-house diagnostic test services for clientele by October 2013 24 Goal 2 Secure funding/resources for new Extension Office and grounds Objective To effectively use the new office space and grounds to educate extension clientele in Okaloosa County Action/Strategies a) Install well and irrigation system for Extension Office educational landscape by May 2014 b) Construct deck and cooking area at Extension Office for outdoor educational events by January 2015 c) Design, secure funding/resources for and install educational native plant trail around perimeter of Extension Office by January 2014 Goal 3 Increase external funding for Extension education programs Objective To increase external funding to $450,000 Action/Strategies a) Seek and secure additional grant funding for Calendar Year 2013 b) Maintain existing grants through December 2013 c) Maintain and increase funding for Family Nutrition Program for 2013-14 25  FACILITY MAINTENANCE MISSION STATEMENT The Facilities Maintenance Division (FM) maintains, remodels, and expands the counties facilities to preserve and extend their value and utility for their intended purposes, and to provide a safe, adequately clean, and reasonably comfortable environment for citizens to conduct their business with the various entities that occupy these facilities. VISION STATEMENT Over the next five years, FM will experience increased demands on its services as a reflection of the aging of the counties facilities, citizen’s increased service demands on the building occupants, and the creation of additional facilities. The near term will be characterized by a continued erosion of the department’s annual budget and a likely permanent reduction in future funding levels. The Facilities Maintenance Department will continue to be a leader in: identifying and implementing sustainable initiatives that result in cost savings; identifying and implementing strategies that reduce maintenance, remodeling, and renovation costs; defining and implementing consolidation strategies that result in overall cost savings and preserve service levels to the highest level possible; and providing value-based creative solutions for county facilities related issues. OPERATIONS PHILOSOPHY We believe in being helpful, reliable, open, honest, accessible, responsive, and well informed. We are problem solvers who believe in teamwork and personal commitment and who pay particular attention to cost- effectiveness and fiscal responsibility. We have respect and appreciation for the public and are dedicated to providing the highest quality services for all who live in and visit our community. 26 GOALS, OBJECTIVES & STRATEGIES Goal 1 Decrease utility consumption levels in current non-enterprise county facilities Objective To decrease utility consumption levels in current non- enterprise county facilities an additional 1% by October 2014 Action/Strategies a) Replace old toilets, flush valves, lavatory aerators and shower heads to reduce potable water consumption by 1% b) Upgrade the least energy efficient HVAC systems to the highest SEER rated system available. c) Formally adopt a utilities conservation county policy d) Aggressively identify, secure and utilize all available grants from available sources to support the county’s sustainable initiatives e) Modify or replace energy leaking windows and doors to reduce energy consumption. Goal 2 Eliminate outgoing facility lease/rent payments Objective To eliminate outgoing facility lease/rent payments for all facilities that have a lease/rent agreement that must be renewed by October 1, 2014 Action/Strategies a) Renovate portions of the old Ft. Walton Beach hospital to provide adequate operational space for the Information Systems (IS), Growth Management (GM), Traffic Management (TM) departments and others. b) Renovate the Shalimar Courthouse annex to provide operational space for a portion the Sheriff’s operations, court operations, Clerk of Courts Records, the Guardian Ad Litem, the County Administrator, the Board of County Commissioners’ offices and chambers, the County Attorney, the Property Appraiser, the Tax Collector, and the Supervisor of Elections to extent that space will allow. c) Provide in-house storage space to the greatest extent possible to eliminate rented storage facilities. 27 Goal 3 Increase FM service levels to all county facilities currently receiving services Objective To maintain FM service levels to all county facilities currently receiving services through October 1, 2014 Action/Strategies a) Acquire and utilize dedicated facility maintenance management software to streamline work order/project processing and accounting b) Acquire and utilize dedicated facility management software to record and utilize facilities and building systems data for more effective management c) Identify materials acquisition opportunities that reduce unit costs as compared to current pricing with the savings redirected to maintain current service levels d) Continue to provide high quality custodial services with minimal reductions in service levels. c) Continue to provide professional construction services with minimal increases in response times and project completion schedules. e) Continue to identify means to reduce the cost per square foot for building remodeling. 28  FLEET OPERATIONS MISSION STATEMENT The Fleet Operations Department provides quality fleet management, fueling and maintenance services for all Okaloosa County departments and agencies served. Our efforts help assure the safety of county employees and the general public while taking care of taxpayer dollars. VISION STATEMENT In the next five years Fleet Operations will have great difficulty keeping up with demands for maintenance services. Our fleet is in critical need of replacement vehicles and equipment. The County has bought very few replacement units since 2008. The practice of few replacements will continue in 2013. Lack of replacement units has resulted in the fleet becoming worn, unreliable and outdated. Shop repair work loads have multiplied with the types of repairs required changing from the routine to the extreme. More labor hours and parts will be required as the vehicles and equipment continues to age. The increasing shop workloads will make it necessary to add employees while the cost for parts and commercial repairs keep rising. The anticipated poor fleet performance will result in a sharp increase in costs to county departments, lost productivity for the crews that depend on vehicles and equipment, and a high level of overall dissatisfaction with vehicle and equipment performance. Relief will come when the County resumes purchasing replacement vehicles and equipment. The rate of improvement will be dependent on how many units above norm we buy to offset years of no replacements. OPERATIONS PHILOSOPHY We believe in being helpful, reliable, open, honest, accessible, responsive, and well informed. We are problem solvers who believe in teamwork and personal commitment and who pay particular attention to cost- effectiveness and fiscal responsibility. We have respect and appreciation for the public and are dedicated to providing the highest quality services for all who live in and visit our community. 29 FLEET OPERATIONS GOALS, OBJECTIVES & STRATEGIES Goal 1 Keep an old fleet’s down-time to a minimum.