Okaloosa County BOCC — January 3, 2017 — 1-3-17AgendaPkg — reading text

pricing methodology and the new Port's MRC (with Local Access) is equal to or greater than the combined MRCs of the Port and the associated Local Access Service being terminated; or (i} upgrades the Port type to a higher Port type (e.g., from an Internet Port to a Private Port or CenturyLink 1Q + Port) within the same pricing methodology. All upgraded Ports must start a new Service Term equal to or greater than the replaced Port's remaining Service Term, subject to a 12 month minimum (“Upgrade Service Term”). If Customer cancels the upgraded Port before the completion of the Upgrade Service Term, Customer will pay the Cancellation Charges set forth in the Cancellation section above. In some cases an upgrade to a Port may trigger a Local Access charge under the Local Access Service Exhibit. Customer can upgrade a CenturyLink IQ + Port from 8x5 NBD Remote to 24x7 On-Site maintenance or upgrade a CenturyLink 1Q + Port's NMS feature to Select Management or Comprehensive Management without restarting the Service Term. {b) Migration to Other CenturyLink Services. CenturyLink will waive the Cancellation Charges for a domestic Port if Customer migrates the Port to a new Data Bundle solution (a “New Service”) as long as: (i) the New Service's MRC is equal to or greater than the combined MRCs of the Port and the associated Local Access Service being terminated; (ii) the New Service's minimum service term is at least as long as the then remaining Service Term of the Port being terminated; and (jii) the New Setvice is available. 6. Additional Disclaimer of Warranty. In addition to any other disclaimers of warranty stated in the Agreement, CenturyLink makes no warranty, guarantee, or representation, express or implied, that all security threats and vulnerabilities will be detected or that the performance of the Services will render Customer's systems invuinerable to security breaches. Customer is responsible for Customer’'s own network security policy (including applicable firewall and NAT policies) and security response procedures. 7. E-mail Notification. Customer acknowledges and agrees that CenturyLink may contact Customer via e-mail at the e-mail address provided to CenturyLink when Customer ordered the Service for any reason relating to the Service, including for purposes of providing Customer any notices required under the Agreement. Customer agrees to provide CenturyLink with any change to its e mail address. 8. AUP. All use of the Services must comply with the AUP located at http://www.centurylink.com/legal/, which is subject to change. CenturylLink may reasonably change the AUP to ensure compliance with applicable laws and regulations and to protect CenturyLink’s network and customers. Any changes to the AUP will be consistent with the purpose of the AUP to encourage responsible use of CenturyLink's networks, systems, services, Web sites, and products. : Page 9 of 17 © CenturyLink. All Rights Reserved. N198621 v1.030416 CENTURYLINK® LOYAL ADVANTAGE® AGREEMENT DOMESTIC CENTURYLINK IQ® NETWORKING SERVICE EXHIBIT 9, SLA. Ports other than CenturyLink I1Q + Ports or CenturyLink IQ + Cloud Ports are subject to the CenturyLink IQ Networking Service Level Agreement (“SLA”"), CenturyLink 1Q + Ports and CenturyLink IQ + Cloud Ports are subject to the CenturyLink 1Q + Port SLA and the NMS feature is subject to the NMS SLA. Each SLA is located at http://www.centurylink.com/legal/ and subject to change. For Customer’s claims related to Service or NMS feature deficiencies, interruptions or failures, Customer’s exclusive remedies are limited to those remedies set forth in the applicable SLA. References to CenturyLink |Q + Ports in the CenturyLink IQ + SLA will also refer to CenturyLink 1Q + Cloud Ports. Page 10 of 17 © CenturyLink. All Rights Reserved. N198621 v1.030416 CENTURYLINK® LOYAL ADVANTAGE® AGREEMENT DOMESTIC CENTURYLINK 1Q®° NETWORKING SERVICE EXHIBIT PRICING ATTACHMENT 1. Pricing 1.1 Network Management Service MRCs, (a) NMS for devices associated with a CenturyLink IQ Networking Port. The following MRC is in addition to the Port MRC. Description NMS for devices associated with a Promo Code MRC NRC CenturyLink IQ Networking Port. Select Management 1Q MANAGED $45.00 per device N/A Comprehensive_Management 1IQ MANAGED $75.00 per device N/A Monitor and Notification (for non- NA $35.00 per device N/A CenturyLink IQ + Ports) (b) NMS for devices not associated with a CenturylLink 1Q Nefworking Port. The following MRC is in addition to the Port MRC. Description NMS for devices not associated with a CenturyLink IQ MRC NRC Networking Port {including VPN Extensions). Select Management $60.00 per device N/A Comprehensive Management $100.00 per device N/A Monitor and Notification $35.00 per device N/A 1.2 CenturyLink IQ Networking Features. (a) Secure IP Gateway. Description NRC Secure IP Gateway Activation Fee $200.00 per each Enhanced Port (b) VPN Extensions. Description MRC NRC VPN Extensions $25.00 per IPsec tunnel $50.00 per IPsec tunnel (c) Backbone Prioritization: Backbone prioritization charges are in addition to the applicable Private Port MRCs. Description _ i Incma;ed MRC 1.3 Port Pricing Tables. Some Port types or Port speeds may not be available in all areas or with certain types of access. CenturyLink IQ + Port pricing may be located in a valid signed CenturyLink issued quote, if available. If Customer wishes to order domestic CenturyLink IQ Networking Service with a different bandwidth or pricing methodology than those contained in the below pricing tables, Customer must enter into a separate written amendment to this Agreement or, if a quote applies, sign a new quote that includes the Service Address, type, and details of the new CenturyLink IQ + Port. {a) Tiered Pricing. Tiered Gigabit Ethernet (1000 Mbps) install NRC Net Rate MRC Internet Port Other Access 300 Mbps $4,000.00 $1,171.00 1.4 NRC Discounts. (@) NRC Waiver. So long as Customer is not in default of any obligations under the Agreement, CenturyLink will waive the Install NRCs for Intemet Ports and Private Ports. The Internet Ports and Private Ports must remain installed for at Jeast 12 months. Enhanced Ports are not eligible for any waiver or discount off Install NRCs. ) Page 11 of 17 © CenturyLink. All Rights Reserved. N198621 v1.030416 CENTURYLINK® LOYAL ADVANTAGE® AGREEMENT DOMESTIC CENTURYLINK IQ® NETWORKING SERVICE EXHIBIT ATTACHMENT 1 COMPREHENSIVE MANAGEMENT LIMITED LETTER OF AGENCY between Okaloosa County (“Customer™) and Centurylink Communications, LLC f/k/a Qwest Communications Company, LLC (“CenturyLink”) This limited letter of agency (“LOA”) hereby authorizes CenturyLink to act as the Customer's agent for the limited purpose of contacting Customer's designated Local Exchange Carrier (“LEC”), Interexchange Carrier (“IXC"), Internet Service Provider ("ISP"), or customer premises equipment (“CPE") maintenance provider in conjunction with CenturyLink Network Management Service. Network Management Service activities will consist of working with Customer's LEC, IXC, ISP, and/or CPE maintenance provider for the purpose of: (a) extracting information concerning transmission data elements carried over Customer’s network connection: (b) identifying Customer’s links or data link connection identifiers (“DLCis"); (c) opening, tracking, and closing trouble tickets with the LEC, IXC, ISP, or CPE maintenance provider on Customer’s transport links or CPE when an alarm or fault has been detected; (d) dispatching CPE repair personnel on behalf of Customer to CPE for which a fault has been detected; and (e) discussing fault information with the LEC, IXC or CPE maintenance provider on behalf of Customer to facilitate resolution of the problem. CenturyLink does not assume any of Customer's liabilities associated with any of the services the Customer may use. The term of this LOA will commence on the date of execution below and will continue in full force and effect until terminated with 30 days written notice by one party to the other or until the expiration or termination of the Network Management Service. A copy of this LOA will, upon presentation to LEC, IXC, ISP, and/or CPE maintenance provider, as applicable, be deemed authorization for CenturyLink to proceed on Customer’s behalf. Okaloosa County Customer Company Name Authorized Signature of Customer Print or Type Name Chairman Title Date Page 12 of 17 © CenturyLink. All Rights Reserved. N198621 v1.030416 CENTURYLINK® LOYAL ADVANTAGE® AGREEMENT LOCAL ACCESS SERVICE EXHIBIT 1. General. CenturylLink QCC will provide Local Access Service ("Service") under the terms of this Service Exhibit, the Agreement and the RSS. 2. Service Description and Availability. 2.1 Description. Service provides the physical connection between the Service Address and the CenturyLink Domestic Network. Service includes any entrance cable or drop wire to, and equipment maintained by CenturyLink at the Demarcation Point, but does not include CPE, Extended Wiring, inside wiring, or other equipment not maintained by CenturyLink. Customer is responsible for any additional terminations beyond the Demarcation Point. All equipment owned by CenturyLink remains property of CenturyLink. Customer disclaims any interest in any equipment, property or licenses used by CenturyLink to provide Service. CenturyLink will not provide Service to a residential location, even if business is conducted at that location. Service is not a standalone service and Customer must purchase the Service in connection with another CenturyLink service for which a local loop is required. 2.2 Types of Service Technologies. CenturyLink uses the following different technologies to provide Service. Some technologies or speeds may not be available in all areas or with certain types of Service. (a) Special Access. “Special Access” means Service using digital signal bandwidths DS0, DS1 and DS3 or Optical Carrier signal bandwidths OC3, OC12, OC48 and OC192. : (b) Ethernet Local Access (“ELA”). ELA is available at bandwidths varying from 1 Mbps to 1,000 Mbps (1G) and 10G (Cross- Connect Access only). ELA is available in the following options: Native Single-Class-of-Service (CoS) Low, Native Single-CoS Medium, Native Single-CoS High, Native Multi-CoS, ELA over SONET, or Ethernet Virtual Access (“EVA”). “Native Single-CoS Low” is a layer 2, switched, native service using a standard Ethemet offering from the local access provider. Native Single-CoS Low is not recommended for use with critical applications (i.e. voice), but is ideal for non-critical applications (i.e. Intemnet and email traffic). “Native Single-CoS Medium” is a layer 2, switched, native service using a better-than-standard Ethemet offering from the local access provider. Native Single-CoS Medium is ideal for a combination of non-critical and/or critical applications; typically varying voice, video, and data. “Native Single-CoS High” is a layer 2, switched, native service using the best Ethemet offering from the local access provider. Native Single- CoS High is ideal for critical applications; typically predictable and reliable voice and data. Native Single-CoS Medium and Native Single-Co$S High are only available with the following CenturyLink services: CenturylLink 1Q® Networking Intemet Port, Private Port or Enhanced Port with Secure Internet Gateway, E-Line, or Ethemet Private Line (‘EPL"). Native Single-CoS Medium or Native Single- CoS High circuit speed must match the maximum CenturyLink IQ Networking port, E-Line, or EPL bandwidth. “Native Multi-CoS" is a layer 2, switched, native service closely aligning the CenturyLink IQ Networking QoS and the local access provider’s Ethemet class of service offering and is only available with CenturyLink 1Q Networking Private Port or Enhanced Port with Secure Internet Gateway. At Customer's discretion, Native Single-CoS Low, Native Single-CoS Medium, Native Single-CoS High, or Native