Okaloosa County BOCC — August 1, 2016 — Agenda Packet — reading text

based solution for our Flexnet radio read system.  Assist with the mass meter switch out for meter entry and work orders.  Continue to assist with the large meter switch out.  Continue to assist with personnel relocation and associated IT assets.  IT will be increasing total storage capacity for the department with an upgrade from a 4TB storage system to a 14TB system. This upgrade will facilitate expected future expansion into digital document retention.  Deploy ruggedized laptops for field operation personnel.  Deploy the Fusion / Converge module to facilitate mobile payments.  Upgrade the virtual environment from VMWare ESXI 5.5 to ESXI 6.  Upgrade the AMR software to remediate an upcoming end-of-life issue with the current software.  SCADA plans to implement a new virtual system to be located at APWRF as well as implement a Disaster Recovery solution.  Upgrade APWRF’s software packages to expand capabilities to the entire SCADA system, Mtelligence & CMMS software.  Combine existing Wonderware systems, APWRF, Bob Sikes, and TESCO into latest iteration of Wonderware 2014.  Convert remaining proprietary automation control systems to Allen Bradley.  Add Meigs Seminole and Blueberry Tank to the SCADA system.  Review and update the physical restructuring of the warehouse done in FY 2016 to be sure all relevant goals have been achieved.  Continue to fine tune and update appropriate documentation of accounting procedures and processes department wide. Packet Pg. 92 PERFORMANCE MEASURES: Actual Approved Proposed Performance Measures FY14/15 FY15/16 FY16/17 Bad debt written off as a % of annual billings <1.0% <1.0% <1.0% Customer Service Personnel Managing/FT-PT 13-1 13-2 13-2 Efficiency Water & Sewer accounts 34,000 35,000 37,000 Number of new accounts set up - Water 8,988 9,200 9,500 Number of new accounts set up - Sewer 7,527 7,800 8,000 Number of Cut offs processed 6,324 6,500 6,800 Total full-time positions in the department 122 126 128 Vacant positions in the department 6 14 TBD Workforce vacancies (vacancies / total) 5% 11% TBD Effectiveness Leadership positions in the department 19 20 20 Leadership vacancies or new personnel 5 9 TBD Leadership turnover (vacancies or new / total) 26% 45% TBD Total Bills processed monthly 29,720 30,000 31,000 Average number of monthly e-bills sent 2,415 3,000 3,200 Packet Pg. 93  BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: PHYSICAL ENVIRONMENT DEPARTMENT/PROGRAM: WATER & SEWER ENTERPRISE FUND/WATER OPERATIONS PROGRAM DESCRIPTION: This program is responsible for assuring that safe and adequate water supplies are provided to users of the County water system. This is accomplished through a network of 21 wells, 20 water tanks, 746 miles of water distribution mains, 53 miles of water service lines, and 3,980 fire hydrants. Read in excess of 33,000 meters each month and maintain backflow preventer program. MAJOR ACCOMPLISHMENTS LAST YEAR:  Continued large meter testing & replacement program, and instituted additional checks and balances for large meter sets. In the past 12 months, for meters 3” and larger, 29 were replaced/set and 26 were tested for calibration.  Brooks Bridge Water Main Bore (alternatives analysis) – install a second water supply line to Okaloosa Island, which would then serve as the primary water source to Okaloosa Island (main on bridge would serve as backup). This project is partially funded by a state appropriation administered by a FDEP Grant Agreement.  Future Water Supply (planning) – continue with Implementation Plan to ensure the sustainability of a safe, reliable, and adequate water supply in the future, with efforts focused along the Shoal River for an offline reservoir. Partnered with the U.S. Army Corps of Engineers on a future water supply alternatives analysis. Completed Shoal River Reservoir Land Acquisition – two purchases, totaling 641 acres of land, for a future off-line reservoir, surface water treatment plant, and supporting infrastructure. Land acquisition was partially funded by a Defense Infrastructure Grant.  Mid County Tank #4 (land acquisition & design) – a second elevated water tank near the Bob Sikes Industrial Park would provide for increased storage, reliability, and redundancy for the potable water and fire suppression systems. This project is partially funded by a Northwest Florida Water Management District grant. Approximately 1.1 acres of land was acquired for the tank and associated infrastructure.  Newcastle Area Water System Improvements (construction) – provide new, larger water mains to the area, along with water meters and fire hydrants to provide increased fire protection and ensure the reliability of the system. This project was partially funded by a Florida Department of Economic Opportunity Community Development Block Grant.  Poquito Bayou Water Main & Force Main Bores (construction) – replace the aging, deteriorated mains under Poquito Bayou with new directional bores.  Replaced approximately 150 aging water meters in hard-to-read locations in the Shalimar area with new, modern meters with transmitters. PROGRAM GOAL: Provide safe, adequate and affordable water supplies to users of the County water system. Provide seamless addition of new water customers. Repair & maintain water wells, tanks, and potable water booster pump stations. Maintain backflow preventer program. Read in excess of 33,000 meters each month and perform all account turn on and turn offs. Maintain the highest standard as it relates to all facets of the customer service function including new service set up, billing and collections. Insure strict compliance with ALL Federal and State requirements through periodic sample testing and constant monitoring. Packet Pg. 94 KEY OBJECTIVES: 1. Meet staffing challenges, such as recruiting, hiring, and retaining employees in 2 primary areas: meter readers (high turnover) and licensed water operators (open positions with high demand/low supply). 2. Ensure budgetary, personnel, customer service and purchasing functions comply with County policies and procedures. 3. Preserve and protect infrastructure to provide quality of service to customers. 4. Maintain and extend the useful life and utility of County facilities. 5. Reduce overall per capita consumption through the promotion and utilization of conservation techniques. 6. Ensure the preservation and safe operation of all work related equipment. 7. Assure water meets all applicable State and Federal drinking water standards. 8. Assure system is operated in such a fashion as to meet peak loads in all service areas. The following projects are planned for FY2017:  Brooks Bridge Water Main Bore (design & construction) – install a second water supply line to Okaloosa Island, which would then serve as the primary water source to Okaloosa Island (main on bridge would serve as backup). This project is partially funded by a state appropriation administered by a FDEP Grant Agreement.  Marlowe Area Water System Improvements (construction) – provide new, larger water mains to the area, along with water meters and fire hydrants to provide increased fire protection and ensure the reliability of the system.  Mid County Tank #4 & Connecting Water Main (construction) – a second elevated water tank near the Bob Sikes Industrial Park would provide for increased storage, reliability, and redundancy for the potable water and fire suppression systems. This project is partially funded by a Northwest Florida Water Management District grant.  Newport/Essex Area Water System Improvements (design & construction) – provide new, larger water mains to the area and fire hydrants to provide increased fire protection and ensure the reliability of the system.  Residential Water Meter Replacement – replace aging, water meters system-wide and add dual check backflow devices and transmitters (for radio read or drive-by capabilities). This is the first year of a multi- year project to replace meters, many of which are 15-20 years old. PERFORMANCE MEASURES: Actual Approved Proposed Performance Measures FY14/15 FY15/16 FY16/17 Input Volume of water produced (millions of gallons) 2,559 2,540 2,540 Number of Backflow Preventers / # of Testers 2,431/1 2,445/1 2,455/1 Efficiency Number of Meters Read / # of Meter Readers 33,165/6 34,000/6 36,000/6 Number of Wells / # of Water Operators 21/4 21/4 21/4 Number of Tanks / # of Water Operators 19/4 19/4 20/4 Cost per gallon of water processed 0.0045 0.0041 0.0044 Effectiveness Total square miles of service area 71.5 71.5 71.5 Packet Pg. 95  BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: PHYSICAL ENVIRONMENT DEPARTMENT/PROGRAM: WATER & SEWER ENTERPRISE FUND/WASTEWATER OPERATIONS (WATER RECLAMATION FACILITIES & LIFT STATIONS) PROGRAM DESCRIPTION: This program is responsible for protecting the public health through the provision of sanitary sewers for wastewater collection (lift stations), treatment plants, and effluent disposal. It is responsible for protecting the environment by preventing the introduction of pathogens and excess nutrients into the ground and surface waters. MAJOR ACCOMPLISHMENTS LAST YEAR:  Maintained 24/7 standby coverage on all program components, lift stations, and water wells.  Transported bio solids from all 3 wastewater reclamation facilities (WRFs) off site to be used as fertilizer.  Operated and maintained compliance with FDEP permits on all 3 WRFs.  Maintained 150 lift stations in our collection system.  Maintained 225 acres of RIBs for effluent disposal at the Arbennie Pritchett WRF.  Operated and maintained Public Access Reuse System for the City of FWB.  Maintenance of pretreatment program for industrial users.  Operated and maintained a State Certified Lab at the Arbennie Pritchett WRF.  Maintain 48 stationary & portable generator sets.  Provided electronic/mechanical support on 21 potable