Okaloosa County BOCC — August 11, 2015 — FY15-16 Budget Request for Okaloosa Tax Collector — reading text

# of Months: Direct Overtime Mon. Hrs. Current direct workload per position: Estimated increased workload: Additional stations added in Crestview (1) and Niceville (2 - new location) as well as additional services being offered including birth certificates and concealed weapons. NEED: Describe the need for the position. This explanation should include, but not be limited to, why alternatives such as reorganization or shifting of responsibilities within your current framework, additional temporary employment or contract services cannot be considered as viable solutions. In March of 2013 we opened a new branch office on Hurlburt Air Force base and did not request an increase in positions at that time. We had hoped to absorb the additional office with current staffing numbers, but with added services (birth certificates and concealed weapons) and the recent purchase of our larger Niceville facility, our current staffing is not adequate. We constantly monitor the average wait time per customer as a metric in our PBL software and have established a target of 15 minutes. Customer wait times have continued to soar, averaging as high as 23 minutes, and our lobbies have remained full during this 2 1/2 year period. It is the policy of the OCTC that all Customer Service Agents perform all tasks, ie. Vehicle and vessel, H&F, taxes, BTR's, DL, birth certificates, and concealed weapons. The added permanent posistions are necessary to provide the quality customer service our customers expect. TOTAL CURRENT VACANCIES 0  EMPLOYEE CERTIFICATION WORKSHEET OKALOOSA CURRENT DESIGNATIONS 2015-16 POS. ANNUAL NO. POSITION TITLE EMPLOYEE NAME DATE AMOUNT 1 Tax Collector Anderson, Ben 2013 $1,250 60 Chief Administrative Officer Harkins, Jim 1995 $1,250 5 Finance Administrator Owens, Paula 1996 $1,250 7 Chief Branch Operations Officer Gillepsie, Theresa 1996 $1,250 3 Chief Financial Officer Holguin, Keri 2000 $1,250 22 Branch Manager Davenport, Cristina 2001 $1,250 24 Assistant Branch Manager Dabney, Sarah 2004 $1,250 4 Chief Information Officer Parsons, Eric 2005 $1,250 20 Assistant Branch Manager Hlavaty, Angela 2006 $1,250 63 Senior Service Agent Knight, Patricia 2006 $1,250 47 Customer Service Supervisor Childs, Heath 2006 $1,250 69 Branch Manager Mellott, Cherrylyn 2006 $1,250 2 Chief Operations Officer Holguin, John 2008 $1,250 8 Branch Manager O'Neill, Carolyn 2008 $1,250 14 Director of Field Services Allen, Josh 2004 $1,250 57 Branch Manager Allmon, Alice 2004 $1,250 10 Branch Manager Wiley, Neena 2008 $1,250 12 Director of Professional Development Holcomb, Carolyn 2010 $1,250 25 Assistant Branch Manager Vaughan, Nichole 2010 $1,250 18 Assistant Branch Manager Castro, Jenny 2011 $1,250 81 Branch Manager Grissom, Lindsey 2011 $1,250 13 Tax Administrator Gordon, Justin 2014 $1,250 64 Customer Service Supervisor Hill, Krystal 2014 $1,250 21 Customer Service Supervisor Smith, Debra 2014 $1,250 30 Customer Service Supervisor Twele, Esther 2014 $1,250 55 IT Specialist Miller, Edgar 2014 $1,250 31 Customer Service Supervisor Isaac, Rebecca 2014 $1,250 27 Customer Service Supervisor Stringer, Sheila 2014 $1,250 28 Customer Service Supervisor Shoubaki, Theresa 2014 $1,250 15 Finance Administrator Leach, Jennifer 2014 $1,250 56 Customer Service Supervisor Rowell, Wendy 2015 $1,250 58 Assistant Branch Manager Austin, Kiesha 2015 $1,250 62 Senior Service Agent Crawford, Brandy 2015 $1,250 65 Senior Service Agent Peoples, Kris 2015 $1,250 35 Senior Service Agent Hunt, Meredith 2015 $1,250 29 Senior Service Agent Moore, Kenua 2015 $1,250 54 Director of Human Resources Bruns, Shari 2015 $1,250 6 Customer Service Agent Riggs, Rebekah 2015 $1,250 38 Senior Service Agent Williams, Megen 2015 $1,250 68 Superintendent of Maintenance Smith, Karen 2015 $1,250 43 Customer Service Agent Sincarenco, Cheron 2015 $1,250 61 Senior Service Agent Ellis, April 2015 $1,250 50 Customer Service Agent Smith, Angie 2015 $1,250 34 Customer Service Supervisor Beale, Mark 2015 $1,250 39 Customer Service Agent Harrell, Michelle 2015 $1,250 16 Customer Service Agent Mattingly, Denise 2015 $1,250  66 Customer Service Agent Rukse, Darlene 2015 $1,250 70 Customer Service Agent Holcomb, Karen 2015 $1,250 51 Customer Service Agent Harlan, Christina 2015 $1,250 32 Tax Agent Hearne, Brandy 2015 $1,250 17 Customer Service Agent Haun, Charlene 2015 $1,250 41 Customer Service Agent Parker, Larry 2015 $1,250 44 Customer Service Agent Parker, Melanie 2015 $1,250 26 Tax Agent Herrington, Lauren 2015 $1,250 46 Field Agent Scott, Laura 2015 $1,250 TOTAL CURRENT DESIGNATIONS $68,750 NEW DESIGNATIONS 2015-16 POS. PRORATED NO. POSITION TITLE EMPLOYEE NAME DATE AMOUNT 36 Senior Service Agent Perry, Cheri 2015/2016 $1,250 53 Finance Administrator Forcier, Tony 2015/2016 $1,250 49 Customer Service Agent Carper, Krystal 2015/2016 $938 33 Field Agent Finley, Carmen 2015/2016 $938 52 Customer Service Agent Koughan, Johnna 2015/2016 $938 67 Customer Service Agent Strombelline, Melissa 2015/2016 $938 40 Customer Service Agent Rice, Dorian 2015/2016 $625 72 Customer Service Agent Burgess, Natasha 2015/2016 $625 59 Customer Service Agent Griswold, Toni 2015/2016 $625 42 Customer Service Agent Huff, Stephanie 2015/2016 $625 37 Customer Service Agent Boutwell, Sheila 2015/2016 $625 TOTAL NEW DESIGNATIONS $9,377 TOTAL CURRENT AND NEW DESIGNATIONS $78,127  TRAVEL WORKSHEET OKALOOSA LOCAL TRAVEL FOR FIELD WORK & ADMINISTRATIVE DUTIES FIELD TRAVEL: Mileage Employees Flat Rate Reimbursement Total miles Reimb. At Amount per Total Flat Rate Number of Field Employees Rate per employee Total Field Travel Flat Rate Employee Reimb. 3 $6,000 ADMINISTRATIVE TRAVEL: Mileage Employees Flat Rate Number of Administrative Reimbursement Total miles Reimb. At Amount per Total Flat Rate Employees Rate per employee Total Administrative Travel Flat Rate Employee Reimb. 13 $4,500 TOTAL LOCAL TRAVEL $10,500 SCHOOL, CONFERENCE OR OTHER TRAVEL SCHOOLS: No. of Total Daily Room Employees No. of Days Transportation Cost per Daily Per Diem Name City Traveling Traveling Cost per Event Employee per Employee TOTAL TaxSys User Group TBA 8 5 $300 $140 $34 $6,140 IT Workshops TBA 4 4 $125 $120 $34 $2,109 Coalition Meetings TBA 8 8 $125 $120 $34 $9,021 TOTAL $17,270 CONFERENCES: No. of Total Daily Room Employees No. of Days Transportation Cost per Daily Per Diem Name City Traveling Traveling Cost per Event Employee per Employee TOTAL Spring TC Education Forum TBA 4 4 $150 $140 $41 $2,486 Fall TC Education Forum TBA 8 5 $600 $140 $41 $6,720 FABTO Conference TBA 3 5 $300 $140 $41 $2,595 FGFOA Conference TBA 1 5 $150 $140 $41 $915 FTDTA Conference TBA 4 5 $300 $140 $41 $3,360 TOTAL $16,076 OTHER: No. of Total Daily Room Employees No. of Days Transportation Cost per Daily Per Diem Type of Travel