Okaloosa County BOCC — September 16, 2014 — PennCredit Proposal — reading text

IBM Storage Area Network capable of expanding to 6 terabytes of disk ¢ 24/7 Hardware Support contract with IBM Penn Credit’s IT staff averages more than 21 years of collection agency experience. They routinely customize file formats, reports, as well as adjust applications to make data transfer, bookkeeping and account tracking more efficient. These tasks are completed quickly in house without the need of enlisting outside help from a collection software vendor. Okaloosa County EMS RFP # EMS 63-14 Page - 42 Service ¢ Integrity ° Results Data Transfer The multi-talented IT team at Penn Credit has extensive knowledge and experience in the collection industry and is an invaluable asset for implementing data transfer between our clients and Penn Credit. Our IT team will work closely with the County's staff to ensure all aspects of the project regarding data transfer and IT support are developed in a timely and accurate manner. Penn Credit has the ability to receive account placements and transfer data in a number of different formats, and occasionally clients may use, or ask us to use, several different formats to transfer account information. We accept accounts electronically in various ways: e FTPS —File Transfer Protocol over Secure Socket Layer (SSL) ¢ SFTP — SSH File Transfer Protocol * FTP/PGP — File Transfer Protocol with PGP Encrypted File ¢ HTTPS - File Transfer via Secure Website ¢ Secure Email ¢ Standard Email with PGP Encryption Accounts can also be placed with Penn Credit by CD, mailed hard copy or fax. We have the ability to encrypt data for electronic transfer in the following ways: * PGP — Pretty Good Privacy « Password Protected Zip File Penn Credit will develop custom software that is able to accept electronic files in the following data types: ¢ EDI-Electronic Data Interchange ¢ XML-— Extensible Markup Language e Fixed Length ASCII data ¢ Comma Separated Value (CSV) * Tab Delimited * €xcel Spreadsheet Okaloosa County EMS RFP # EMS 63-14 Page - 43 PennGre Service * Integrity * Results Fusion Collection System IBM pSeries Model 720 Server * Four 3.0GHz 64-bit Power 7 processors ¢ 32GB of memory © 2x 74GB 15,000 RPM internal disks & DVD-Rom ¢ Dual Gigabit network interface e Dual 4 Gigabit Fibre adapters ¢ AlX version 6.1 {BM DS3524 Storage Server ¢ Dual 4 Gigabit Fibre adapters * 2 Gigabit Cache per controller « 13 X 300GB 10,000 RPM Self Encrypting Drives ¢ Expansion up to 96 Terabytes of disk space Software: © Proprietary collection software designed and developed by our programming staff ¢ 100% Java Objects Additional Hardware * Dell Optiplex Computers * Dell and IBM Servers: Web, FTP, Secure E-mail, Exchange, Domain Additional Software ¢ Collector Training Software ¢ Microsoft Office Products e Microsoft Internet Explorer * Microsoft Windows Vista ¢ MITEL 3300 Phone System ¢ prarieFyre Contact Center Solution - MITEL Enterprise Edition ¢ MITEL Application Suite ¢ MITEL Unified Communications Suite ¢ CACTI Call Recording System ¢ JAT CT Center Predictive Dialer Platform Okaloosa County EMS RFP # EMS 63-14 Page - 44 PennGreait Service Integrity * Results Remote Audit Penn Credit enables the County to view account activity on-line. This remote activity program can be accessed through the internet using a standard browser. We assign a username and password that allows the County access to their accounts only. Once logged into our system, the County has the ability to search by account number, name or Penn Credit ID number and then view items such as account status, balance, remarks, payments and account transactions. The new version of our site now features a dashboard report function that provides a snapshot of the portfolio as well as an ad hoc reporting section where reports can be downloaded either as a PDF or Excel spreadsheet. This site has a secure socket layer (SSL) with 256 bit encryption. The dashboard page contains various statistics based on account referral and collection activity. The County will see information on the dashboard page for collection placement and activity during the current month as well as that information from the time of the first account placement. Also on the dashboard page are links to multiple charts based on collection and placement statistics. The County can choose from 5 different charts, each containing the last 12 months of information. Additionally, Penn Credit’s portal also allows the County to place accounts on hold for up to 30 days at a time, submit a payment or adjustment on an account, and request the cancellation of an account. The County may also submit a request to add new accounts. Keeping with Penn Credit’s emphasis on data security, our system is password protected and automatically logs the user off after 15 minutes of inactivity. Additionally, all user activity is tracked. For an extra layer of security, once a user becomes active, a trusted IP address will be linked to his or her login for identification purposes. After 90 days, inactive accounts are disabled; after 180 days, inactive accounts will be deleted. Sample screen shots and available reports from this on-line access portal are provided on the following pages. A demo of Penn Credit’s FUSION Client Portal can be accessed by visiting: Okaloosa County EMS RFP # EMS 63-14 Page - 45 Service ¢ Integrity * Results Email Address amma —<-_ Watch Demo Vides Pee Sion Client Access Portal Search by [Account Number fe] (07170 Account# Name Service Date Balance Status: Peng IDE 1410-4112 WAKALA, JOHN. 10/01/2011 $80.00 ACT Hooc0de2-001 01110-2222 TIMOCHENKO, SUSAN 20/15/2014 $0.00 PIF Hoeagades-001 01110-3333 JOHNSON, JIM 40/13/2011 $300,00 BKR HodeDde4-Odi 01410-4444 JOHNSON, JAMES 01/01/2012 $500.00 NEW HC095536-001 01110-5554 SMITH, JOE 01/10/2022 $600.00 NEW — H0095537-004 01110-6666 YOUNG, MARY 01/01/2012 $1,000.00 NEW H095538-004 01110-7777 KLINE, JOHN 04/01/2012 $850.00 NEW — HBQ95530-001 01110-8988 SMALL, JIM 12/45/2041 $1,500.00 NEW — HO095540-Go1 1110-9909 BRADLEY, GILL 12/01/2011 $2,000.00 HPC — HO95541-002 (Maximum of 50 résuits displayed} rovided by Penn Credit Corporation Okaloosa County EMS RFP # EMS 63-14 Page - 46 it Service * Integrity * Results Dashboard Statistics Curent Month Beginning to Date $2,679.60 Collections $888,994.07 Collections $0.00 Placed $27,689,071.63 Placed $0.00 Client Cancellations 4.09% Recovery $0.00 Penn Cancellations $2,240,399.55 Openinventory Monthly Collections Charts: Monthly Colections | Batch Collections | Batch Recovery | Open vs Placed | Number Placed | iv Pee ison Client Access Portal amber Ba AT. Search by [Agcoun Accouite Wame Service Date ‘Balarice Status. Benn ID# O1110-1411 WAKALA, JOHN 10/01/2011 $80.00 ACT Fonp0002-004 01110-2222 TIMOCHENKO, SUSAN 20/15/2011 $0.00 PIF o000003-004 1110-3333 JOHNSON, IM 40/13/2011 $300.00 BKR — He0gCND4-001 1410-4444 JOHNSON, JAMES: o1/o1/2012 $500.00 NEW HO095536-003. 1110-5555. SMITH, JOE OL/10/2012 $600.00 NEW H0095537-004 {Hadmum of 50-resiits dspliyed) Pon Ib HK; Han0002001 WA on Remats| Cotas | Raines | Transactions | Bante. | 90-Day Hot Placed: 01/05/2012, Service: 10/01/2011 123 MARKET ST Remark History ia Account Btatust ACT - ACTIVE ACCOUNT neeane Nees Ere eee 3 Patient Nurpes Worle: 239-222-3997, 03/06/2013 10:25 USER: DEB NEW ACT: 0000002002 [Service Rendered: DEEINQUENT BILL . 7 Bof Letters: i Last Ltr 01/06/2012 Pramise Date: 1718/2013 09:01 TEST Pramlsa Amosnt 40.00 01/18/2013 09:01 TEST [Grass Placed: $100.00 st Prat Dates 01/18/2013 09:00 TEST add-on: $0.00 Pea ak Aromat: $0.00 01/18/2013 09:00 TEST Poaiyhae eo. Return Reason Coder o1fie/2013 99:00 TEST Hota Payments: $0.00 O1/18/2013 08:59 TEST Balance: $60.00. AHO 14+ IGE: HER ANNPESS CH This site provided by Poeun Credit: Corporation Okaloosa County EMS RFP # EMS 63-14 Page - 47 Penn Service * Integrity * Results Cfient Summary Report Al Gopal Coens Dallas wad Sanevs Plow $709.90 ‘BePvctiars | -- onacnher FOIE pan cas + Fag add fang ooe a0 + $1 asd ga t + + + + VWWTA AWS WS IES oN REE PEAR ERNIE SUA IE TS ee Placement Callections 414,000 + #13000 + $n Head | $6,008 bane faoos | " t + T t + + t FATT SS SCRE AGRI AST NEREES TANS BMT US ROE WEN 192A Monthly Gollecticns Okaloosa County EMS RFP # EMS 63-14 Page - 48 Service * Integrity * Results Submit Payment/ Adjustment Transaction Type |Payment 4 Amount | 100.00 Comments | Received payment via mail [Submit Transaction _ Request account to be cancelled Cancellation Reason | Placed in error ne Cornments Placed in error || Bankrupt Duplicate Account Deceased | MA Wiite-Off | Charly Write-Off || Administrative Wiite-Off Other (Please enter comments below) Okaloosa County EMS RFP # EMS 63-14 Page - 49 Service * Integrity * Results Account Analysis Options (Archived accounts wil not appear in this report} Select Clent Code: [8G1140 - All Accounts ¥] Only accounts with promises: With payment in last # of days: 0 | Placed From: Month [dan 4] Day [01 ¥] vear [2013 ¥] Piaced To: Month [Dec v] Day [37 v| Year [2013 vi No payment in last # days: fo | Total payments greater than: 0.00 Account Status: [All Statuses vi Current Balance Range from: [0.00 | to: |p999999999.99 | Acknowledgement Report Scan Options Select Clent Code: SG1140 - All Accounts v| From: Month |Jan “i Year 2013 4 To: Month [Dec V] Year|2013 ¥] Reset Form Cancellation Report Scan Options Select Client Code: [SG1140 - All Accounts Fram: Month [Jan] Year|2013 To: Month | Dec V| Year |2073 ¥] Resel Pom Okaloosa County EMS RFP # EMS 63-14 Page - 50 Service ° Integrity ° Results Reporting Capabilities Penn Credit’s collection system maintains a statistical database of performance figures and can generate reports in any desired frequency and format. With a very flexible range of reporting options, Penn Credit has the ability to comply with any reporting requirements, both for internal monitoring and forecasting. Other examples of typical reports our clients request include the Acknowledgment (either concise or detailed version), Payment Analysis, Spindown, Statement of Collection, and Cancellation reports. Acknowledgment Report serves as a receipt verifying all accounts placed have been received by Penn Credit. Options include a concise version or a detailed version. Payment Analysis provides information relating to collection performance, broken down by month of placement. This report illustrates recovery performance and allows the County to forecast future recoveries. Spindown Analysis provides a 12-month record of liquidation rates per month. Statement of Collection details accounts to which payments have been applied during the statement period. This report indicates not only amounts paid by debtors, but also commissions due Penn Credit for collection services rendered, thus serving as an invoice for the County. Cancellation Report lists all accounts scheduled for return, along with the client account number, debtor name, balance, applicable dates, and reason for return. Sample reports appear on the following pages. Okaloosa County EMS RFP # EMS 63-14 Page - 51 PennGr Service * Integrity * Results From: EReports@penncredit.com To: Client's Email Address Subject: P8888 - New Business Acknowledgement from Penn Credit Penn Credit Corporation New Business Acknowledgement Summary Report Date: MM/DD/YYYY Client #: P8883 Client Name: Water Company # of Accounts: HH, Ht Total Dollars: $$$$$$$ ** Acknowledgement with thanks ** This assignment is accepted under our usual terms and conditions that we have with you. Please notify this agency without delay of any payment made to you by the debtor or any contact that the debtor has with you. Penn Credit Corporation New Business Acknowledgement Report Report Date: MM/DD/YYYY Created for: *Client Name* This assignment is accepted under our usual terms and conditions that we have with you. Please notify this