Okaloosa County BOCC — September 16, 2014 — PennCredit Proposal — reading text

Type I] Audited Statement on Standards for Attestation Engagements (SSAE) No. 16 is a widely recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA). As a client, the County is assured that Penn Credit has superior controls and safeguards to protect, host and process the data entrusted to us. Penn Credit has been through an in-depth audit of our control objectives and activities, signifying that we are able to provide reporting in a uniform format to our clients and their auditors. Ves SSAE 16 Type Hl Audit Completed System Password Controls e Users are required to change their password every 12 weeks (approx 90 days) e Users receive password change notification 3 days before their password expires e Users are locked out of their account after 5 password attempts * Due to security reasons, our IT department handles all password resets * Passwords are deleted within 24 hours of any non-collection personnel terminated or resigning their position ¢ Passwords are deleted within 8 hours of any collection personnel terminated or resigning their position ¢ Penn Credit does not employ the use of any generic logins Firewall Penn Credit’s Internet firewall consists of a hardware firewall from Watchguard Technologies. This hardware appliance logs all unsuccessful attempts to gain access to the internal network as a method of detecting intrusions from unauthorized personnel. Access to the location of data files is limited to the Information Technology Department. No other person in the organization can gain access to this end node. Destruction of Confidential Information Penn Credit utilizes the services of a shredding company in the destruction of documents and is provided with locked bins where documents are held securely until they are shredded on site. Virus Protection Virus protection consists of two tiers. Firstly, gateway virus protection exists on our firewall from Watchguard Technologies. Secondly, all our work stations and servers have local protection software from AVG and Microsoft Security Essentials. Okaloosa County EMS RFP # EMS 63-14 Page -59 Service ¢ Integrity * Results FEE STRUCTURE Penn Credit proposes the following fee structure: * 18% for primary collections * 25% for secondary collections * 35% for collections involving litigation (optional service) Okaloosa County EMS Page - 60 RFP # EMS 63-14 PennGreait Service ¢ Integrity * Results INSURANCE AND BONDING Penn Credit maintains comprehensive insurance coverage and bonding to protect its interests and the interests of its clients in the collection of delinquent debts. Coverage includes: * General Liability: $1 Million per occurrence, $ 2 Million aggregate * Automobile Liability: $1 Million each person, $1 Million each accident; $1 Million property damage * Excess Liability: $10 Million per occurrence, $10 Million aggregate * Workers Compensation: $1 Million per occurrence, $1 Million aggregate ¢ Employee Crime/Theft (Fidelity bond): $5 Million / 3rd Party -- $5 Million e Errors and Omissions ¢ Professional Liability: $5 Million per occurrence, $5 Million aggregate ¢ Cyber Liability (Corporate Identity) Protection: $2 Million per occurrence Coverage limits for each category may be reviewed in a copy of our insurance certificate. Please see sample insurance certificates on the following pages. Okaloosa County EMS RFP # EMS 63-14 Page - 61 Service * integrity « Results PENNC-2 OP ID: AS =. ACORD CERTIFICATE OF LIABILITY INSURANCE one muna THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER, THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S}, AUTHORIZED REPRESENTATIVE OR PRODUGER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder Is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require. an endorsement, A statement on this certificate does not confer rights to the certificate holder in lisu of such endorsement(s). PRODUCER Phone: 717-758-9266] ganz” Amanda Sides E568 Kingston Ral, Suite 100 Fax: 717-758-9237) PHONE, 9.717-505-3130 [FRE ney. 717-755-9237 York, PA 17402 EAM. ss, asides@ekmcconkey.com INSURER(S) AFFORDING COVERAGE NAIC # insurer: Indian Harbor Insurance Co 136940 INSURED Penn Credit Corporation INSURER B: 916 S 14th Street PO Box 988 Harrisburg, PA 17104 INSURER ¢: INSURER D: INSURER E: INSURER F : COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS [S TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE PCLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE [SSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR [ADDL|SUBI POLICY EFF | POLICY EXP fi TYPE OF INSURANCE INSR| Vv POLICY NUMBER. (MMIDDIYYYY) | (MMIDDYYYY) LIMITS: ‘GENERAL LIABILITY EACH OCCURRENCE $ | DAMAGE TORENTED | COMMERCIAL GENERAL ABILITY PREMISES (ea ovaurence) |S CLAIMS-MADE occur MED EXP (Any one person) | $ PERSONAL &ADVINJURY | $ GENERAL AGGREGATE $ AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMP/OP AGG | § pouicy | | S89 Loc A "AUTOMOBILE LIABILITY COMBED SINGLET ANY AUTO BODILY INJURY (Per person) | § Ae OWNED ALS eo BODILY INJURY {Pet aceldend)| § r_| ON PERTY DAMAGE HIRED AUTOS AUTOS [iter acesent s $ ‘UMBRELLA LIAB ‘Occur EACH OCGURRENGE $ EXCESS LIAB CLAIMS-MADE| AGGREGATE $ veo] [rerewnons $ WORKERS COMPENSATION WESTATU | [OTH-| AND EMPLOYERS’ LIABILITY YIN wars] [ee ANY PROPRIETORPARTNER/EXECUTIVE E.L. EACH ACCIDENT $ OFFICERIMENBER EXCLUDED? NIA {Mandatory in NH) E.L. DISEASE - EA EMPLOYEE $ (yea, describe under DESCRIPTION OF OPERATIONS below E.L DISEASE - POLICY LIMIT | § A [Professional Llab IMPP004259400 11/01/2013 | 11/01/2074 |EA CLAIM §,000,000) JAGG 5,000,000) DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (Attach ACORD 101, Addldonal Remarks Schedule, if mare space Is required) CERTIFICATE HOLDER CANCELLATION SAMPLE THE EXPIRATION DATE THEREOF, NOTIGE WILL Se DELIVERED. IN SAMPLE ONLY AGCORDANCE WITH THE POLIGY PROVISIONS. XXXXXAAXXAXAARAXKKAXKAXA KA ARRRK, HX KXN AXA XH IKK HXKKAK KKK AK AUIHORZED REPRESENTATIVE XXXXXAAXXXXXAXXAXAXXXXXAXAXAXAK . XXXXXXXXXXXXAXXAXAXAXK Chante, adilte! : : @ 1388-2010 ACORD CORPORATION. All rights reserved, ACORD 26 (2010/08) The ACORD name and logo are registered marks of ACORD Okaloosa County EMS RFP # EMS 63-14 Page - 62 Service ° Integrity * Results a——«*», PENNC-2 OP ID: AS ACORIY ‘DATE (AMIDDIVYYY} CO CERTIFICATE OF LIABILITY INSURANCE ve vino THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER, THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUGER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder Is an ADDITIONAL INSURED, the pollcy(les) must be endorsed, If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policles may require an endorsement, A statement on this certificate doos not confer rights to the certificate holder in lieu of such endorsement(s}. PRODUCER ay & Co, | Phone: 717-755-9266] tales Amanda Sides 2658 Kingston Rd., Suite 100 Fax: 747-755-9237] HONE, eng, 717-505-3130 [ERE toy: 717-765-9237 York, PA 17402 Bibutss, asides@ekmeconkey.com INSURER{S) AFFORDING COVERAGE NAIC a insurer a: Cincinnati Insurance Company 10677 INSURED Pann Gredit Corporation 288 insurer eB: Cincinnati Casualty Company 28665 ree! Ox . Harrisburg, PA 17104 insurer c: Federal Insurance 120281 INSURER D: INSURER E: INSURER F > COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE SEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. ia TYPE OF INSURANCE nse | POLICY NUMBER IMRDON We | CHASNY ED Luvs | GENERAL LIABILITY EACH OCCURRENCE $ 1,000,000) A [|X | commercial GENERAL LIABILITY ICPP3669867 08/19/2013 | 08/19/2014 | PaMeed ges cones) |S 500,000) ] cLams-mane MED EXP {Any one person) | $ 10,000) | PERSONAL & ADVINJURY | $ Excluded pf GENERAL AGGREGATE Hy 2,000,000) GENL AGGREGATE Livir ‘APPLIES PER: PRODUCTS - COMPIOP AGG | § 2,000,000) poucy[ [68% [ |ioc Emp Ben. s 1MMaMM "AUTOMOBILE LIABILITY COMBINED SINGLE LIT | ¢ [| ANY AUTO BODILY INJURY (Pot person) | $ AL SRINED SCHEOULED BODILY INJURY (Par accident) | $ |__| HIRED Autos, a gare PePcdeng AC § $ |X| UMeRELLAwAB | X | occur EACH OCCURRENCE g 10,000,000) A ExcESS LIAB CLAMS-MADE! cPP3689867 08/19/2013 | 09/19/2014 | accrecare 5 10,000,000 cep [ X [retentions o| 3 WORKERS COMPENSATION iC STATO OTH. AND EMPLOYERS" LIABILITY IN x [Weare] [8 B | any eropricromparterexccunve | (WG212030800 08/19/2013 | 08/19/2014 | £1. eact ACGIDENT $ 1,000,000) ‘OFFIGERIMEMBER EXCLUOED? NIA (Mandatory in NH) £,L DISEASE - EA EMPLOYEE] $ 1,000,00 Ifyes, describa under BESGRISTION OF GPERATIONS below E.L, DISEASE - POLICY UMIT L$ 1,000,000 ¢ |Crime (68035829 10/20/2013 | 10/20/2014 |EE Dishon 5,000,000) ard Party 5,000,000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (Aflach ACORD 101, Remarks Wmore space is CERTIFICATE HOLDER CANCELLATION SAMPLE SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN SAMPLE ONLY ACCORDANCE WITH THE POLICY PROVISIONS. XXXXXXXXXXXXXXARXXXAXARRXXAKAX MANA HAHN AAA AXK KK IIH KIKI RUTHORIZED REPRESENTATIVE XXAXXAXXAAXXAXAXXAXXXAXKKARXAKAX éZ, . KXAXAXAXAXAXAXAAXAXXAK, Ctanincta-(). dickens ! 4 © 1988-2010 ACORD CORPORATION. All rights reserved. ACORD 25 (2010/05) The ACORD name and jogo are registered marks of ACORD Okaloosa County EMS RFP # EMS 63-14 Page - 63 INDEMNIFICATION AND HOLD HARMLESS To the fullest extent permitted by law, CONTRACTOR shall indemnify and hold harmless COUNTY, its officers and employees from liabilities, damages, losses, and costs including but not limited to reasonable attorney fees, to the extent caused by the negligence, recklessness, or intentional wrongful conduct of the CONTRACTOR and other persons employed or utilized by the CONTRACTOR in the performance of this Agreement. Penn Credit Corporation Wy pye~ Proposer’s Company Name “Afithorized Signature ~ Manual 916 S. 14th Street, Harrisburg, PA 17104 Thomas EF Foley, Jr. Physical Address Authorized Signature — Typed 916 S. 14th Street, Harrisburg, PA 17104 Chief Operating Officer Mailing Address Title 800-800-3328 ext 3003 717-238-0901 Phone Number FAX Number 561-371-2937 561-371-2937 Cellular Number After-Hours Number(s) July 30, 2014 DATE CONFLICT OF INTEREST DISCLOSURE FORM For purposes of determining any possible conflict of interest, all bidders/proposers, must disclose if any Okaloosa Board of County Commissioner, employee(s), elected officials(s), of if any of its agencies is also an owner, corporate officer, agency, employee, etc., of their business. Indicate either “yes” (a county employee, elected official, or agency is also associated with your business), or “no”. If yes, give person(s) name(s) and