Okaloosa County BOCC — February 12, 2013 (meeting #1122) — reading text

and the conservation of the physical and financial assets of the Board, the Clerk of Court, the Tax Collector, the Property Appraiser, and the Supervisor of Elections. Our major activities include administration of the Self-Insurance Fund; including general liability, worker’s compensation, auto and property insurance, the Employee Benefits Program, Contract Review, Public Records Requests and Claims Management. In addition, we act as Coordinator of the Americans with Disabilities Act (ADA) for the county. VISION STATEMENT Over the next several years, RM envisions greater challenges with the uncertainty of employee health care, property insurance and ever- changing legal and regulatory demands placed on the County. The Risk Management department will meet those challenges by the continued monitoring of insurance markets, aggressive defense of claims, and renewed commitment to employee safety and health preservation through effective wellness campaigns and employee education. OPERATIONS PHILOSOPHY We believe in being accessible and responsive to employee needs. We aggressively defend claims against the county while with the same fervor; insist on high-quality customer service to employees all the while paying particular attention to cost-effectiveness and fiscal responsibility to the taxpayer. 74 Packet Pg. 114  4.a.A GOALS, OBJECTIVES & STRATEGIES Goal 1 Maintain adequate property and casualty coverage levels for Okaloosa County assets within budget constraints and at reduced cost Objective To reduce the cost impact to the County of the self-insurance Attachment: 2013-2014 Strat Plan (1360 : Overview of Proposed FY 2014 Strategic Plan and Board Direction) fund Action/Strategies a) Meet with brokers and review budget strategies to improve forecasting of future revenues and expenditures for 2014 budget b) Explore moving renewal date of property and casualty insurance to April 1 to avoid attempting to bind insurance during hurricane season c) Strategize with Finance Director and develop strategies that will achieve acceptable reserve levels for the self-insurance fund d) Work with our health insurance brokers and devise strategies for handling future impacts on the County health insurance program, including impacts from the Health Care Reform Act legislation d) Coordinate with our health insurer and the employee wellness committee to improve employee wellness thereby helping to control health insurance costs Goal 2 Increase the effectiveness of Okaloosa County’s safety program aiming at reduction of work-related injuries and associated costs of injured employees Objective To increase awareness of the cost significance of work- related injuries to each county department Action/Strategies a) Review workers’ compensation injury reports, looking for any trends in injury types and causes. Report finding and discuss opportunities for improvement with department directors at least quarterly b) Evaluate safety training needs within all departments and develop training programs to meet those needs c) Encourage departments to use RM as a source for safety training d) Coordinate with HR staff, our insurers and vendors to provide cost effective and quality safety training materials e)Conduct quarterly safety meetings with department safety representatives and promote safety within the entire organization f)Conduct at least two countywide safety seminars during fiscal year 2014 75 Packet Pg. 115  4.a.A Goal 3 Maintain quality customer service to County employees and participating constitutional officers regarding employee benefits including health, dental, life and long term disability insurance Objective To achieve employee satisfaction with the products and services provided to county employees Action/Strategies a) Continue to work with vendors to improve the quality and value of employee benefits provided by RM Attachment: 2013-2014 Strat Plan (1360 : Overview of Proposed FY 2014 Strategic Plan and Board Direction) b) Meet with the constitutional offices at least twice a year to discuss the administration of the employee benefit plans, review and discuss any changes to the benefit plans and ensure open communications between all stakeholders c) Cross train staff to ensure all staff provides excellent customer service. All staff will be appropriately trained by the end of the first quarter of fiscal year 2014 Goal 4 Increase the efficiency of the Risk Management staff to adequately complete the RM mission Objective To ensure office staff can function during extensive leave periods Action/Strategies a) Review the employee task manual for the employee benefits coordinator position and make adjustments to reflect any changes in the position in light of the new hire. Review to be completed by the end of the second quarter of fiscal year 2014 b) Review employee task manual for the claims adjuster position and complete by end of the first quarter 2014 c) Develop and review employee task manual for Risk Manager by end of third quarter 2014 76 Packet Pg. 116  4.a.A TOURIST DEVELOPMENT DEPARTMENT MISSION STATEMENT Attachment: 2013-2014 Strat Plan (1360 : Overview of Proposed FY 2014 Strategic Plan and Board Direction) VISION STATEMENT OPERATIONAL PHILOSOPHY GOALS, OBJECTIVES & STRATEGIES Goal 1 Produce a multiyear Strategic Tourist Development Plan covering all five pennies for Okaloosa County and coordinate conceptualization, implementation and execution of same with all of the various constituency groups and departments in the County and State Objective Action/Strategies Goal 2 Formulate a detailed listing of potential Capital Projects for Pennies 1, 2 and 4, and a reserve strategy for all five Objective To produce a detailed list of shovel-ready projects, along with cost estimates to be in position to aggressively compete for any potential funding that may come available Action/Strategies Goal 3 Focus a concentrated, deliberate solicitation effort on the destination’s most natural market; leisure and vacation travel Objective To retain the customers we already have and expand marketing efforts nationally and especially internationally to attract and retain new customers Action/Strategies 77 Packet Pg. 117 Goal 4 Focus on meetings, conventions and event sales; particularly to 4.a.A increase occupancy during the shoulder seasons Objective To leverage the ECCC and create and market Okaloosa Island and Convention Center District Action/Strategies a) Significantly leverage the ECCC b) Create and market the Okaloosa Island Convention Center District – The Emerald Coast Convention Complex c) Create a lodging sales advisory group from the industry around Attachment: 2013-2014 Strat Plan (1360 : Overview of Proposed FY 2014 Strategic Plan and Board Direction) the ECCC Goal 5 Adapt the TDD organization to meet new strategy objectives and enhance local community presence, orientation and communications Objective To rebuild trust and a supportive local constituency Action/Strategies Goal 6 Elevate and communicate enhanced positioning, reputation and effectiveness of the Okaloosa County TDD locally, regionally, state- wide and nationally Objective Action/Strategies 78 Packet Pg. 118  4.a.A VETERANS SERVICE MISSION STATEMENT Attachment: 2013-2014 Strat Plan (1360 : Overview of Proposed FY 2014 Strategic Plan and Board Direction) The Okaloosa County Veterans Service Office’s purpose is to provide assistance to the men and women who served in the U.S. Armed Forces, their dependents, and widows/widowers, on matters pertaining to available state and federal Veterans Administration benefits and programs. The office coordinates and disseminates information on Department of Defense, federal, state, and county benefits, including certain private organization programs designed specifically for veterans and their families. VISION STATEMENT Over the next several years, the Veterans Service Office faces an increasing challenge to meet the needs of our Okaloosa County veterans. There is an upswing in office activity due to a significant number of new veterans due to ongoing multiple military conflicts and the rapidly increasing number of troops returning home. In addition to meeting the needs of these new veterans, we continue to serve the needs of those veterans who served in other conflicts or times of peace and provide services to dependents and survivors of all veterans. We are still providing service to WWII, Korean and Vietnam conflict veterans on a daily basis. The department will also face increased claims for benefits resulting from additional regulation changes through continual medical research and expanded Federally approved programs. Additionally, the economic downturn also affects a large portion of the veterans’ population who are now seeking services. The department staff will implement information, experience and knowledge to assist all veterans and their dependents in obtaining all benefits and entitlements through education, communication and technology. OPERATIONS PHILOSOPHY The Veterans Service Office is the veterans’ advocate and is the first stop for many veterans in the community for services and benefits. We believe in providing high-quality, customer-oriented services to all veterans, their dependents and their survivors in applying for all benefits to which they are entitled. The work is complex and exacting due to the numerous state and federal laws involved and the regulations by which they are 79 Packet Pg. 119  4.a.A administered. These laws cover many and varied benefits including compensation, pension, insurance, death benefits, hospitalization and education. We