Okaloosa County BOCC — February 12, 2013 (meeting #1122) — reading text

4.a.A INFORMATION SYSTEMS MISSION STATEMENT The mission of the Information Systems Department (IS) is to create and Attachment: 2013-2014 Strat Plan (1360 : Overview of Proposed FY 2014 Strategic Plan and Board Direction) maintain a technical infrastructure that emphasizes standardization, data and resource sharing among departments, constitutional offices and other external entities. This approach integrates county computing and network resources as a single enterprise, reducing the duplication of effort and cost. This management of technology and data in a coherent, organized effort is necessary to ensure limited money, resources and time are wisely allocated to provide effective government. This mission must be accomplished in a continually improving fashion. The strategy that supports this mission must be planned yet fluid so as to support the changing needs of the customers Information Systems supports. VISION STATEMENT Our vision is to provide efficient quality technical services at the highest level possible. The need of the customers to accomplish their respective mission is of paramount importance and the requirements for technical support continue at an increasing pace. Our vision is driven by the need of our customers. As the customers redefine their needs and processes Information Systems must be flexible and innovative so as to accommodate their needs. In order to do this proper planning must ensure sufficient resources are allocated in order to implement standardized solutions in a planned, organized and cost-effective fashion. Solutions involve making public information available in a timely manner and on equitable terms, leveraging the use of network resources to the fullest extent in order to benefit the citizenry. Future solutions will continue to be more network centric and Web based. As IS is better able to understand customer needs through improved communications most software products will be purchased rather than developed in-house. However, some in-house programming will continue as necessary. Continued efforts will be to implement enterprise-wide solutions that are well planned and are supported in a standardized fashion. OPERATIONAL PHILOSOPHY Information Systems commits to a team approach to the delivery of quality services to our customers and to safeguarding the information 40 Packet Pg. 80  4.a.A resources entrusted to us. We strive to deliver services in a planned yet timely, cost effective, professional and courteous manner. It must be recognized that our customers are experts in their fields and we exist to support their mission through well-designed, cost-effective enterprise technical solutions. Just as IS recognizes the expertise of customers so too Attachment: 2013-2014 Strat Plan (1360 : Overview of Proposed FY 2014 Strategic Plan and Board Direction) must IS be recognized as having the expertise in regard to technology. This relationship fosters a team approach to accomplishing missions. GOALS , OBJECTIVES & STRATEGIES Goal 1 Maintain or reduce networking and communication costs. Objective To reduce networking costs and communication costs by supporting infrastructure maintenance and improvements while adding new sites to the Okaloosa fiber ring. Action/Strategies a) Implement 911 Public Safety Answering Point Network b) Engage School Board with Fiber conceptual design c) Design and develop SCADA Fiber Priority List Goal 2 Provide sufficient Email, storage and security to Okaloosa County technical users Objective To increase current disk/tape space by 200 percent Action/Strategies a) Expand current Equallogic SAN device b) Add a blade chassis with expansion capabilities c) Detail Exchange migration plan, includes email extension of Okaloosafl.com d) Replace backup tape library with disk storage device Goal 3 Support the County mission through Web Based solutions for all County operations Objective To ensure all domains purchased for county needs are owned and managed by BCC Action/Strategies a) Inventory BCC Domains b) Inventory/evaluate DNS c) Consider hosting and supporting multiple domains d) Manage reconstruction of Okaloosafl.com 41 Packet Pg. 81  4.a.A Goal 4 Reduce end of life server and PC hardware expense Objective To reduce servers 30% and replace aging PC’s Action/Strategies a) Continue to move servers to VMware environment b) Move data stores and applications for small departments to consolidated solution c) Extend the VM solution to a second configuration Attachment: 2013-2014 Strat Plan (1360 : Overview of Proposed FY 2014 Strategic Plan and Board Direction) d) Explore PC desktop virtualization or thin clients where applicable Goal 5 Maintain, replace and add new users and devices to the VOIP system. Evaluate expansion with municipalities. Objective To upgrade existing software and migrate Centrex users to VOIP Action/Strategies a) Plan for new locations b) Develop VLAN design c) Coordinate with Sheriff to ensure efficiency d) Analyze email /voice mail mergence e) Designate Centrex elimination/evaluate SIP Trunk Goal 6 Increase the availability of on-demand geospatial data and support for departments and citizens Objective To increase the performance and functionality of GIS centric web applications Action/Strategies a) Develop and implement GIS centric applications using a common development environment and standardize on the ArcGIS Server platform b) Review current departmental and other county agency address functions and provide strategies for enterprise level improvement. c) Integrate more effectively with 9-1-1 operations and databases. d) Define, design and deliver effective back end database solutions to support critical departmental applications. 42 Packet Pg. 82  4.a.A Goal 7 Maintain Sunshine One Utility locates for the Okaloosa Fiber Optic System Objective To maintain Sunshine One locates Action/Strategies a) Facilitate coordination with Traffic Engineering b) Develop consolidated Sunshine One plan c) Implement Attachment: 2013-2014 Strat Plan (1360 : Overview of Proposed FY 2014 Strategic Plan and Board Direction) Goal 8 Increase government utilization of the fiber optic network Objective To engage Okaloosa School board and Eglin Air Force base in order to form cost saving partnerships. Action/Strategies a) Meet with Commissioners to discuss Pro/Cons b) Meet with School Board to discuss conceptual design c) Meet with 96 Test Wing to promote diverse opportunities d) Design Implement plan for Shalimar and old Hospital move e)Consider SLA for support of PSAP network migration f)Implement PSAP migration Goal 9 Maintain audio/video equipment for BCC Objective To maintain cameras and web cast equipment for support of county viewers and BCC meetings. Maintain, train users for Minute-Trac Action/Strategies a) Verify audio visual equipment is operational prior to BCC meetings b) Coordinate necessary repairs with vendor C) Support the TDD Goal 10 Support mobile devices and wireless networking Objective To maintain standardized mobile device technology Action/Strategies a) Coordinate with all user departments b) Redefine mobile device usage policy c) Manage mobile devices and wireless networking to provide employee and citizen access to Web based solutions d) Wireless for Water and Sewer Administration 1st and 3rd floors e) Wireless for Crestview Courthouse & Brackin Bldg, 3rd floor. 43 Packet Pg. 83  4.a.A LIBRARY COOPERATIVE Attachment: 2013-2014 Strat Plan (1360 : Overview of Proposed FY 2014 Strategic Plan and Board Direction) MISSION STATEMENT The Okaloosa County Public Library Cooperative (OCPLC) provides free and easy access to information, ideas, books and technology that enriches, educates and empowers the residents of Okaloosa County. VISION STATEMENT The Okaloosa County Public Library Cooperative will foster the spirit of exploration, the joy of reading, and the pursuit of knowledge for all ages and cultures starting with the very young. It will offer individual enlightenment in every aspect of information and technology in an environment that provides challenge, collaboration, entertainment and welcome for all through proactive service that exceeds customer expectations. OPERATIONS PHILOSOPHY The Okaloosa County Public Library Cooperative values free public access to information resources collected to satisfy all segments of our service area, provided through exceptionally personal and innovative public service. We recognize and respect diversity of cultures, thinking, literacy, learning styles, age, background and talents. We recognize the value of rapidly changing technological, economic, political and social environments and strive to incorporate them as much as possible and appropriate into our library culture and operations. 44 Packet Pg. 84  4.a.A GOALS, OBJECTIVES & STRATEGIES Goal 1 Effectively deliver technology-based information and services Objective 1 To maintain critical technology infrastructure to ensure uninterrupted operations Attachment: 2013-2014 Strat Plan (1360 : Overview of Proposed FY 2014 Strategic Plan and Board Direction) Action/Strategies a) Replace out-of-warranty server b) Ensure adequate knowledge of library system support personnel through training at vendor conference c) Upgrade software applications to current versions d) Renew software licenses and maintenance agreements Objective 2 To educate customers in finding and utilizing online resources Action/Strategies a) Libraries will offer free computer training for patrons through a variety of group classes, individual tutoring, or spontaneous one- on-one instruction b) Market technology-based services through a variety of media outlets to reach a wide audience Objective 3 To