Okaloosa County BOCC — July 14, 2014 — 1-9 County Warning Point — reading text

BOARD OF COUNTY COMMISSIONERS OKALOOSA COUNTY, FLORIDA SERVICE AREA: PUBLIC SAFETY DEPARTMENT/PROGRAM: 911 COMMUNICATIONS DIVISION/CWP DISPATCH PROGRAM PROGRAM DESCRIPTION: This program consists of a 911 Communications Division Chief; 4 Communications Supervisors, a QA Training Officer and 10 full-time Communications Technicians. The Fire and EMS Dispatch Program under the Department of Public Safety is responsible for dispatching emergency calls for 17 fire departments and EMS in all parts of Okaloosa County, requesting assistance from appropriate agencies, providing life safety information to responders, providing various notifications to the State and other County Departments or contracted agencies, and assisting with 311 inquiry requests. This program also provides county-wide radio system services and infrastructure for Fire and EMS response agencies. REVENUE: County Warning Point is funded within the General Fund. Supporting revenue of the General Fund are ad valorem taxes, communications service tax, local business tax, permits and fees, state shared revenue, charges for services, judgments and fines, miscellaneous revenue and transfers from other funds. EXPENDITURES: Expenditures Budget FY12 FY13 FY14 FY15 Category Actual $ Actual $ Original $ Approved $ Personal Services 853,760 875,232 928,037 928,220 Operating Expenses 30,007 30,794 36,587 37,759 Capital Outlay 0 0 0 30,000 Other 0 0 0 0 Total 883,767 906,026 964,624 995,979 HISTORICAL STAFFING SUMMARY: Category FY12 FY13 FY14 FY15 Full-time 16 16 16 16 Part-Time 0 0 0 0 Relief 0 0 0 0 Total 16 16 16 16  MAJOR ACCOMPLISHMENTS LAST YEAR:  Dispatched 21,973 EMS and 18,548 fire related calls.  Handled 76,942 administrative calls.  Received State of Florida 911 Public Safety Telecommunicator training program recertification.  Maintained alternate emergency communication sites and backup radio system operations.  Continued training program for Statewide Law Enforcement Radio System radio users.  Maintained dedicated paging/alerting frequency for fire department/EMS notification via fiber optic transport medium.  Implemented generator monitoring system to monitor and maintain required test logs for EOC facility. PROGRAM GOAL: To provide emergency communication services to callers and responders utilizing established protocols, standards while adhering to Florida Statutes 365.171 and 401 and following the State Emergency Medical Services, Law Enforcement, and Florida Fire Service Communication Plans. KEY OBJECTIVES: 1. Ensure dispatching functions according to policy and procedures. 2. Provide quality assurance and improvement practices for division. 3. Monitor, access, and report statistical trends and current conditions for emergency responders and management. 4. To dispatch emergency calls under one minute 95% of the time. 5. To administer Fire Service Dispatch Contract. 6. To develop local Communication Plans and Alternate Emergency Communication Sites. PERFORMANCE MEASURES: Actual Estimated Adopted Performance Measures FY12/13 FY13/14 FY14/15 Number of Trained Dispatchers Input 15 15 15 *FY09/10 performed dual function Number of Fire Calls Dispatched 18,548 18,622 18,800 Output Number of EMS Calls Dispatched 21,973 23,684 25,014 Percentage of calls dispatched 1 minute or less 95% of the Efficiency 96% 96% 96% time Quality Assurance Scores equal 95% or better 98% 98% 98% Effectivenes Number of calls outside of dispatch time line 395 380 365