Okaloosa County BOCC — January 5, 2016 — Phyllis Shanks 112015 — reading text

 PHYLLIS SHANKS 1009 Blvd De La Parisienne Mary Esther Florida 32569 850-581-2381/home 850-428-2349 cell SUMMARY OF QUALIFICATIONS Extensive experience in property/condominium management over the past 17 years Licensed Community Association Manager and Vacation Rentals (CAM #16443) since 1995 WORK HISTORY 2009– Present Area General Manager Okaloosa Island, ResortQuest by Wyndham, NWFL, Responsible for all aspects of management of four profit centers to include the operations of four front desks, four associations, maintenance, housekeeping, guest/owner relations; supervised up to 30 employees. Was Awarded “Financial Planner of the Year” 2009 and “Employee of the Quarter”, 2010 and 2012. 2007- 2009 General Manager of WaterScape Condominium, Okaloosa Island, worked with the developer and builder on site during construction and furnishing of the 339 unit development, including a waterpark. Responsible for setting up the Kaba lock system, designing the front desk work area, setting up a game room and organizing a Kids Club Program. Contacted the owners and discussed the ResortQuest Rental Program. Hired a CAM and Rental Manager, assisted developer in furnishing 50 units, worked with decorator and completed project before deadline. 2005 – 2007 Assistant HOA Manager, Resort Manager and Director of Associations Portofino Resort, Pensacola Beach, Sterling Resorts then Portofino Management LLC, hired to be the assistant Association Manager for Two of the Five Towers. Within two Months was promoted to Resort Manager. Responsible for all Rental departments, including the front desk, reservation agents, Kids Club, worked closely with Human Resources. Was acting Director of Associations for the Five Towers and Master during interviewing process for new Director. During the transition from Sterling to Portofino Resorts LLC, worked with “Signature Training” for the Reservations and Guest Service Staff, stayed on Property during transfer of all customer reservations from Sterling’s system to the new company. Portofino had a restaurant, spa, gift shop, and a boat. Supervised over 100+ employees during peak season. 2000 -2005 General / Association Manager for Island Echos, Okaloosa Island, CAM for Waters Edge Condominium and Summer Place Condominium, responsible for all rental aspects and the management of three boards, consisting of 21 Board of Directors. Oversaw the repairs to properties during the Hurricanes (5) during this time frame. Worked with Insurance Adjustors, Building Engineers, Homeowners, Employees, Decorators and Contractors. Summer Place was the first property on the Island to open after Ivan.” Awarded Manager of the Year” 2002 1994-2000 Rental Manager, Seagrove Offsite Office, our office at peak had 289 rental properties ranging from studios to 12 bedroom homes, responsibilities included, contacting owners, making reservations, opening and closing the office, ordering inventories, inspecting / emergency cleaning of units, linen counts. The Truman Show was filmed during this time and we provided rooms for most of the crew. Awarded “Employee of the Quarter” in 1996 for assisting them. PROFESSIONAL AFFLIATIONS Fort Walton Beach Chamber of Commerce Board of Director 2010-2012 Chair of the Installation Dinner 2012 – first one to make a profit Chair of the Mardi Gras Committee 2012 Co Chair of the Mardi Gras Committee 2011 Chair and Co Chair of the Hospitality Round Table 2006 – 2011 Chair and Co Chair of the First, Second and Third Beach Olympics Team Captain ResortQuest United Way 2011, 2010 and 2009 - Crestview Walton County Chamber of Commerce Board of Directors 1996