Okaloosa County BOCC — 2013 meeting #1122 (date undetermined) — 2013-2014 Strat Plan — reading text

employee and citizen access to Web based solutions d) Wireless for Water and Sewer Administration 1st and 3rd floors e) Wireless for Crestview Courthouse & Brackin Bldg, 3rd floor. 43  LIBRARY COOPERATIVE MISSION STATEMENT The Okaloosa County Public Library Cooperative (OCPLC) provides free and easy access to information, ideas, books and technology that enriches, educates and empowers the residents of Okaloosa County. VISION STATEMENT The Okaloosa County Public Library Cooperative will foster the spirit of exploration, the joy of reading, and the pursuit of knowledge for all ages and cultures starting with the very young. It will offer individual enlightenment in every aspect of information and technology in an environment that provides challenge, collaboration, entertainment and welcome for all through proactive service that exceeds customer expectations. OPERATIONS PHILOSOPHY The Okaloosa County Public Library Cooperative values free public access to information resources collected to satisfy all segments of our service area, provided through exceptionally personal and innovative public service. We recognize and respect diversity of cultures, thinking, literacy, learning styles, age, background and talents. We recognize the value of rapidly changing technological, economic, political and social environments and strive to incorporate them as much as possible and appropriate into our library culture and operations. 44 GOALS, OBJECTIVES & STRATEGIES Goal 1 Effectively deliver technology-based information and services Objective 1 To maintain critical technology infrastructure to ensure uninterrupted operations Action/Strategies a) Replace out-of-warranty server b) Ensure adequate knowledge of library system support personnel through training at vendor conference c) Upgrade software applications to current versions d) Renew software licenses and maintenance agreements Objective 2 To educate customers in finding and utilizing online resources Action/Strategies a) Libraries will offer free computer training for patrons through a variety of group classes, individual tutoring, or spontaneous one- on-one instruction b) Market technology-based services through a variety of media outlets to reach a wide audience Objective 3 To increase number of e-books available to customers Action/Strategies a) Seek grants, donations and sponsorships to raise funds for increased purchases b) Libraries contribute maximum number of free titles to Open Library project c) Investigate alternative e-book providers and service delivery methods d) Reduce expenditures on physical materials to free up funds for e-book purchases Objective 4 To extend library service to upper-north county residents Action/Strategies a) Maintain self-service kiosk at Baker; pay annual service contract fees b) Purchase new books and videos to meet kiosk customer needs c) Target promotional campaign on use of online information resources and e-book service to residents in Baker and Laurel Hill areas d) Conduct needs assessment in Laurel Hill to determine feasibility of self-service kiosk for the community 45 Goal 2 Sustain current level of public services Objective 1 To provide 292 (combined total) hours per week of customer operations in library facilities Action/Strategies a) Advocate for stable and/or increased funding at county and municipal levels b) Automate processes where possible to free staff for public service duties c) Maximize use of staff time by seeking process efficiencies in routine tasks Objective 2 To deliver customer materials in a timely manner to all library locations. Action/Strategies a) Participate in Florida Navigator interlibrary loan project to allow customer-initiated automated requesting. b) Continue to provide twice-weekly statewide courier delivery for interlibrary loan through Tampa Bay Library Consortium’s Distance Library Learning Initiative (DLLI) service. c) Maintain courier service contract with Okaloosa Public Schools to provide 2-3 deliveries per week (during school terms) between library locations. 46  PUBLIC SAFETY MISSION STATEMENT The Department of Public Safety protects the health, safety, and welfare of our community by providing: Emergency Medical Service response and transportation of the sick and injured; Emergency Management preparedness, mitigation, response, and recovery activities; operation of the county’s 911 system; dispatching for Fire and EMS; and Beach Safety and water rescue activities. VISION STATEMENT Over the next five years the department of Public Safety will face increased demands for service, funding, space, consolidation, and information challenges. The Department will continue to meet these challenges by embracing new technologies, exploring funding sources, consolidation strategies and cross utilization of personnel to achieve optimum effectiveness and efficiency. OPERATIONS PHILOSOPHY We believe in being helpful, reliable, open, honest, accessible, responsive and well informed. We will solve problems and will pay attention to cost- effectiveness and fiscal responsibility. We have respect for and appreciation of the public and are dedicated to providing the highest quality services for all who live in and visit our community. 47 EMERGENCY MANAGEMENT DIVISION GOALS, OBJECTIVES & STRATEGIES Goal 1 Maintain the current Emergency Management Program and provide adequate funding for preparedness, response, mitigation, and recovery as required by Florida State Statute 252 Objective To maintain total budget funding at current levels or reductions at levels no greater than other county funded public safety agencies in order to avoid automatic comparable percentage reductions of state grant funds Action/Strategies a) Educate the public on the services provided by the division that directly impact the daily lives of the public and their safety b) Educate the public and county officials of the potential ramifications of budget cuts that will require cuts in service due to corresponding grant funding cuts c) Petition State of Florida decision makers to grant waivers if budget cuts do occur to the division budget d) Continuously research other funding streams such as grants not associated with the State of Florida Goal 2 Increase the capability of the planning function by establishing a dedicated planner position to maintain current plans and develop new plans as needed Objective To increase the staffing budget by $50,000 for salary and benefits to fund one additional full time position in the Emergency Management Division beginning Fiscal Year 2014 Action/Strategies a) Coordinate with HR to establish a position description by October 2013 b) Research job descriptions and pay scales from comparable Florida county emergency management offices that utilize planners by October 2013 c) Advertise position through professional services d) Develop specific interview questions that are related to planning operations 48 Goal 3 Increase the level of interaction and access to information between Okaloosa County government and its citizens Objective To increase public access and availability to information by expanding the 311 web site and begin the planning for staffing, in coordination with 911 Communications, the 311 Citizen Information Line with live operators during normal business hours Action/Strategies a) Maintain WEB QA interface program in response to inquiries b) Develop cost estimates to add functional system as they become available for the 311 system c) Continue to utilize various social media platforms as an inexpensive rapid means of communicating emergency information to citizens Goal 4 Maintain the capability of communication platforms that will be utilized to prepare for, respond to, and recover from emergency and disaster situations Objective To maintain current Emergency Management communication systems at present capabilities, repairs and replacement of communication equipment and software as necessary; maintain maintenance contracts costing $47,167.24 with certified service contractors for the repair and upgrade of communication platforms Action/Strategies a) Research new types of communication systems, which will improve communications while reducing or holding level costs associated with communications platforms and services b) Ensure current communication platforms are capable of interoperable communication c) Maintain the new Okaloosa County Emergency Management communications trailer/mobile command post to ensure command, control, and communications systems are available in disasters and other emergency situations d) Maintain 25 portable satellite phones and one base station for emergency communications f) Maintain the Code Red county-wide warning system g) Maintain and continue to increase the daily use capabilities of the WEB EOC disaster management information system h) Continue to expand remote sensing capabilities for real-time weather conditions and traffic conditions 49 Goal 5 Maintain current level of hazardous materials response capabilities by the Okaloosa County Special Operations Team Objective To maintain response equipment through preventive maintenance and replacement, to maintain proficiency of response personnel through training, and to maintain two full-time personnel to man the response vehicle at a cost of $85,453 annually Action/Strategies a) Ensure at a minimum two personnel are available to man and maintain the Special Operations response vehicle at a cost of $85,453 annually b) Ensure daily and weekly maintenance is performed on the associated equipment required for response to hazardous material spills and releases c) Ensure assigned personnel attend recurring training in order to maintain proficiency and certifications at no cost to Okaloosa County Goal 6 Comply with federal and State of Florida requirements as identified through State Statutes, State and Federal scopes of work, federal legislation and federal agency rules Objective To identify requirements, develop plans, procedures, interagency coordination, and working groups to ensure compliance with all requirements and seek out possible funding sources as they are available to provide for equipment and supplies needed to meet requirements a) Ensure Okaloosa County shelters continue to comply with U.S. Department of Justice and FEMA requirements as related to Functional Needs Support Services shelters b) Maintain trailer and associated equipment to support Functional Needs Support Services for Okaloosa County shelters c) Ensure Okaloosa County compliance with Homeland