Okaloosa County BOCC — 2013 meeting #1122 (date undetermined) — 2013-2014 Strat Plan — reading text

the standard for organizational culture through management and employee coaching that fosters positive employee relations, teamwork, excellent customer service and accountability; and development of relevant policies, procedures and countywide training programs. OPERATIONS PHILOSOPHY We believe in being helpful, reliable, open, honest, accessible, responsive, and well informed. We are problem solvers who believe in teamwork and personal commitment and who pay particular attention to cost effectiveness and fiscal responsibility. We have respect and appreciation for the public and are dedicated to providing the highest quality services for all who live in and visit our community. 37 GOALS, OBJECTIVES & STRATEGIES Goal 1 Maintain organizational compliance with employment laws and county policies by September 30, 2014 to minimize financial legal costs Objective To maintain 100% compliance with state and federal employment laws Action/Strategies a) Maintain subscriptions and review periodic updates to Federal Employment Law Letter and FLSA Handbook b) Attend annual SHRM Florida conference c) Update county policies to reflect new or changed laws by March 31, 2014 d) Develop communication tools to include memos to employees and training programs to inform employees and supervisors of updated policies and procedures by May 31, 2014 Goal 2 Enhance the County’s performance evaluation process Objective To increase the quality of feedback provided to employees through the performance review process Actions/Strategies a) Obtain copies of other agencies’ performance evaluation forms and policies for review by January 31, 2014 b) Convene a focus group of county employees to provide insight into program development by March 31, 2014 c) Prepare draft of recommended changes by October 31, 2014 d) Review changes with department directors for feedback by November 30, 2014 e) Seek BCC approval for improved performance evaluation program by March 31, 2015 f) Provide performance evaluation training to department directors, managers and supervisor employees by July 31, 2015 38 Goal 3 Increase the county’s overall minority employee composition to a level that mirrors the diversity makeup of the county’s civilian work force to ensure a diversified workforce Objective To increase the county’s overall employment of minorities from 12.8% to 14.9% by May 31, 2018 Action/Strategies a) Conduct analysis of diversity profiles by department and provide results to directors by August 31, 2014 b) Conduct briefing at department directors’ meeting to increase awareness of countywide goals c) Serve as a liaison between the county and minority and women’s organizations and community action groups concerned with the employment opportunities of minorities and women Goal 4 Increase leadership and supervisory skills and employee development through training opportunities to ensure all employees are well informed, well trained and working toward achieving the County’s overall goals Objective To develop a Training Zone Program curriculum for employees who have an interest in advancing their skills and/or increasing their professional development Action/Strategies a) Conduct training needs assessment by January 31, 2015 b) Analyze training needs by March 31, 2015 c) Develop training plan by June 30, 2015 Goal 5 Increase efficiency within the Human Resources Department in support of the County’s sustainability program Objective To electronically store all employee personnel files and move toward a more paperless system Action/Strategies a) Survey other public human resources departments who have moved to an electronic filing system by January 31, 2014 b) Research companies who are able to provide electronic filing systems by July 31, 2014 c) Demo electronic filing system products by November 30, 2014 d) Request funding for electronic filing system solution through FY 2014 budget process by May 30, 2015 e) Begin the process of storing all employee personnel files by December 31, 2015 f) Complete process of storing all employee personnel files by December 30, 2017 39  INFORMATION SYSTEMS MISSION STATEMENT The mission of the Information Systems Department (IS) is to create and maintain a technical infrastructure that emphasizes standardization, data and resource sharing among departments, constitutional offices and other external entities. This approach integrates county computing and network resources as a single enterprise, reducing the duplication of effort and cost. This management of technology and data in a coherent, organized effort is necessary to ensure limited money, resources and time are wisely allocated to provide effective government. This mission must be accomplished in a continually improving fashion. The strategy that supports this mission must be planned yet fluid so as to support the changing needs of the customers Information Systems supports. VISION STATEMENT Our vision is to provide efficient quality technical services at the highest level possible. The need of the customers to accomplish their respective mission is of paramount importance and the requirements for technical support continue at an increasing pace. Our vision is driven by the need of our customers. As the customers redefine their needs and processes Information Systems must be flexible and innovative so as to accommodate their needs. In order to do this proper planning must ensure sufficient resources are allocated in order to implement standardized solutions in a planned, organized and cost-effective fashion. Solutions involve making public information available in a timely manner and on equitable terms, leveraging the use of network resources to the fullest extent in order to benefit the citizenry. Future solutions will continue to be more network centric and Web based. As IS is better able to understand customer needs through improved communications most software products will be purchased rather than developed in-house. However, some in-house programming will continue as necessary. Continued efforts will be to implement enterprise-wide solutions that are well planned and are supported in a standardized fashion. OPERATIONAL PHILOSOPHY Information Systems commits to a team approach to the delivery of quality services to our customers and to safeguarding the information 40 resources entrusted to us. We strive to deliver services in a planned yet timely, cost effective, professional and courteous manner. It must be recognized that our customers are experts in their fields and we exist to support their mission through well-designed, cost-effective enterprise technical solutions. Just as IS recognizes the expertise of customers so too must IS be recognized as having the expertise in regard to technology. This relationship fosters a team approach to accomplishing missions. GOALS , OBJECTIVES & STRATEGIES Goal 1 Maintain or reduce networking and communication costs. Objective To reduce networking costs and communication costs by supporting infrastructure maintenance and improvements while adding new sites to the Okaloosa fiber ring. Action/Strategies a) Implement 911 Public Safety Answering Point Network b) Engage School Board with Fiber conceptual design c) Design and develop SCADA Fiber Priority List Goal 2 Provide sufficient Email, storage and security to Okaloosa County technical users Objective To increase current disk/tape space by 200 percent Action/Strategies a) Expand current Equallogic SAN device b) Add a blade chassis with expansion capabilities c) Detail Exchange migration plan, includes email extension of Okaloosafl.com d) Replace backup tape library with disk storage device Goal 3 Support the County mission through Web Based solutions for all County operations Objective To ensure all domains purchased for county needs are owned and managed by BCC Action/Strategies a) Inventory BCC Domains b) Inventory/evaluate DNS c) Consider hosting and supporting multiple domains d) Manage reconstruction of Okaloosafl.com 41 Goal 4 Reduce end of life server and PC hardware expense Objective To reduce servers 30% and replace aging PC’s Action/Strategies a) Continue to move servers to VMware environment b) Move data stores and applications for small departments to consolidated solution c) Extend the VM solution to a second configuration d) Explore PC desktop virtualization or thin clients where applicable Goal 5 Maintain, replace and add new users and devices to the VOIP system. Evaluate expansion with municipalities. Objective To upgrade existing software and migrate Centrex users to VOIP Action/Strategies a) Plan for new locations b) Develop VLAN design c) Coordinate with Sheriff to ensure efficiency d) Analyze email /voice mail mergence e) Designate Centrex elimination/evaluate SIP Trunk Goal 6 Increase the availability of on-demand geospatial data and support for departments and citizens Objective To increase the performance and functionality of GIS centric web applications Action/Strategies a) Develop and implement GIS centric applications using a common development environment and standardize on the ArcGIS Server platform b) Review current departmental and other county agency address functions and provide strategies for enterprise level improvement. c) Integrate more effectively with 9-1-1 operations and databases. d) Define, design and deliver effective back end database solutions to support critical departmental applications. 42 Goal 7 Maintain Sunshine One Utility locates for the Okaloosa Fiber Optic System Objective To maintain Sunshine One locates Action/Strategies a) Facilitate coordination with Traffic Engineering b) Develop consolidated Sunshine One plan c) Implement Goal 8 Increase government utilization of the fiber optic network Objective To engage Okaloosa School board and Eglin Air Force base in order to form cost saving partnerships. Action/Strategies a) Meet with Commissioners to discuss Pro/Cons b) Meet with School Board to discuss conceptual design c) Meet with 96 Test Wing to promote diverse opportunities d) Design Implement plan for Shalimar and old Hospital move e)Consider SLA for support of PSAP network migration f)Implement PSAP migration Goal 9 Maintain audio/video equipment for BCC Objective To maintain cameras and web cast equipment for support of county viewers and BCC meetings. Maintain, train users for Minute-Trac Action/Strategies a) Verify audio visual equipment is operational prior to BCC meetings b) Coordinate necessary repairs with vendor C) Support the TDD Goal 10 Support mobile devices and wireless networking Objective To maintain standardized mobile device technology Action/Strategies a) Coordinate with all user departments b) Redefine mobile device usage policy c) Manage mobile devices and wireless networking to provide