Okaloosa County BOCC — 2013 meeting #1122 (date undetermined) — 2013-2014 Strat Plan — reading text

Okaloosa County Strategic Plan In preparation of Fiscal Year 2013-2014 Index Airports Pgs. 3-7 Board of County Commissioners Pgs. 8-10 Corrections Pgs. 11 - 13 County Administrator’s Office Pgs. 14 - 16 Court Services Pgs. 17 – 21 Extension Pgs. 22 -24 Facility Maintenance Pgs. 25 - 27 Fleet Pgs. 28 - 29 Growth Management Pgs. 30 - 36 Human Resources Pgs. 37 - 39 Information Systems Pgs. 40 - 43 Library Cooperative Pgs. 44 - 46 Public Safety Pgs. 47 - 55 Public Works Pgs. 56 - 71 Purchasing Pgs. 72 - 73 Risk Management Pgs. 74 - 76 Tourist Development Council Pgs. 77 - 78 Veterans Services Pgs. 79 - 80 Water & Sewer Pgs. 81 - 84 2  AIRPORTS MISSION STATEMENT The Airports Department operates Okaloosa County’s three public use airports consisting of Northwest Florida Regional Airport (VPS), Crestview / Bob Sikes Airport (CEW), and Destin Airport (DTS). The department provides safe, dependable air transportation support services in accordance with the highest standards through facilities that ensure comfort and convenience for business, military and leisure travelers. Airport functions are financially self-sufficient and accommodate a wide range of scheduled commercial air carrier service, industrial, corporate, military and private aircraft operations. VISION STATEMENT Over the next five years, competition for air carrier service by all airports in the region will increase while industrial demand from the aerospace sector is expected to grow as new military programs are established. Okaloosa County Airports will provide distinctive services and will be an exceptional value for customers and business partners alike by providing beneficial infrastructure and operating environments. Airport resources are committed to providing economic benefits that exceed $510 million annually for our community and the organization strives towards being the preferred choice of customers throughout the greater Northwest Florida region and beyond. Improving public awareness and building brand loyalty is a focus. OPERATIONS PHILOSPHY We believe in being helpful, reliable, open, honest, accessible, responsive, and well informed. We are problem solvers who believe in teamwork and personal commitment and who pay particular attention to cost effectiveness and fiscal responsibility. We have respect and appreciation for the public and are dedicated to providing the highest quality services for all who live in and visit our community. As we pursue our vision and carry out our mission, we will be guided by the following principles: Integrity - we will uphold the highest ethical standards in all of our operations. Customer satisfaction - we will strive to exceed customer expectations by providing world-class customer service with distinction of products. Value and competitive pricing - we will strive for competitive value to our customers, business partners, and tenants through effective use of infrastructure and resources. Safety and security - we will provide 3 our customers with an operating environment that is safe, secure, dependable, and exceeds the highest regulatory and industry standards. Efficiency - we will maximize proficient use of all resources and encourage professional creativity so that our customers and business partners succeed. Convenience - we will provide facilities and services that are readily available, well located, and user friendly to yield the best possible experience. GOALS, OBJECTIVES & STRATEGIES Goal 1 Achieve the lowest cost per enplaned passenger of any airport in Northwest Florida Objective To keep the air carrier cost per enplaned passenger below $6.00 Action/Strategies a) Attract additional signatory carriers b) Further expand non-aeronautical sources of revenue c) Negotiate favorable fee terms with U.S. Air Force d) Carefully manage O&M expenditures e) Increase the number of travelers Goal 2 Have the lowest airport debt per enplaned passenger of any airport in Northwest Florida while making necessary capital improvements Objective To expand terminal concourse and make other necessary capital improvements without increasing the existing debt amount of $55.41 per enplaned passenger Action/Strategies a) Optimize use of Federal Aviation Administration (FAA)/Florida Department of Transportation (FDOT) entitlement and discretionary grant funding b) Apply FAA Military Airports Program (MAP) grants to capital improvement expenses c) Carefully monitor and scrutinize engineering contracts and task orders d) Implement pay-as-you-go program to decrease long-term debt e) Maintain good debt service coverage ratios 4 Goal 3 Develop new and enhance existing non-aeronautical sources of revenue Objective To increase sources of non-airline revenue to lower airport rates and charges Action/Strategies a) Market and lease cargo building b) Identify best enterprise use and obtain United States Air Force (USAF) concurrence for development of land inside existing130- acre leasehold c) Develop further concession areas inside terminal building d) Increase non-airline revenue per square foot ratio Goal 4 Broaden industrial base and increase business presence at the Crestview/Bob Sikes Airport (CEW) Objective To attract new companies and expand tenant occupancy on airfield and industrial park Action/Strategies a) Market and lease available land parcels b) Accommodate business development needs of existing aerospace companies c) Support military-related programs by providing a conducive environment for related contracts d) Develop a strategic business development plan with Economic Development Council (EDC) with specific focus on CEW Goal 5 Implement noise compatibility measures and enhance better airspace utilization through formalized safety procedures at Destin Airport (DTS) Objective To establish a project path for positive air traffic control capabilities and implementation of further noise abatement measures at DTS Action/Strategies a) Implement recommendations of FAA Part 150 Noise Study b) Achieve FAA and FDOT grant funding for noise abatement programs c) Develop residential noise mitigation plan to include voluntary home insulation and/or purchase d) Coordinate phased reconstruction of runway and taxiway system per Airport Master Plan e) Complete environmental assessment, site study and design for an Air Traffic Control Tower 5 Goal 6 Operate all three airport facilities with efficiency, lowest possible operating and maintenance expenses, and continue to build a strong margin of revenue for each facility Objective To keep all operations and maintenance related expenses at the lowest possible level Action/Strategies a) The department will look for further benefits in contractual services b) Employee ratio to activity will be very low as compared to all Florida airports c) Build upon successes of collaboration with USAF d) Negotiate a new three to five-year operating agreement with all signatory airlines e) Negotiate a new three to five-year operating agreement with all car rental companies Goal 7 Improve public awareness of the benefits associated with having local airport services and focus on building customer loyalty in patronage of Northwest Florida Regional Airport (VPS) Objective To build upon successful advertising and marketing campaigns to showcase the attributes of airport services in order to prevent passenger leakage to other competing airports in the region Action/Strategies a) The airport will aggressively market and advertise b) Communicate the value and economical benefits to local community c) Implement a “service first” philosophy that encourages all employees, regardless of level, to ensure that all customer experiences are positive d) Work closely with Tourist Development Council (TDC), local business leaders and hospitality industry representatives to enhance community awareness by establishment of an “Air Service Task Force” to better gauge public interests, perceptions and financially help entice new carriers to the market e) Engage in frequent dialogue with existing airlines to ensure competitive fares, increased capacity and service to new destinations f) Seek federal and state grant assistance in developing further air service incentives and marketing strategies 6 REMARKS/ADDITIONAL INFORMATION • We represent the geographic center of Northwest Florida and will apply this strength to improve air travel services and ancillary products • We have proximity and access to Eglin AFB, 7th Special Forces Group headquarters, and surrounding military installations to the benefit of Defense Department affiliated individuals and companies • We can offer lower operating costs than other airports in our region • We have a dependable, recession-resistant base of military and government travelers 7  BOARD OF COUNTY COMMISSIONERS MISSION STATEMENT The Board of County Commissioners (Board) provides transportation, communication, public safety, public utilities and quality of life services to the people of Okaloosa County in an effective and efficient manner. VISION STATEMENT The Board will provide the necessary services efficiently and effectively, while striving for continued improvement, which will generate additional savings. The Board will strive to incorporate technology in every facet of County operations, both within the Board and with the constitutional officers, to save time and taxpayer money. We will fully support the Eglin Complex, Hurlburt Field, the 7th Special Forces Group and the Army Rangers which serve as the prime economic generator for Okaloosa County. We will seek new and innovative solutions to the long-term issues in stormwater and transportation. We will focus on economic development with a new, holistic approach to strengthen our economy through diversification. OPERATIONS PHILOSOPHY The Board believes in being helpful, reliable, open, honest, accessible, responsive and well informed. We will solve problems and will pay attention to cost-effectiveness and fiscal responsibility. We have respect and appreciation for the public and are dedicated to providing the highest quality services for all who live in and visit our community. GOALS, OBJECTIVES & STRATEGIES Goal 1 Reduce the number of unpaved road while increasing the number of paved roads that are resurfaced Objective To follow a program of scheduled program of paving and resurfacing roads while increasing available dollars by all reasonable means Action/Strategies a) Identify all potential funding sources b) Prioritize road pavement list c) Prioritize resurfacing/overlay list d) Prioritize base