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and Peer Analysis Figure A-6: EC Rider Trend and Peer Comparison for Revenue Miles Okaloosa County Revenue Miles (000) Okaloosa County Transit, FL 500 Terrebonne Parish, LA 400 Mean Macatawa Area, MI 300 200 Michiana Area, IN 100 Bay County,FL 0 2009 2010 2011 2012 2013 Lake County, FL Fiscal Year 0 200 400 600 Thousands Figure A-7: Peer Comparison for Revenue Hours (000) Revenue Hours Okaloosa County Transit, FL Terrebonne Parish, LA Mean Macatawa Area, MI Michiana Area, IN Bay County,FL Lake County, FL 0 10 20 30 40 Thousands Total Operation Expense Total operation expense includes all operating costs associated the transit agency (i.e., vehicle operations, maintenance and administration costs). EC Rider’s total operating expense increased from $1.10 million in 2009 to $1.15 million in 2013, or 4.3%. However, when taking into consideration inflation, the actual total operating expense measured in 2009 dollars decreased by 4.1% during this five-year period. This indicates that overall operating expenses were effectively held constant and even reduced. The total operating expense for EC Rider is less approximately 41% less than the peer group mean. ACCESS EC RIDER | Okaloosa County’s 10-Year Transit Development Plan A-6 Appendix A: Trend and Peer Analysis Figure A-8: EC Rider Trend and Peer Comparison for Total Operating Expense (000) Okaloosa County Total Operating Expense (000) Okaloosa County Transit, FL $1,400 $1,200 Terrebonne Parish, LA Mean $1,000 Macatawa Area, MI $800 Michiana Area, IN $600 Bay County,FL $400 Total Operating Expense ($000) $200 Total Operating Expense ($000) (in 2009$) Lake County, FL $0 $0 $1,000 $2,000 $3,000 $4,000 2009 2010 2011 2012 2013 Thousands Fiscal Year Vehicles Operated in Maximum Service The trend analysis reveals that the performance measure for vehicles operated in maximum service remained constant at 14 years for each of the five years, from 2009 to 2013. With respect to its peers, EC Rider ranks at the top in the peer group for vehicles operated in maximum service, with 50% higher than the peer group mean of seven years. It is interesting to note that EC Rider also has the oldest fleet of vehicles compared to its peer systems (see Average Age of Fleet indicator in the next section, Effectiveness Measures). Figure A-9: EC Rider Trend and Peer Comparison for Vehicles Operated in Maximum Service Okaloosa County Vehicles Operated in Maximum Service Okaloosa County Transit, FL 15 Terrebonne Parish, LA 10 Macatawa Area, MI Mean Michiana Area, IN 5 Bay County,FL 0 Lake County, FL 2009 2010 2011 2012 2013 0 5 10 15 Fiscal Year ACCESS EC RIDER | Okaloosa County’s 10-Year Transit Development Plan A-7 Appendix A: Trend and Peer Analysis Passenger Fare Revenue Passenger fare revenue is the total amount of funds generated from passenger fares. EC Rider’s passenger fare revenue increased from $103,149 in 2009 to $123,991 in 2013, or 20% in total. This is attributed to the fare increases implemented in 2012 and subsequent ridership increases in both 2012 and 2013. Figure A-10: EC Rider Trend and Peer Comparison for Passenger Fare Revenue Okaloosa County Passenger Fare Okaloosa County Transit, FL Revenues (000) Terrebonne Parish, LA Mean 150 Macatawa Area, MI 100 Michiana Area, IN 50 Bay County,FL 0 Lake County, FL 2009 2010 2011 2012 2013 $0 $100 $200 $300 $400 $500 $600 Fiscal Year Thousands Effectiveness Measures Effectiveness measures indicate the extent to which service-related goals are being met. Effectiveness measures include service supply, service consumption and quality of service, and are represented by variables such as vehicle miles per capita, passenger trips per revenue hour, and average age of fleet. Figures A-11 through A-19 present the trend and peer analysis for these effectiveness performance indicators. Vehicles Miles per Capita Vehicle miles per capita is derived from the total system vehicle miles and service area population within a ¾-mile distance of service provided. It measures the supply of service provided based on the demand within the service area. For EC Rider, vehicle miles per capita decreased by 6.4%, from 2.71 miles per capita in 2009 to 2.53 miles per capita in 2013. The decrease has been gradual, suggesting a corresponding increase in effectiveness. Vehicle miles per capita for EC Rider are below the peer group mean. This is an indication that the supply of service is less than what is typically experienced by peer agencies. It also may result from the fact that EC Rider’s service area population is highest among its peer group. ACCESS EC RIDER | Okaloosa County’s 10-Year Transit Development Plan A-8 Appendix A: Trend and Peer Analysis Figure A-11: EC Rider Trend and Peer Comparison for Vehicle Miles per Capita Okaloosa County Vehicle Miles per Capita Okaloosa County Transit, FL 3.00 Terrebonne Parish, LA 2.50 Mean 2.00 Macatawa Area, MI 1.50 Michiana Area, IN 1.00 0.50 Bay County,FL 0.00 2009 2010 2011 2012 2013 Lake County, FL Fiscal Year 0 2 4 6 8 Passenger Trips per Capita Passenger trips per capita is calculated by dividing the total transit boardings by service area population. This measure of service effectiveness quantifies transit utilization within the service area. Passenger trips per capita in Okaloosa County experienced little variation between 2010 and 2013. However, EC Rider ranks at the bottom when compared to its peer systems, at 72% below the peer mean. This is likely due to the different reporting method for service area population that was previously mentioned. Figure A-12: EC Rider Trend and Peer Comparison for Passenger Trips per Capita Passenger Trips per Capita Okaloosa County Transit, FL Mean 1.20 Terrebonne Parish, LA 1.00 Macatawa Area, MI 0.80 Michiana Area, IN 0.60 0.40 Bay County,FL 0.20 Lake County, FL 0.00 0 2 4 6 8 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 Passenger Trips per Revenue Mile Passenger trips revenue hour is calculated by dividing transit boardings by revenue miles. It is a measure for the supply of revenue service provided based on the level of demand. In Okaloosa County, passenger trips per revenue mile experienced an increase of 7.1%. This indicates the system was achieving better ridership productivity between 2009 and 2013. However, when compared to its peer systems, EC Rider places at the ACCESS EC RIDER | Okaloosa County’s 10-Year Transit Development Plan A-9 Appendix A: Trend and Peer Analysis bottom at almost 47% below the peer mean, indicating that there is room for improvement in this effectiveness measure. Figure A-13: EC Rider Trend and Peer Comparison for Passenger Trips per Revenue Hour Okaloosa County Passenger Trips per

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