Okaloosa County BOCC — January 21, 2014 — Red line revision of Northwest Florida Regional Airport Ground Transportation Policy for 1.21.14 — reading text

all rates and charges for transportation, additional personnel, and/or baggage. The rate sheet shall include all charges. There shall be no hidden costs. The rate sheet shall be displayed inside the vehicle in plain sight for the passenger(s) to review. Rate sheets shall measure a minimum of seven (7) inches by nine (9) inches in dimension with minimum size lettering of 12 font on a computer. The rate sheets will be kept on file in Airport Administration. The rates shall not be changed until a new copy of the rate sheet is filed with Airport Administration (please see Example 1). If the vehicle is equipped with a meter the rates shall be posted inside the vehicle in plain sight and a copy of the rates will be kept on file in Airport Administration. The rates shall not be changed until a copy of the new rates is filed with Airport Administration. In addition to the rate sheet, each vehicle shall post on the back passenger window, in plain view within sight of the customer, the top ten destinations (as determined by Airport Administration). Please see Example 2 to include pricing. Vehicles must display in plain view if the company only accepts cash or checks (i.e., no credit cards, vouchers, etc.) and the company shall also advise Airport Administration of same. 2.14 CARE OF PREMISES: Operators shall keep the Queuing Area and the Ready Line of the Airport neat, clean and orderly at all times. Drivers/companies shall not leave anything on Airport property (trash bags, vehicle parts, tires, etc.). Smoking shall be allowed only in designated areas. Cigarette butts shall be placed in the appropriate containers. No smoking will be permitted on the Ready Line. 2.15 DRESS: While on duty, each Operator shall practice good hygiene. Hair, including facial hair, shall be neat, trimmed and present a groomed appearance. Operators shall be clean and neatly dressed at all times while conducting business at the Airport. Operators shall wear business clothing, a button down, polo, or collared shirt with sleeves with the company name and/or logo listed (pin on name tag or embroidery). Slacks or jeans shall be clean and in good condition. Pants cannot have holes in them (knees or pockets). Shorts may be worn. Shorts must be no more than three (3) inches above the knee. Operators must wear shoes. Flip flops (thong type) shoes are not authorized. Three (3) violations of this dress code may result in suspension and/or revocation of the Airport Permit(s). 12  2.16 IDENTIFICATION BADGE: The ground transportation company is responsible for providing each Operator an identification badge. The ID badge will be issued after the favorable background check is provided to Airport Administration. The ID badge shall be worn by the Operator and be visible at all times while conducting business on Airport property. The ID badge shall be no smaller than 3.5" X 2" and shall have the Company's name listed along with the individual's name, picture, height, weight, color eyes, and color hair. 2.17 BUSINESS TAX RECEIPT: It shall be unlawful for any person to be engaged in or carryon the business of operating a Commercial Vehicle without first obtaining a Business Tax Receipt from the Okaloosa County Tax Collector to do so. 2.18 REFUNDS: Refunds for pennits are not usually given under nonnal circumstances. The Airport Director or designee may authorize a refund in extreme cases. The refund, if approved, shall be pro-rated depending on the amount of time that the pennit was issued. The request for a refund shall be made in writing and submitted to the Airport Director. Refund requests shall be reviewed on a case by case basis. 2.19 SIGNAGE: All Commercial Vehicles shall have proper signage. Proper signage shall include the name of the company. The signs shall be at a minimum of 12 inches by 18 inches or 216 square inches with the name of the company in letters no smaller than 2 inches in height. Any other wording may be in smaller letters. Each vehicle shall have at least two signs, one posted on each side of the vehicle. Signs must be pennanent on the vehicle. Magnetic signs can be used on the vehicle for additional infonnation but not in lieu of the required signs. Magnetic signs can be used as the main sign (temporarily) in the case of a replacement vehicle (due to accident or regular vehicle in shop for maintenance) and the replacement vehicle is registered with Airport Administration. Magnetic signs on temporary vehicles may not last more than thirty (30) days. Limousines are exempt from the above signage policy as written. Limousines must have the name of the company on the front license plate. 2.20 SUBCONTRACTING VEHICLES: Subcontracting Commercial Vehicles for short tenn events or special pick ups must obtain an Airport Permit. Types of vehicles include rental cars/trucks, U-hauls, trailers, etc. Insurance requirements shall be the same as regular vehicles. Rental agreements or vehicle registration must be presented at time of obtaining the pennit. Permits must be obtained prior to pick up. See Schedule A for subcontract vehicle and trailer fees. ARTICLE 3 OPERATIONAL PROCEDURES 3.1 PASSENGER PICKUP: Passenger pickup shall be on a first-come, first- out basis, however, passengers are permitted to select a Commercial Vehicle of their choice. No Commercial Vehicle shall carry a passenger while in the process of carrying 13 another paying passenger unless mutually agreed upon by both passengers. A scheduled pre-arranged passenger may request another passenger that is not currently pre-arranged to ride with them. No Commercial Vehicle shall take two voucher passengers at the same time, except if the same family has two vouchers. (Example: If the Mother and child have one voucher and the father is on a separate voucher.) No Operator shall permit more persons to be carried in a vehicle than the rated seating capacity of the vehicle. Children must be positioned in an approved child restraint device/seat. In accepting passengers, Operators shall not discriminate on the grounds of race, color, national origin, gender, religion, creed, politics, or affiliation with any group. Operators shall not refuse a passenger desiring service because of short or long haul destination. Operators are prohibited from loitering or standing inside the Airport terminal. Operators are not allowed to solicit prospective customers. Example: If a prospective passenger approaches a Operator while the Operator is in the terminal, the Operator is not allowed to take that passenger. The Operator must refer that passenger to the front curb, first vehicle in the ready line. 3.2 PASSENGER DROP OFF: Commercial Vehicles, which are dropping off passengers at the Airport, may proceed directly to the terminal entrance for drop off. If a Commercial Vehicle is dropping off a passenger at the Airport and is requested by the passenger to wait so the passenger can continue to their final destination in the same Commercial Vehicle are not required to enter the Queue Area. They may proceed to the pre-arranged parking area. Passengers may be charged for waiting time. Commercial Vehicles waiting for passengers to continue on their original journey may not pick up passengers and shall leave the Airport only with their original passenger. 3.3 READY LINE: A maximum of two (2) Commercial Vehicles at anyone time will be allowed in the Commercial Vehicle ready line. Operators must stay with their vehicles at all times. When necessary for use of restroom facilities or the terminals restaurants, Operators may be absent from their taxicab for not more than five (5) consecutive minutes. Commercial Vehicles are not committed unless they have baggage or an individual in their vehicle. Once the passenger(s) are loaded in the vehicle the Operator shall push the button for the next Commercial Vehicle in the queuing line to proceed to the front curb. The Airport Director may change the location of the Ready Line or the number of vehicles allowed to occupy the ready line. Notification to companies may be provided verbally or in writing. The Ready Line may be temporarily relocated by enforcing authorities, without written notice, during emergencies or when deemed appropriate. Vehicles that leave the ready line with a passenger, and the passenger informs the driver that he/she does not have money for the fare, while still on Airport property may return to the ready line. The driver must contact the Airport Operations Center (AOC) prior to approaching the ready line. 3.4 QUEUE: Commercial Vehicles with valid Airport Permits wishing to pick up passengers must enter the Queue Line then proceed to the Ready Line. 14 Commercial Vehicles may not pickup passengers without first entering the Queue line unless a pre-arranged pick up is made under 3.8 below. All passenger pickups shall be made at the front curb. Acceptance of any baggage, package, parcel, or any item for delivery or transport constitutes a fare and the taxicab wi1lleave immediately. Operators may be absent from their vehicles for not more than five (5) consecutive minutes. 3.5 REFUSAL OF FARE: Commercial Vehicles shall not refuse a passenger fare while at the front curb. Commercial Vehicles refusing a fare shall immediately leave the curb without picking up any other fare and either leave the airport or move to the rear of the Queuing Line (Holding Area). Commercial Vehicles shall not be required to accept a fare that desires to have the bill placed on a charge basis, whether it is an individual, company, or other charge basis if that company does not accept credit cards and/or vouchers. Companies must notify Airport Administration in writing if they do not accept credit cards or vouchers. If companies accept credit cards, there shall not be a self-imposed limit. In the event the Operator refuses such a fare, the passenger shall be referred by the Dispatcher to the next Commercial Vehicle in line. Operators may refuse a fare (prospective passenger) who is disorderly, belligerent, vulgar, violent or intoxicated or has children that require child restraint devices and their vehicle is not equipped with these devices. In such cases, the Airport Police will be notified immediately. Such refusal will not jeopardize a taxicab's place in the Ready Line. 3.6 PARKING: Limousines, buses, or trucks picking up parcels or passengers shall park in designated spaces only. 3.7 SILENT PAGING: Operators will be allowed to conduct Silent Paging as long as they are parked in the pre-arranged area outside the terminal baggage claim area. Operators may hold a sign, '""hich has been constmcted of materials and design that have been approved by the Airport Director with the pre-arranged customer's name imprinted upon it. The silent paging board must be professionally made and it must The sign can have the Operator's company's name listed for large parties along with the name of the event. The list of names for the event shall be provided to Airport Administration at least twenty four (24) hours in advance. Silent Paging may be conducted in the baggage claim area no closer than the first column or in the pre-arranged area outside the terminal baggage claim area. 3.8 PRE-ARRANGED PICK UPS: Commercial Vehicles with a valid permit issued under this Ordinance shall be allowed to pick-up passengers, baggage, or parcels with a pre-arranged agreement and shall be allowed to park at areas designated for pre- arranged pick-up parking areas. Pre-arranged, not from Terminal, pick-ups must be scheduled prior to arrival at the Airport for the pick-up with the name of the passenger(s). Pre-arranged pickups