Fort Walton Beach — Fiscal Year 2022-23 Adopted Budget — reading text

900,000 100.00% $ - $ - $ - $ - Total Federal Grants $ 900,000 100.00% $ - $ - $ - $ - TOTAL INTERGOVERNMENTAL REVENUE $ 900,000 100.00% 252,486 259,160 153,990 25,000 1500-361-1000 Interest Income 12,500 -50.00% $ 252,486 $ 259,160 $ 153,990 $ 25,000 Total Interest Income $ 12,500 -50.00% 19,558 19,558 21,349 21,500 1500-362-2020 Rental and Lease Income 21,600 0.47% $ 19,558 $ 19,558 $ 21,349 $ 21,500 Total Rents and Royalties $ 21,600 0.47% 39,269 8,000 32,581 1,000 1500-364-1000 Sale of Surplus Assets 1,500 50.00% 14,680 472 59 500 1500-369-9000 Miscellaneous Revenue 450 -10.00% $ 53,948 $ 8,472 $ 32,640 $ 1,500 Total Other Revenues $ 1,950 30.00% $ 325,992 $ 287,191 $ 207,978 $ 48,000 TOTAL INTEREST & OTHER REVENUES $ 36,050 -24.90% - - - 1,915,519 1600-389-9300 Appropriation from Net Assets - -100.00% - - - 1600-389-9515 Appropriation from Retained Earnings 2,346,012 100.00% $ - $ - $ - $ 1,915,519 Total Non-Operating Sources $ 2,346,012 22.47% $ - $ - $ - $ 1,915,519 TOTAL TRANSFERS IN $ 2,346,012 22.47% $ 11,748,379 $ 11,680,187 $ 12,133,278 $ 13,583,412 TOTAL FUND REVENUES $ 14,991,176 10.36% 138 401-Revenues 8/28/2022 3:09 PM  401 UTILITIES FUND - 0520 CUSTOMER SERVICE Actual Budget 2021-22 2022-23 % 2018-19 2019-20 2020-21 Adopted Adopted Change Personnel Services: 5.50 5.50 4.50 4.50 Number of Funded Employees (FTE's) 4.50 147,110 172,816 154,069 167,593 536-1200 Regular Salaries 175,329 4.62% 108 - 150 - 536-1201 Service Awards 3,800 100.00% 14,055 18,175 18,954 18,883 536-1300 Part-Time Wages 19,659 4.11% 18 213 528 500 536-1400 Salaries - Overtime 500 0.00% 9,216 11,840 10,062 10,775 536-2100 FICA Taxes 11,794 9.46% 2,155 2,769 2,353 2,520 536-2101 Medicare 2,758 9.45% 16,364 11,384 - - 536-2200 Retirement Contributions - 0.00% 5,292 7,601 7,782 8,555 536-2204 Retirement Contributions - DC Plan 8,021 -6.24% - - - - 536-2210 457 Deferred Compensation 1,277 100.00% 24,431 24,498 33,909 34,250 536-2300 Dental, Life & Health Insurance & Def Comp 457 32,370 -5.49% 306 253 226 299 536-2400 Worker's Compensation 312 4.37% $ 219,055 $ 249,549 $ 228,033 $ 243,375 Total Personnel Services $ 255,820 5.11% Operating Expenditures: 155,674 180,848 205,280 168,773 536-3100 Professional Services 235,787 39.71% 12,304 13,222 11,993 14,500 536-3400 Other Services 14,500 0.00% - - - 1,000 536-4000 Travel and per Diem 1,000 0.00% 1,493 1,656 1,770 508 536-4100 Communication Services 2,103 314.02% 50,718 43,694 44,952 60,685 536-4200 Postage 60,685 0.00% 9,635 9,374 10,810 10,907 536-4300 Utilities 10,907 0.00% - - - 724 536-4400 Rentals & Leases 724 0.00% 1,713 98 1,685 2,500 536-4700 Printing & Binding 2,500 0.00% - - 699 - 536-5100 Office Supplies - 0.00% 847 2,418 1,197 1,216 536-5200 Operating Supplies 1,350 11.02% 464 402 496 500 536-5210 Uniform Expense 500 0.00% - - - 1,000 536-5500 Training 1,000 0.00% $ 232,848 $ 251,713 $ 278,882 $ 262,313 Total Operating Expenditures $ 331,056 26.21% 451,903 501,262 506,915 505,688 TOTAL EXPENSES 586,877 16.06% 139 0520-CustomerSvc 8/28/2022 3:25 PM CUSTOMER SERVICE Share of City Budget $586,877, 1.0% DESCRIPTION Customer Service is responsible for invoicing and receiving customer payments, opening and closing utility accounts, resolving customer inquiries, and collecting receivables. MISSION Provide superior customer service in the administration of utility accounts and receivables. Actual YTD thru 03/31 Budget CURRENT GOALS, OBJECTIVES, & METRICS (FY23) 2018-19 2019-20 2020-21 2021-22 2021-22 2022-23 Provide Accurate Water Meter Consumption Information Accounts with Meter Profile Evaluations Performed 4.0% 4.0% 1.6% 1.0% 2.5% 2.5% Minimize Account Write-Offs Write-Offs as % of Current Year Billing 0.64% 0.62% 0.48% annual measure 0.0% 0.0%  Implement automated customer call out program for delinquent accounts subject for non-payment disconnect.  Installation of Outdoor Payment Kiosk available to customers 24 hours a day/7 days a week. FUTURE GOALS (FY24 & FY25)  Revise Customer Service's policies and procedures (ongoing). Continue Customer Service Training for Accounting Technicians.  Implement scanning of daily work, cash edit sheets and receipts to eleviate paper copy storage.  Advanced metering system upgrade for accuracy in meter reading and utility billing. Implement the generation of PDF service orders which will be emailed to meter readers for processing. Meter readers would need ability to  fill out service orders on their tablets and return. This would save the City money by eliminating the cost of paper. PRIOR YEAR ACCOMPLISHMENTS (FY22) Evaluated the credit card payment process for utility customers, and determined the most effective and efficient process will be to  recommend contracting with Central Square Payment Processing. 140  401 UTILITIES FUND - 1300 PUBLIC WORKS & UTILITY SERVICES Actual Budget 2021-22 2022-23 % 2018-19 2019-20 2020-21 Adopted Adopted Change Personnel Services: 6.00 6.00 6.00 6.00 Number of Funded Employees (FTE's) 6.00 202,442 234,985 208,462 248,625 536-1200 Regular Salaries 237,075 -4.65% 83,605 91,756 94,889 98,199 536-1100 Executive Salaries 101,145 3.00% - 758 500 - 536-1201 Service Awards 6,400 100.00% 1,868 4,837 223 - 536-1400 Salaries - Overtime 1,000 100.00% 16,593 19,174 19,174 20,259 536-2100 FICA Taxes 19,917 -1.69% 3,881