Okaloosa County BOCC — August 11, 2015 — Agenda Packet — reading text

office, and notary renewals (5) 4651 R/M Office Equipment II 760.00 repairs to vault, safes, typewriters, etc. 4652 R/M Vehicles II (100.00) cleaning and preventative maintenance of vehicle fleet alarm monitoring, carpet cleaning, fire alarm monitoring, 4653 R/M Office Space II 8,120.00 landscaping services (Niceville location), A/C maintenance, elevator maintenance, and misc office repairs Packet Pg. 100  TaxSys (4% contractual increase), RTL Highspeed maintenance, Qflow maintenance, TIG phone system maintenance, BUCS/Chips, Cisco Smartnet maintenance, Trivantis, Survey 4654 R/M E.D.P. II (12,619.00) Monkey, Barracuda Spam, WaveNet, HP server maint., website maint., PBL scorecard, Appointment software maintenance, disaster recovery 48 Promotional II (2,000.00) open roll and delinquent roll ad and community outreach 4951 Legal Advertisements II 435.00 advertising office supplies, envelopes, letterhead, toner cartridges, paper, computers,printers, scanners, UPS, USB drives, computer 52 Operating Supplies II 6,682.00 equipment, janitorial supplies, tax bills, BTR vending decals, BTR forms, fish charts, business cards, comment cards, chairs/furniture for Shalimar and Niceville locations. registration fees for various education. See attached education 5453 Education II (1,350.00) worksheet newspaper subscriptions, TC Dues, FABTO dues, FGFOA dues, IIA dues, city directories, NADA appraisal guides, Polk Motor 5454 Dues/Memberships II 967.00 Vehicle Guides, ID Checking Guides, News Service Florida, World Data and Statute books, labor law posters principal/interest debt service payments for Niceville Building 62 Buildings III 150,000.00 ($210,000), capital renovations and cabling to Niceville Building ($115,000) 6451 Equipment E.D.P. III (22,476.00) network switch for Niceville office modular furniture for new Niceville location, boardroom table 6452 Office Furniture III 20,000.00 for Shalimar office 6453 Office Equipment III (7,500.00) 6454 Vehicles III (20,000.00) 68 Intangible Assets (Software) III 17,000.00 upgrade to Office 365 GRAND TOTAL $339,097 Packet Pg. 101  PERMANENT POSITION JUSTIFICATION OKALOOSA POSITION POSITION NO.(S) 82, 83 DATA: POSITION TITLE Customer Service Agent FULL-TIME PART-TIME ANNUAL RATE $31,710 SALARY FUNDING $23,933 Primary functions to be performed: Vehicle and vessel (title and registration renewals), hunting and fishing licenses, tax payments (real and tangible, current and delinquent), business taxes, Driver License services, birth certificates, concealed weapons LOCATION: Position to be assigned to: Crestview, Niceville Main or Satellite Office: Both Department or Section: Branch office WORKLOAD: Current direct workload in this unit: Responsible for vehicle and vessel registration/renewals and titles, issuing/renewing hunting and fishing licenses, collecting tax payments for current real/tangible and delinquent real/tangible, issuing/renewing business tax receipts, full Driver License services, birth certificate services, as well as concealed weapons services # of positions currently performing this function: Full-Time 28 Mon. Hrs. Part-Time 1 Mon. Hrs. Temporary Mon. Hrs. # of Months: Direct Overtime Mon. Hrs. Current direct workload per position: Estimated increased workload: Additional stations added in Crestview (1) and Niceville (2 - new location) as well as additional services being offered including birth certificates and concealed weapons. NEED: Describe the need for the position. This explanation should include, but not be limited to, why alternatives such as reorganization or shifting of responsibilities within your current framework, additional temporary employment or contract services cannot be considered as viable solutions. In March of 2013 we opened a new branch office on Hurlburt Air Force base and did not request an increase in positions at that time. We had hoped to absorb the additional office with current staffing numbers, but with added services (birth certificates and concealed weapons) and the recent purchase of our larger Niceville facility, our current staffing is not adequate. We constantly monitor the average wait time per customer as a metric in our PBL software and have established a target of 15 minutes. Customer wait times have continued to soar, averaging as high as 23 minutes, and our lobbies have remained full during this 2 1/2 year period. It is the policy of the OCTC that all Customer Service Agents perform all tasks, ie. Vehicle and vessel, H&F, taxes, BTR's, DL, birth certificates, and concealed weapons. The added permanent posistions are necessary to provide the quality customer service our customers expect. TOTAL CURRENT VACANCIES 0 Packet Pg. 102  EMPLOYEE CERTIFICATION WORKSHEET OKALOOSA CURRENT DESIGNATIONS 2015-16 POS. ANNUAL NO. POSITION TITLE EMPLOYEE NAME DATE AMOUNT 1 Tax Collector Anderson, Ben 2013 $1,250 60 Chief Administrative Officer Harkins, Jim 1995 $1,250 5 Finance Administrator Owens, Paula 1996 $1,250 7 Chief Branch Operations Officer Gillepsie, Theresa 1996 $1,250 3 Chief Financial Officer Holguin, Keri 2000 $1,250 22 Branch Manager Davenport, Cristina 2001 $1,250 24 Assistant Branch Manager Dabney, Sarah 2004 $1,250 4 Chief Information Officer Parsons, Eric 2005 $1,250 20 Assistant Branch Manager Hlavaty, Angela 2006 $1,250 63 Senior Service Agent Knight, Patricia 2006 $1,250 47 Customer Service Supervisor Childs, Heath 2006 $1,250 69 Branch Manager Mellott, Cherrylyn 2006 $1,250 2 Chief Operations Officer Holguin, John 2008 $1,250 8 Branch Manager O'Neill, Carolyn 2008 $1,250 14 Director of Field Services Allen, Josh 2004 $1,250 57 Branch Manager Allmon, Alice 2004 $1,250 10 Branch Manager Wiley, Neena 2008 $1,250 12 Director of Professional Development Holcomb, Carolyn 2010 $1,250 25 Assistant Branch Manager Vaughan, Nichole 2010 $1,250 18 Assistant Branch Manager Castro, Jenny 2011 $1,250 81 Branch Manager Grissom, Lindsey 2011 $1,250 13 Tax Administrator Gordon, Justin 2014 $1,250 64 Customer Service Supervisor Hill, Krystal 2014 $1,250 21 Customer Service Supervisor Smith, Debra 2014 $1,250 30 Customer Service Supervisor Twele, Esther 2014 $1,250 55 IT Specialist Miller, Edgar 2014 $1,250 31 Customer Service Supervisor Isaac, Rebecca 2014 $1,250 27 Customer Service Supervisor Stringer, Sheila 2014 $1,250 28 Customer Service Supervisor Shoubaki, Theresa 2014 $1,250 15 Finance Administrator Leach, Jennifer 2014 $1,250 56 Customer Service Supervisor Rowell, Wendy 2015 $1,250 58 Assistant Branch Manager Austin, Kiesha 2015 $1,250 62 Senior Service Agent Crawford, Brandy 2015 $1,250 65 Senior Service Agent Peoples, Kris 2015 $1,250 35 Senior Service Agent Hunt, Meredith 2015 $1,250 29 Senior Service Agent Moore, Kenua 2015 $1,250 54 Director of Human Resources Bruns, Shari 2015 $1,250 6 Customer Service Agent Riggs, Rebekah 2015 $1,250 38 Senior Service Agent Williams, Megen 2015 $1,250 68 Superintendent of Maintenance Smith, Karen 2015 $1,250 43