Okaloosa County BOCC — April 19, 2016 — CareerSource Okaloosa 2016-2020 Plan for County Commissioners Review — reading text

a formal and an informal process of soliciting comments from the public, which included Board members, partner agencies, community and faith based organizations, organized labor, and One-Stop customers (jobseekers and businesses). CareerSource Okaloosa Walton April 30, 2016 8|Page The CareerSource Okaloosa Walton plan was also posted via the CareerSource Okaloosa Walton website for review and comments. The public was also invited to submit comments as part of the presentations and requests for approval at both the Okaloosa Board of County Commissioners and Walton County Board of Commissioners. (3) Local Grant Subrecipient (local fiscal agent or administrative entity) A. Identify the entity selected to receive and disburse grant funds (local fiscal agent) if other than the chief elected official. WIOA section 107(d)(12(B)(1)(iii); 20 CFR 679.420 CareerSource Okaloosa Walton and its designated staff, serves as its own administrative entity. As outlined in the current CareerSource Okaloosa Walton By-Laws, CareerSource Okaloosa Walton functions as the workforce organization for Okaloosa and Walton Counties. The purpose of the organization is design, establish, and oversee the workforce development system for the residents and business communities of Okaloosa and Walton Counties. CareerSource Okaloosa Walton is chartered and certified by the Governor for the specific responsibility as the governing board for carrying out all applicable federal and state employment and training programs in Okaloosa and Walton Counties. Reference – Attachment 1 (CareerSource Okaloosa Walton Interlocal Agreement) B. Identify the entity selected to staff the LWDB (commonly referred to as the administrative entity) and assist it in carrying out its responsibilities as a board organized under WIOA. (May be the same as the fiscal agent). 20 CFR 679.430 Reference – Attachment 1 (CareerSource Okaloosa Walton Interlocal Agreement) C. If a single entity has been selected to operate in more than one of the following roles: local fiscal agent, local board staff, one-stop operator or direct provider of career services or training services, attach the agreement that describes how the entity will carry out its multiple responsibilities including how it will develop appropriate firewalls to guard against any conflict of interest. As authorized in state legislation, SB428, in June 2008, the Workforce Development Board of Okaloosa and Walton Counties (now known as CareerSource Okaloosa Walton) requested a waiver from the Governor’s Office and Workforce Florida, Inc. (now known as CareerSource Florida, Inc.) to adopt the Business Model of Direct Services Provider. That request was granted and on July 1, 2008, the Workforce Development Board of Okaloosa and Walton Counties began to provide Direct Services for all adult and dislocated worker services. The Operations Organizational Structure shows the Executive Director has delegated authority for day-to-day operations management to the Chief Operating Officer (COO). The Chief Operating Officer has authority and responsibility for all programs and services provided through the CareerSource Okaloosa Walton system. The Chief Operating Officer provides direct supervision to the CareerSource Okaloosa Walton Center Managers. All staff located within a CareerSource Okaloosa Walton One Stop Center, including Department of Economic Opportunity staff, report to the Center Manager for day to day operations. CareerSource Okaloosa Walton April 30, 2016 9|Page  (4) One-Stop System A. Provide a description of the local one-stop system (including the number, type and location of full-service and other service delivery points). The CareerSource Okaloosa Walton system includes one (1) comprehensive One-Stop Center at Ft. Walton Beach; with two (2) satellite offices one in DeFuniak Springs (Emerald Coast Technology College) and at the Airman and Family Readiness Center located Eglin Air Force Base. CareerSource Okaloosa Walton also has a Mobile One-Stop to assist with remote service delivery areas or Hiring events. The CareerSource Okaloosa Walton One-Stop delivery system is designed to enhance access to services and improve long-term employment outcomes for individuals seeking assistance. CareerSource Okaloosa Walton is exploring the implementation of “call centers” to provide direct assistance for jobseekers that are unable to physically go to a CSOW One-Stop Center. B. Identify the days and times when service delivery offices are open to customers. Customers must have access to programs, services and activities during regular business days at a comprehensive one-stop center. Hours of operation of the two comprehensive One-Stop Centers are as follows: Monday through Friday – 8:00 a.m. through 4:00 p.m. Established Satellite offices time of operations fluctuate based on location. Hours of operation have been (and will be considered) adjusted based on unique situations of jobseeker or employer needs. C. Identify the entity or entities selected to operate the local one-stop center(s). CareerSource Okaloosa Walton elected to implement the direct service delivery model effective July 1, 2008 (in compliance with SB 428) approved by Workforce Florida (now known as CareerSource Florida, Inc.). The CareerSource Okaloosa Walton elected to provide Direct Services for primarily four reasons: • To Streamline Service Delivery by eliminating management layers and focusing more resources on delivery of services; • Cost Savings that eliminated duplicative costs for senior management, audit costs, financial processing services for participants, procurement costs, dual software licenses fee, insurance and other overhead costs. • To be able to respond more quickly and effectively to dynamic changes in the labor market and funding fluctuations. • The Direct Services Model selected by the Board is clear, well defined, and allows maximum decision making at the Center level while clearly delineating expectations for performance and accountability. CareerSource Okaloosa Walton April 30, 2016 10 | P a g e  D. Identify the entity or entities selected to provide career services within the local one-stop system. At the time of the development of the plan, CareerSource Okaloosa Walton has no contracted service providers. CareerSource Okaloosa Walton elected to implement the direct service delivery model effective July 1, 2008 (in compliance with SB 428) approved by Workforce Florida (now known as CareerSource Florida, Inc.). Any applicable future CareerSource Okaloosa Walton program one-stop system services will be secured following procurement guidance outlined by the State. E. Identify and describe what career services will be provided by the selected one-stop operator and what career services, if any, will be contracted out to service providers. As authorized in state legislation, SB428, in June 2008, the Workforce Development Board of Okaloosa and Walton Counties requested a waiver from the Governor’s Office and Workforce Florida, Inc. to adopt the Business Model of Direct Services Provider. That request was granted and on July 1, 2008, the Workforce Development Board of Okaloosa and Walton Counties began to provide Direct Services for all one-stop system programs. F. Pursuant to the CareerSource Florida Administrative Policy for One-Stop Certification, please provide the required attestation that at least one comprehensive one-stop center in your local area meets the certification requirements. The CareerSource Okaloosa Walton Fort Walton Beach Center is designated as the local area comprehensive one-stop center. The Fort Walton Beach Center meets the requirements of the CareerSource Florida’s draft policy on One Stop Center Certification – Comprehensive One-Stop Center Requirements. ANALYSIS OF NEED AND AVAILABLE RESOURCES (1) Please provide an analysis (or existing analysis pursuant to WIOA section 108(c)) of the regional economic conditions, which must include: A. Information on existing and emerging in-demand industry sectors and occupations; and; B. The employment needs of employers in those industry sectors and occupations. WIOA §108(b)(1)(A) CareerSource Okaloosa Walton April 30, 2016 11 | P a g e  Existing Demand Occupations The majority of the top 15 existing demand occupations are low-skill occupations characterized by relatively low wages and high rate of worker turnover. The top five existing demand occupations are related to customer service and hospitality. Waiters and waitresses is the top existing demand occupation, with 2,406 projected total job openings between 2015 and 2023. Registered nurse is the only top 15 existing demand occupation that requires significant technical training. The other occupations emphasize customer service or manual/clerical work. CareerSource Okaloosa Walton April 30, 2016 12 | P a g e  Emerging Occupations The majority of top emerging occupations occur in the healthcare industry sector (six of top 15). One of the healthcare industry sector top emerging occupations is neurodiagnostic technologists, who are imaging and scanning specialists responsible for obtaining recordings of patients’ brain and nervous system function by use of complex diagnostic equipment. The professional services industry sector top emerging occupations require advanced computer software skills. Energy-related sales representatives, recycling and reclamation workers, and solar thermal and weatherization installers and technicians are the top three emerging occupations in the clean tech industry sector. Energy sales representatives buy or sell energy products on behalf of residential or commercial customers or utilities and negotiate and oversee contracts for energy sales. Recycling and reclamation workers sort and prepare materials for recycling, identify and remove hazardous substances, and dismantle components of disused appliances. Solar thermal and weatherization installers and technicians install or repair thermal energy systems designed to collect, store, and circulate solar-heated water for residential, commercial, or industrial use. The financial services industry sector top emerging occupations are traditional occupations whose knowledge content is changing due to innovations in financial products. The growth in the construction industry sector of the emerging occupation first-line supervisors of construction and extraction workers is related to increasing residential and commercial use of solar photovoltaic or thermal systems. CareerSource Okaloosa Walton April 30, 2016