Okaloosa County BOCC — April 19, 2016 — CareerSource Okaloosa 2016-2020 Plan for County Commissioners Review — reading text

of local businesses not only for employee recruitment but also employee retention through promotion of training for the employed workers using local and state resources for incumbent workers. The formation of industry consortiums to pool resources and helping to identify common workforce and training issues and possible solutions will be explored through focus groups and surveys. An expected outcome of the industry-specific focus groups is to build participant commitment and foster stronger relationships among the participants. The CareerSource Board will continue to strongly support the Technology Coast Manufacturing and Engineering Network, a member of the Economic Development Council of Okaloosa County. This group brings together manufacturing, engineering and technology businesses to collaborate on business opportunities and discuss common business issues. The CareerSource Board will also continue to support the mission of Florida’s Energy Workforce Consortium; To enhance engagement among key stakeholders (contractors, contractor associations, trade unions, legislators, Governor’s office, Florida Energy Workforce Commission, etc.) both on a statewide and a regional basis. The CareerSource Board has also established a close working partnership with the Building Industry Association (BIA) to help address the stresses and strains of a declining construction industry while also addressing the new and emerging needs of training for “green jobs” and new requirements in the construction industry. CareerSource Okaloosa Walton April 30, 2016 80 | P a g e  B. support a local workforce development system that meets the needs of businesses in the local area; A responsibility of the CareerSource Board is to ensure services are in place to support the local workforce development system that meets the needs of businesses in the local area. To meet this goal, the Board operates an Integrated Services Model in the CareerSource centers. The Integrated Services Model aligns programs and ensures integrated service delivery throughout the workforce system in Okaloosa and Walton Counties. The Integrated Services Model relies on support through communication, coordination, and collaboration across the core programs (Adult, Dislocated Worker and Youth, Wagner-Peyser, Adult Education and Vocational Rehabilitation) to create a single unified and integrated strategy for delivering services. The Integrated Services Model views all of the core programs as one workforce system, assessing strategic needs and aligning them with service strategies that ensure the workforce system meets employment and skill needs of all workers and employers. The Board will also collaborate with other Career Center partner programs, and other partners at the state and local levels to ensure the needs of CareerSource customers are met. The WIOA and the State uses a certification process and competition to help achieve this vision and ensure continuous improvement in the workforce one-stop system. C. better coordinate workforce development programs and economic development; and The CareerSource Board promotes accountability and transparency, and believes that data drives decisions and informs customer choice. The CareerSource Board and other partners and local leaders ensure investments in employment, education and training programs are evidence-based and data-driven, and programs are accountable to participants and tax payers. Promoting accountability, transparency, and customer choice ensures the Board is a trusted partner in the community. The CareerSource Board through the Business Competitiveness Council uses its leverage and good standing in the community to developed strong partnerships with local and regional economic development organizations and local chambers of commerce. The Council ensures these organizations are aware of workforce development programs and services. Finding and retaining qualified employees is at the top of the list of the identified needs the Council promotes. The CareerSource Board has engaged the services of the consortium of chambers of commerce, economic development organizations, and education, to better coordinate workforce development programs. This partnership and forum will continue to help disseminate timely information to businesses regarding opportunities for training. To that end, these partners are committed to assisting with focus groups, seminars, and the promotion and coordination of workforce programs. CareerSource Okaloosa Walton April 30, 2016 81 | P a g e  D. Strengthen linkages between the one-stop delivery system and unemployment insurance programs. WIOA §134(c). WIOA was enacted in July 2014. It provides a new blueprint for the nation’s public workforce system. Under WIOA, the Wagner-Peyser Unemployment Insurance (UI) program is a vital program within the workforce system and continues to be a mandatory partner in the CareerSource centers. UI claimants continue to be critical customers for the workforce system. As CareerSource begin to engage partner programs to carry out strategic planning under WIOA, particularly as the Board considers service delivery design for the CareerSource centers, the Board will consider how to most effectively leverage the Reemployment Services and Eligibility Assessment (RESEA) program. Wagner-Peyser is the State’s labor exchange program that brings together individuals who are seeking employment with employers who are seeking employees. CareerSource administers a labor exchange program that has the capacity to: a. Assist job seekers to find employment; to assist employers in filling jobs; b. Facilitate the match between job seekers and employers; c. Participate in a system for clearing labor between the States, including the use of standardized classification systems issued by the Secretary of Labor under Section 15 of the Wagner-Peyser Act; and d. Meet the work test requirement of the State Reemployment Assistance system. CareerSource ensures self-services are available to all job seekers and employer customers. Services may be accessed from computer workstations at the CareerSource centers or personal desktop computers through the Internet. In addition to accessing information electronically, customers can choose to receive information in more traditional forms such as printed material which will be available at the CareerSource centers. Wagner-Peyser is an essential core partner in the One-Stop System. Career Services such as the Workforce Innovation and Opportunity Act’s (WIOA) intensive services and training/retraining through the ITA (Individual Training Account) systems will be offered around core services to those unable to secure employment through core services. Wagner-Peyser services are an integral part of the foundation for the universal services provided at the CareerSource centers. Customer flow in the Career Centers has been designed to make maximum use of the resources available to universal customers. An initial assessment -- taking a snap shot of the customer needs, will immediately direct the customer for appropriate services provided by either WIOA or Wagner-Peyser, depending on the needs of the customer. The state Management Information System (MIS) system for tracking of individuals seeking service will be the initial information gathering tool to collect necessary CareerSource Okaloosa Walton April 30, 2016 82 | P a g e information for serving the customer as well as documentation for services provided. The Employ Florida Marketplace (EFM) system is the primary system for data collection of all CareerSource funded programs. All CareerSource partners will coordinate, collaborate, and integrate resources, ideas, and services to serve the customer in the most effective manner. With all Wagner-Peyser services available at CareerSource including access to Reemployment Assistance (RA) claims filing, the customer is directed to the appropriate staff person or service. The local CareerSource centers have been very effective in assisting customers in filing RA claims filed by the internet. Because of the need to assist customers on the use of the computer for filing claims, and unusual situations due to being near the border with another state, and other unique situations, considerable staff time must still be devoted to providing services including reemployment services for the RA claimant. All CareerSource staff persons have received basic training on how to access the website for filing claims. The mix of Wagner-Peyser and WIOA services will have Wagner-Peyser carrying a significant role in core services with WIOA resources supplementing, not duplicating, core services. Wagner-Peyser resources will also provide selected offerings in intensive services such as specialized assessment, testing, and certification of skills such as those needed for Civil Service applications, federal bonding program for ex-offenders, certification for any targeted assistance for tax credits, and other special services. Wagner-Peyser staff will also supplement WIOA staff in providing group activities for job seekers. CareerSource Customer Flow First-time customers will be provided an orientation to the Resource Room and other services available through the CareerSource Center. The orientation will be geared toward encouraging the use of all facilities in the Career Center that are needed in order to secure employment. Self-help will be encouraged at the level the customer is able to comfortably succeed. Individual assistance will be provided to those customers who need a more intensive level. Instruction and information will be available through computer programs, videos on pertinent employment and training topics, and one-on-one instruction when necessary. Customers will be referred to CareerSource partner agencies for services when need or preference is indicated. In areas where Wagner-Peyser staff is severely limited, WIOA staff and other CareerSource partners will supplement Wagner-Peyser resources in providing full core services. Wagner- Peyser staff, WIOA staff, and other cross-trained CareerSource partners will jointly and collaboratively provide the following services in the CareerSource Centers: Labor Exchange Services: a. Applicant registration, selection and referrals for job openings b. Job Search and placement assistance to job seekers c. Occupational and Labor Market Information (LMI) d. Reemployment Services and Eligibility Assessment (RESEA) services CareerSource Okaloosa Walton April 30, 2016 83 | P a g e  e. Referral and tie-in to Emerald Coast Professionals (ECP) f. Access to Reemployment Assistance Claims filing g. Facilitate TAA/TRA/NAFTA activities h. Specialized veterans employment and training services i. Solicit job orders from employers j. Recruitment services and special technical services for employers, including on-site employer visits k. File Search for matching job listings with applicants l. Update Job Listings with employer follow-up m. Provide tax credit information for job seekers and employers n. Conduct mass recruitment o. Participate in Rapid Response p. Market Services to Employers q. Recruit for Job Corps r. Provide services to federal